Salesforce Administrator

Salesforce Administrator - Newcastle (Hybrid)

I'm partnered with a growing organisation that's looking for a Salesforce Administrator to join their close-knit technical team. This role sits within a highly customised, multi-cloud Salesforce environment, and you'll play a key part in keeping the platform running smoothly while helping drive continuous improvement across the business.

You'll be working alongside IT, stakeholders, and external partners to support a rapidly evolving Salesforce estate and ensure the system remains robust, scalable, and aligned with business needs.

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Key Responsibilities

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  Maintain and support a heavily customised Salesforce org, ensuring stability, performance, and reliability.
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  Configure and enhance objects, fields, page layouts, flows, validation rules, and other declarative components.
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  Manage integrations and complex configurations across multiple systems and tools.
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  Improve user experience through UI enhancements and Lightning component optimisation.
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  Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality.
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  Strengthen Service Cloud capability across case management, knowledge, and support workflows.
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  Support Marketing Cloud Engagement with journey management, audiences, and integrations.
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  Contribute to projects aimed at replacing legacy code with modern declarative or out-of-the-box solutions.
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  Provide day-to-day support, troubleshooting, and platform guidance to internal users.
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  Deliver training sessions to improve adoption and user capability.
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  Build and refine dashboards and reports, and support users in self-service reporting.
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  Work with cross-functional teams to gather requirements, shape deliverables, and support project execution.
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  Keep documentation, training materials, and technical notes accurate and up to date.
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  Actively contribute to knowledge sharing within the IT/Salesforce function.

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Skills & Experience

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  Proven background as a Salesforce Administrator within a customised Salesforce setup.
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  Experience working across multi-cloud environments.
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  Strong capability with Sales Cloud and Service Cloud; exposure to Marketing Cloud and Experience Cloud is a plus.
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  Salesforce Administrator certification required; further certs desirable.
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  Ability to assess Apex, Visualforce, and SOQL for troubleshooting (no coding involved).
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  Confident using automation tools, especially Flow.
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  Sound knowledge of Salesforce governance and best-practice configuration.
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  Understanding of replacing legacy coded solutions with declarative or standard features.
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  Good grasp of data processes such as migration, deduplication, and quality management.
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  Experience with AppExchange tools (e.g., Conga) and integrations with third-party systems.
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  Strong analytical, problem-solving, and organisational skills.
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  Able to work both autonomously and collaboratively in a fast-paced environment.
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  Excellent communication and interpersonal skills.