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Job Description

Mason Frank have partnered with a private equity-backed organisation based in Birmingham who are in need of an experienced Sales Operations Manager. You will play a pivotal role in driving sales effectiveness, optimising processes, and ensuring the seamless operation of their sales team. You will be responsible for overseeing the maintenance and continuous improvement of their Salesforce platform, enabling their sales team to achieve their targets efficiently and effectively. This position requires strong Salesforce expertise, exceptional analytical skills, and a strategic mindset.


Role & Responsibilities

• Manage and optimise the Salesforce platform, including customisation's, configurations, and integration's to meet the needs of the sales team.
• Collaborate with cross-functional teams to gather business requirements and translate them into scalable solutions within Salesforce.
• Develop and implement sales processes, workflows, and automation to enhance productivity and efficiency.
• Design and generate reports and dashboards to track sales performance and provide actionable insights to sales leadership.
• Develop and manage forecast models and methodologies
• Ownership of territory planning and segmentation processes
• Train and support sales team members on Salesforce functionality, ensuring effective utilisation of the platform.
• Maintain data integrity and quality assurance within Salesforce, performing regular data audits and clean-ups.
• Identify areas for process improvement, automation, and system enhancements to optimise sales operations.
• Stay updated on Salesforce best practices, new features, and industry trends to proactively recommend improvements.

Skills & Qualifications

• Strong experience with Salesforce Sales Cloud
• Experience in Sales Operations or related fields within the IT industry
• Experience with sales process design, workflow automation, and reporting.
• Experience designing and managing sales incentive plans, commission plans and SPIFF incentives

Benefits

• Bonus
• Pension

Job Description

As a Salesforce Administrator, you will play a critical role in the implementation, customization, and maintenance of this organisation's Salesforce platform. You will collaborate with various teams within the organization to identify business requirements, design efficient processes, and drive user adoption.

Role & Responsibilities

• Working on an advanced Salesforce Org utilising tools such as Sales Cloud & Communities, all on Lightning
• Collaborate with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions.
• User training, support and configuration (Objects, Flows, Validation Rules)
• Stay up-to-date with Salesforce releases, new features, and best practices to optimize platform performance and user experience.

Skills & Qualifications

• Experience in a Salesforce Administrator position
• Experience with Sales or Service Cloud
• Proficiency in Salesforce configuration, including custom objects, workflows, validation rules, and security settings.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Salesforce Certified Administrator

Benefits

• Pension
• Private Medical Insurance
• Self development training budget

Job Description

Do you want to feel valued in what you do, but also feel value for what you do? Well, if this sounds like you then look no further than this End User. Not only will you be valued for your Salesforce and project management expertise but you'll feel a sense of pride because you're using those skills to help make a real difference for this charity organisation.


Role & Responsibilities

• Collaborate with departments across the organisation, meeting with project leads and representatives to discuss and determine solutions
• Take responsibility for technical leadership, setting best practices including integration and application development, deployment, testing, and iterative refinement
• Work on projects to evolve the Salesforce environment and UX

Skills & Qualifications

• 3+ years' experience as a Salesforce Developer
• Some project management experience
• Experience managing people previously also beneficial

Benefits

• Flexible working