Ihre aktuelle Jobsuche

• Leading the development lifecycle in a scrum team across solution design, build, deployment, and support.
• Ensuring best practices are followed using tools like Copado, GitHub, Codescan.io, Salesforce DX, Visual Studio Code, and more.
• Managing and monitoring code quality, performing code reviews, and validating test coverage.
• Maintaining a Kanban board and contributing to Agile ceremonies, including estimation sessions and retrospectives.
• Leading deployment readiness, including rehearsals, implementation planning, and governance alignment.
• Designing and running Proof of Concepts (POCs).
• Tracking contact center performance metrics and ensuring platform uptime.
• Supporting and mentoring junior developers and collaborating closely with testers and cross-functional team members.

• Salesforce expertise - Service Cloud, Service Cloud Voice, Experience Cloud, Salesforce Classic & Lightning Web Components (LWC/Aura).
• DevOps savvy - Proven experience with deployment pipelines, automation, and tooling.
• Architecture know-how - Solid understanding of Salesforce architecture and scalable design principles.
• Amazon Connect experience - Contact Center as a Service (CCaaS) integration knowledge.
• Strong documentation and communication skills - able to present clearly to both technical and non-technical stakeholders.
• A team-oriented mindset - collaborative, supportive, and passionate about sharing knowledge.

Key Responsibilities

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  Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.
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  Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.
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  Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.
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  Support system configuration, workflow design, report creation, and process automation within Salesforce.
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  Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).
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  Provide mentorship to junior team members and serve as a subject matter expert across platforms.
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  Lead functional testing efforts by converting requirements into test cases and validating outcomes.
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  Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.
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  Work within agile and hybrid SDLC environments to deliver on roadmap priorities.

Qualifications

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  7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).
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  Certified Salesforce Administrator with demonstrated hands-on configuration experience.
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  Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.
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  Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.
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  Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.
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  Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.
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  Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.
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  Demonstrated ability to work independently and within cross-functional, distributed teams.
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  5+ years' experience documenting and improving business processes using BPM tools.
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  Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.

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  Architect and build a reliable, scalable ecosystem for IoT and connected devices.
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  Develop robust software solutions to facilitate communication between hardware products and mobile applications.
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  Enhance and maintain the stability of device connectivity, minimizing disruptions and improving overall system performance.
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  Collaborate with multidisciplinary teams including mobile developers, hardware specialists, and product managers to define and deliver key projects.
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  Assess, select, and integrate third-party tools or solutions where appropriate to optimize build strategies.
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  Perform detailed code reviews, provide technical mentorship, and support the growth of junior team members.
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  Stay current with emerging technologies and industry advancements to keep systems cutting-edge.
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  Lead the design and implementation of automated QA and testing frameworks.
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  Contribute to full-stack development efforts, including cloud-based analytics, headless web architecture, and e-commerce integrations.

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  5+ years of professional experience in software engineering, with expertise in connected devices, IoT, or embedded systems.
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  Proficient in programming languages such as Python, Java, Kotlin, Swift, C++, or equivalent.
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  Hands-on experience building both firmware and software solutions for connected hardware.
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  In-depth understanding of communication protocols like Bluetooth, Wi-Fi, and related networking technologies.
  
  
  

• Recueillir et formaliser les besoins métiers via des ateliers et échanges structurés avec les parties prenantes.
• Définir les objectifs des projets, rédiger les user stories et garantir l'alignement avec les enjeux CRM et marketing.
• Prioriser les demandes, construire la roadmap, et assurer le suivi des plannings et ressources.
• Coordonner l'ensemble des acteurs projet (équipes internes, experts SFMC, prestataires) jusqu'à la mise en production.
• Former, conseiller et accompagner les utilisateurs sur SFMC ; créer et gérer des campagnes complexes (AMPscript, SQL, HTML, JS).
• Superviser le bon fonctionnement de SFMC : maintenance, évolution du data model, amélioration continue.

• Experienced in the use of the Salesforce Apex and Lightning languages
• Strong multi-cloud Salesforce experience: ideally including Financial Services Cloud
• Experienced with API integrations to 3rd-party products

• Multiple years Salesforce development experience
• Exposure to and hold expertise with multiple Salesforce clouds and products
• Ability to lead and engage with third-parties and their role within delivery and management

• Hybrid working

Duties

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  Lead end-to-end Salesforce solution design, configuration, and implementation across Sales Cloud, Service Cloud, and CPQ platforms.
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  Serve as a senior subject matter expert, guiding project teams and mentoring junior analysts across multiple high-visibility initiatives.
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  Translate business needs into scalable, intuitive Salesforce workflows and technical specifications.
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  Engage with stakeholders at all levels to gather requirements, define roadmaps, and ensure seamless system integrations.
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  Own advanced configuration tasks, including process builder flows, custom objects, validation rules, dashboards, and Lightning components.
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  Work closely with geographically distributed teams to deliver solutions that align with business strategy and enterprise architecture.
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  Provide post-implementation support, training, and documentation to ensure long-term system adoption and user success.

Ideal experience

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  10+ years in business systems analysis with deep hands-on Salesforce experience, especially with Service Cloud, Sales Cloud, CPQ, and CLM.
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  Salesforce Administrator Certification required; additional certs (e.g., Advanced Admin, Platform App Builder) are a plus.
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  Proven experience managing multiple projects in both Agile and Waterfall environments.
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  Strong communicator with the ability to distill technical solutions for business stakeholders.
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  Skilled in using Jira, Confluence, MS Project, and Visio for project tracking and process mapping.
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  Demonstrated experience with end-user training, test script creation, and system documentation.
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  Experience with FinancialForce PSA and Salesforce Communities a strong bonus.

Preferred

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  Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field-or equivalent hands-on experience.
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  Six Sigma or Lean certification is a plus.
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  Familiarity with enterprise tools like SharePoint, ServiceNow, and Bitbucket.
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  Passion for innovation, continuous improvement, and building scalable enterprise systems.

Key Responsibilities:

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  Administer and configure Salesforce, including custom objects, fields, flows, validation rules, and other platform tools to support business needs.
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  Collaborate with stakeholders and subject matter experts to gather requirements and implement system enhancements.
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  Manage user access, roles, profiles, and security settings.
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  Build and maintain reports and dashboards to deliver insights to business users.
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  Monitor and improve data quality through validation rules, automation, and other best practices.
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  Maintain documentation related to system configuration, processes, and procedures.
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  Support end-user requests and troubleshoot issues, escalating as necessary.
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  Provide training and support to users to enhance platform adoption.
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  Stay current with Salesforce releases and proactively recommend improvements.
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  Contribute to the development of a Salesforce roadmap, prioritizing enhancements based on business needs.
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  Ensure system integrity through regular testing, updates, and performance monitoring.
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  Partner with cross-functional teams to evaluate additional tools or integrations to support business goals.

Qualifications:

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  Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
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  Minimum 2 year of hands-on experience as a Salesforce Administrator.
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  Salesforce Administrator Certification required; additional certifications a plus.
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  Strong knowledge of Salesforce data model, workflows, process automation, and best practices.
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  Experience with system configuration in a production environment.
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  Ability to communicate technical concepts to non-technical stakeholders.
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  Proactive, solution-oriented mindset with strong attention to detail.

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  Design, configure, test, and deploy high-quality CRM-based solutions tailored to organizational needs while aligning with industry standards.
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  Utilize CRM platform features and tools in accordance with best practices.
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  Collaborate with internal stakeholders, including product teams and business analysts, to understand requirements and translate them into technical implementation tasks.
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  Stay current with platform updates, releases, and trends, and proactively suggest improvements to the existing ecosystem.
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  Diagnose and resolve technical issues related to integrations, customizations, and system performance.
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  Work with external vendors and partners to integrate third-party tools and applications.
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  Contribute to the ongoing enhancement of internal products, delivery processes, and implementation methodologies.
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  Share knowledge and insights with team members to support skill development and client satisfaction.

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  Bachelor's degree in a technical field (e.g., Computer Science, Information Technology), or equivalent experience.
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  5+ years of hands-on CRM platform experience, with specialization in key modules and tools.
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  Relevant professional certification on the CRM platform is required; additional certifications are a plus.
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  Proficient in platform configuration and customization, including front-end components and integration technologies (e.g., APIs, middleware).
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  Solid understanding of platform architecture, data structure, security, and best practices.
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  Demonstrated ability to design and implement scalable solutions and integrations.
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  Strong analytical and troubleshooting abilities.
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  Effective communication skills, capable of explaining technical concepts to non-technical audiences.
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  Skilled at managing priorities and delivering results in a dynamic, agile environment.
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  Experience with domain-specific workflows and lifecycle processes is preferred.
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  Familiarity with project management and time-tracking tools such as Jira or Asana.

• Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
• Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
• Define key event-capture metrics and create relevant reporting solutions.
• Design and maintain efficient queries to support data-driven decision-making.
• Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
• Troubleshoot and resolve data source issues with minimal supervision.

• Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
• Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
• Experience managing data import/export workflows (3+ years).
• Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
• Expert-level Excel knowledge, including Power Query for data transformation.
• Ability to work independently, take ownership of tasks, and communicate effectively.
• Bachelor's degree or equivalent experience.

• Experience with third-party log analytics platforms.
• Knowledge of Python / VBA for data automation.
• Familiarity with Git / Azure DevOps version control.
• Exposure to Salesforce Marketing Cloud for extended CRM insights.