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Senior Salesforce BA

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Salesforce Business Analyst (Certified Admin)

Location: London/ hybrid

Salary: £65,000 to £75,000



Mason Frank are proud to partner with a global end user who are looking to hire an experienced Salesforce Business Analyst. This role would suit a dynamic and detail-oriented Salesforce Business Analyst who is passionate about leveraging Salesforce to drive business transformation

The SF BA acts as a key liaison between business stakeholders and technical teams, you'll play a pivotal role in optimizing the Salesforce platform to meet their evolving business needs.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional Salesforce solutions.
• Configure and maintain Salesforce objects, workflows, validation rules, and reports.
• Support user adoption through training, documentation, and ongoing support.
• Partner with developers and admins to implement scalable solutions.
• Conduct regular system audits and prepare for Salesforce releases.

Required Qualifications

• Salesforce Administrator Certification (ADM 201) - mandatory.
• 3+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce.
• Strong understanding of Salesforce best practices and functionality.
• Excellent communication and stakeholder management skills.
• Experience with tools like Jira, Confluence, or similar is a plus.

Nice to Have

• Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
• Knowledge of Agile methodologies.
• Additional Salesforce certifications (e.g., Business Analyst, Advanced Admin)

Location: Remote
Client Industry: Retail
Contract Type / Contract
Start Date: 01/09/2025

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Role Overview

We're seeking an experienced Salesforce Programme Manager to lead a critical transformation programme for a major retail client, migrating from Salesforce CPQ to Revenue Cloud Advanced (RCA). The client is already leveraging Sales and Service Cloud, and this programme will complete their move to a fully integrated revenue platform.

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Key Responsibilities

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  Own and manage the end-to-end CPQ to RCA transformation
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  Define programme roadmap, scope, milestones, and risks
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  Lead cross-functional teams and third-party vendors (Salesforce, SIs, etc.)
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  Ensure seamless integration with existing Sales & Service Cloud setup
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  Oversee governance, solution design, testing, and change management
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  Align executive stakeholders across Sales, Finance, Ops, and IT
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  Drive adoption and ensure business readiness across all impacted teams

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Required Skills & Experience

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  Proven experience leading Salesforce transformation programmes, ideally CPQ or Revenue Cloud
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  Strong understanding of Quote-to-Cash processes, with deep Salesforce ecosystem knowledge
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  Familiarity with Sales and Service Cloud and how RCA integrates with them
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  Excellent stakeholder and vendor management skills
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  Salesforce certifications (e.g. CPQ Specialist, Revenue Cloud Consultant) a strong plus
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  Retail or high-volume B2C experience preferred

Salesforce Consultant | 6-Month Contract | £500/Day | Outside IR35 | Remote

You will be joining a large-scale organisation undergoing a major Salesforce transformation to enhance its impact in the non-profit sector. This is a greenfield implementation project where your expertise will support the orgainsation streamline its sponsorships, donations, and fundraising.

As a Salesforce Consultant, you'll lead discovery sessions, gather and translate requirements from stakeholders across departments, and configure the platform to support fundraising, service delivery, and community engagement. You'll also support integrations with third-party tools and ensure the system rollout is smooth and scalable.

Key Responsibilities

• Lead requirements gathering and solution design for a non-profit Salesforce transformation
• Configure and optimise Sales Cloud, Service Cloud, and Non-Profit Cloud
• Build workflows and process automations tailored to non-profit operations
• Support integrations with third-party platforms (e.g. donation systems, email marketing tools)
• Deliver user training and create tailored training materials
• Collaborate with stakeholders across fundraising, programmes, and operations

Salesforce Engineer (Developer)

Location- London/Hybrid, Start date- ASAP

Contract Type- Permanent, Hours- Full Time, Salary - up to £58,000 (dependent on experience)

A Public Sector Organisation is actively seeking a new salesforce Developer to join their established salesforce internal team.

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• Collaborate with the team to identify and implement the best Salesforce architectural solutions
• Express, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing code.
• Collaborate with the QA Engineers, Business Analysts and key business users to test the stories
• Responsible for developing in Visualforce, Apex, and other technologies to build customised solutions that support business requirements and drive key business decisions.

Requirements

• At least 3 years of hands-on experience as a Salesforce developer
• Previous development experience with Salesforce.com - Certified Salesforce.com Developer would be beneficial
• Proficient Experience writing Visualforce and Apex classes and triggers
• Experience integrating Salesforce.com with other applications via real-time, sync/asyn
• Service cloud experience
• Release Management and CI/CD tooling

If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com



Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

Salesforce Developer, Remote, £550/day Outside IR35

A well-established client in the media industry is looking to bring on a Salesforce Developer to support and enhance their Salesforce platform, with a focus on Sales Cloud and Service Cloud. The system is heavily relied upon in daily operations and plays a central role in the business, so ensuring its smooth performance and strategic utilisation is essential.

This role involves working closely with internal teams and senior stakeholders to deliver scalable, high-quality solutions that align with business goals.

Key Responsibilities and Requirements:

• Extensive experience integrating Apex, Lightning Web Components, and Aura Components
• Minimum of 6 years of hands-on Salesforce development experience
• Strong background in redesigning trigger frameworks and optimising trigger usage
• Solid understanding of Process Builders and Workflows
• Ability to take complex business requirements and translate them into clear, deliverable solutions
• Deep expertise in Sales Cloud and Service Cloud
• Strong communication skills and confidence in collaborating with C-level stakeholders

Additional Preferred Experience:

• At least 6 years of hands-on development experience is preferred
• Experience with API integrations and external system connectivity
• Proven ability to lead development teams
• Exposure to Marketing Cloud is a plus

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week)

Duration: 3 Months
Location: Crewe, Cheshire
Engagement Type: Contract

We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight.

Key Responsibilities:

• Lead and support customer-focused operational teams in a high-paced environment
• Oversee complaint resolution, claims processing, and payment handling
• Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling
• Collaborate with senior management and executive teams to align operational activities with strategic goals
• Analyse and enhance KPIs, reporting structures, and operational efficiency
• Utilise Salesforce within a customer service or operational context
• Leverage MI for performance and insight-driven decision making
• Contribute to the implementation of new technologies and digital tools
• Support transformation initiatives within the operational function

Essential Experience:

• Extensive background in customer service operations such as call centres, claims or complaints departments
• Proven experience in a financial services environment
• Strong understanding of regulatory frameworks including consumer duty and fraud prevention

Desired Skills:

• Experience in large-scale transformation programmes
• Proven ability to implement new technologies to improve operations
• Background in operational use of Salesforce
• Analytical skills in MI utilisation and KPI optimisation
• Strategic thinking with previous exposure to executive-level collaboration

Of you would be interested in learning more about this opportunity, please apply with your CV and I will be in touch!

Job Title: Salesforce Consultant
Location: Hybrid (Glasgow)
Employment Type: Contract
Rate: £550 per day
Start Date: ASAP

Mason Frank is working with an exciting Salesforce end-user on an Experience Cloud implementation project. They're seeking an experienced Salesforce Consultant to join on a 6-month contract. This hybrid role involves remote work with some on-site collaboration in Glasgow.

Responsibilities:

• Design and deliver scalable Salesforce solutions
• Support the delivery of Experience Cloud portals
• Lead workshops and advise on best practices
• Integrate with Sales Cloud, Service Cloud, and external systems
• Provide documentation and training

Requirements:

• Proven Salesforce Consultant experience
• Experience Cloud implementation expertise
• Strong configuration skills (flows, process builder, custom objects)
• Excellent stakeholder engagement

If interested, please apply with your CV and I'll be in touch!

JOB PURPOSE

Salary: 90,000-120,000 + Benefits

3 days per week in the London Office

Looking for a seasoned CRM Tech Lead to oversee and manage the sophisticated Salesforce platform, with a focus on Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

As the CRM Tech Lead, you will be the primary technical authority responsible for the analysis, architecture, design, implementation, and ongoing support of scalable Force.com solutions, collaborating closely with our external partner network. You will take ownership of the technical solution and process design-including scenario planning, flow mapping, and customer journey development-alongside prototyping, configuration, testing, training, and defining end-user support protocols.

In this role, you will work hand-in-hand with the MarTech, Digital Products, Data, and Integrations Leads within the Technology Delivery team, as well as business stakeholders, to define innovative technology roadmaps that enable the organisation to meet its strategic goals.

The ideal candidate combines strong technical expertise with excellent communication skills, bridging the gap between technical teams and business stakeholders effectively.

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KEY RESPONSIBILITIES

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  Lead Salesforce Strategy Execution: Drive the implementation of the Salesforce strategy aligned with business goals.
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  Stay Current with Salesforce Innovations: Keep up to date with Salesforce advancements to guide strategic enhancements.
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  Manage External Partners: Oversee and coordinate third-party contractors, including administrators and developers, as needed.
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  Mentor and Develop Team Members: Provide guidance and support to foster team growth and professional development.
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  Resource Planning: Collaborate with program managers to allocate resources effectively, balancing workload and priorities.
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  Lead Solution Design & Architecture: Direct the design and architecture of Salesforce solutions across multiple clouds (Sales, Service, Commerce, Agentforce).
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  Ensure Best Practices Compliance: Ensure solutions are scalable, secure, and aligned with industry standards.
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  Serve as Primary Salesforce Liaison: Act as the main contact for Salesforce initiatives and own the overall technical architecture.
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  Collaborate with Stakeholders: Engage with stakeholders to gather requirements and translate them into effective technology solutions.
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  Own Process and Solution Design: Lead scenario planning, flow mapping, customer journey design, prototyping, configuration, testing, training, and support procedures.
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  Drive Change Management: Facilitate successful adoption of Salesforce solutions across the organization.
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  Enforce Governance and Policies: Establish and maintain governance around Salesforce usage and data management.
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  Monitor Performance: Track system performance and user adoption, making improvements where necessary.
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  Manage Vendor Relationships: Coordinate with vendors, Salesforce reps, and managed service providers.
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  Maintain Documentation: Keep comprehensive records of system designs, processes, and protocols.

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PERSON SPECIFICATION

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  Innovative: Proactively generates new ideas and challenges existing methods.
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  Adaptable: Adjusts working style to meet the needs of diverse business areas.
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  Collaborative: Builds strong relationships and works effectively within teams.
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  Results-Focused: Delivers high-quality outcomes and takes ownership of responsibilities.
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  Effective Communicator: Excels in both written and verbal communication.
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  Detail-Oriented: Maintains high accuracy and thoroughness.
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  Organized & Proactive: Self-driven with strong organizational skills.
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  Analytical: Solves complex problems through critical thinking.
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  Resilient: Demonstrates persistence in overcoming challenges.
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  Personable: Builds rapport across the organization with a positive demeanor.
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  Flexible: Willing to support tasks outside of regular duties as needed.
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  Multitasker: Capable of managing multiple priorities independently.

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SKILLS AND EXPERIENCE

Essential:

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  Extensive Salesforce experience across multiple clouds, including Sales Cloud, Service Cloud, and Commerce Cloud (B2C).
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  Solid knowledge of DevOps best practices and CI/CD automation, with hands-on experience using Copado for Salesforce release management.
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  Proven expertise in solution architecture and system integration.
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  Proficiency in Salesforce development, including Apex, Visualforce, triggers, batch processes, APIs, and web services.
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  Familiarity with coding standards, deployment workflows, integration, and security best practices.
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  Strong command of Salesforce declarative tools like Workflow, Flows, Process Builder, and App Builder.
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  Deep understanding of the Salesforce ecosystem and associated toolsets.
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  Excellent problem-solving and troubleshooting capabilities.
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  Strong customer-facing skills.