Lead Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Lead Salesforce Administrator / Business Systems Analyst to take ownership of a growing Salesforce environment and drive both strategic and hands-on platform optimization. This role sits at the intersection of business analysis, system design, and user experience, with a strong emphasis on improving usability, scalability, and overall platform performance.

This individual will act as a key partner to business stakeholders, leading initiatives that enhance system functionality, streamline processes, and deliver a seamless, intuitive user experience.

Key Responsibilities


Partner with stakeholders to gather, analyze, and translate business requirements into scalable Salesforce solutions
Own end-to-end system optimization efforts, including workflow automation, process improvement, and operational enhancements
Serve as the primary liaison between business teams and technical resources, ensuring alignment on priorities and delivery
Oversee and coordinate User Acceptance Testing (UAT), including test planning, execution, and stakeholder validation
Collaborate with engineering and integration teams to support enhancements in a connected systems environment, ensuring data integrity and system efficiency
Drive ongoing platform enhancements through structured backlog management, prioritization, and delivery tracking
Facilitate regular stakeholder engagement, providing updates, gathering feedback, and aligning initiatives with broader business objectives
Provide guidance and mentorship to junior team members and contribute to best practices across the Salesforce function

Required Experience & Technical Skills

Proven experience leading Salesforce Administration efforts within a complex, evolving environment
Strong expertise in Salesforce Lightning Experience with a focus on UI/UX optimization
Hands-on experience with declarative tools including Flow, validation rules, and automation frameworks
Working knowledge of programmatic capabilities such as Apex, Visualforce, or Lightning Web Components is a plus
Experience supporting integrations and working within API-driven architectures
Strong reporting and analytics experience, with exposure to BI tools preferred

Ideal Candidate Profile

Hybrid skill set combining business analysis, system design, and hands-on Salesforce administration
Demonstrated ability to lead discovery sessions and manage cross-functional stakeholder relationships
Strong communication skills with the ability to translate business needs into technical solutions and vice versa
Proven track record of driving platform adoption, process improvement, and user experience enhancements
Experience operating in a lead or senior capacity, with the ability to influence direction and mentor others

This is an opportunity to take a leadership role in shaping the direction of a Salesforce platform, driving meaningful improvements in both system capability and user experience.

MuleSoft Architect & Team Lead

Position Summary

The MuleSoft Architect & Team Lead will be responsible for designing, developing, maintaining, securing, and optimizing MuleSoft Anypoint Platform solutions across a complex integration environment. This role will focus on building scalable integrations between Salesforce and enterprise systems, supporting API-based connectivity, secure file transfers, and reliable data exchange processes.

This is a hands-on technical leadership role responsible for defining integration strategy, establishing best practices, supporting platform governance, and providing technical direction to MuleSoft engineers. The ideal candidate will have a strong background in MuleSoft architecture, Salesforce integrations, API management, and enterprise integration patterns.

Position Responsibilities

Responsibilities may include, but are not limited to:

• Lead and collaborate with distributed development teams, including offshore engineering resources and internal stakeholders
• Define integration architecture, technical standards, and long-term MuleSoft platform roadmap
• Design, develop, and support MuleSoft integrations utilizing APIs, sFTP, EDI, RPA, and other enterprise integration patterns
• Lead quality assurance efforts, lifecycle testing, deployment processes, and CI/CD implementation
• Manage MuleSoft Anypoint Platform administration, configuration, monitoring, and optimization
• Establish and maintain integration governance, security standards, and operational best practices
• Configure and support Salesforce integrations, including Connected Apps, OAuth settings, Named Credentials, and API configurations
• Manage security components including certificates, secrets, access controls, and environment configurations
• Oversee secure file transfer processes, including sFTP endpoints, user access, SSH keys, and folder-level permissions
• Implement and maintain automation, monitoring, error handling, retention, and archival processes
• Troubleshoot integration issues involving authentication, connectivity, performance, API limits, and data exchange failures
• Perform root cause analysis and implement solutions to improve reliability and scalability
• Develop and maintain technical documentation, architecture diagrams, runbooks, and integration standards
• Partner with business and technical stakeholders to deliver scalable integration solutions

Required Skills & Experience

• 4+ years of hands-on experience with MuleSoft Anypoint Platform administration and development
• Strong experience designing and supporting Salesforce integrations
• Experience with API design, security, authentication, and management
• Practical experience managing secure file transfers, including sFTP, SSH keys, and access controls
• Strong understanding of cloud networking concepts including VPCs, VPNs, routing, and firewall configurations
• Experience with Git, CI/CD pipelines, and modern deployment practices
• Experience with MuleSoft runtime operations, monitoring, and troubleshooting
• Knowledge of integration governance, documentation, and enterprise architecture best practices
• Strong problem-solving skills with the ability to diagnose complex technical issues
• Excellent communication skills with the ability to collaborate across technical and business teams

Preferred Skills & Experience

• MuleSoft Platform Architect or MuleSoft Administrator certification
• Salesforce Administrator or Platform App Builder certification
• Experience with Databricks, dbt, or modern data platforms
• Experience leading or mentoring MuleSoft engineering teams

Senior Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Salesforce Administrator / Business Systems Analyst to join a growing team and play a pivotal role in enhancing both the usability and functional performance of the Salesforce platform. This position sits at the intersection of business analysis, system optimization, and user experience design, supporting a moderately complex and evolving Salesforce environment.

This individual will serve as a strategic partner to business stakeholders, driving continuous improvement initiatives, optimizing workflows, and ensuring the platform delivers a seamless and intuitive end-user experience.

Key Responsibilities

• Lead end-to-end UI/UX optimization initiatives across Salesforce, with a focus on improving usability, adoption, and overall user satisfaction
• Conduct detailed discovery sessions with cross-functional stakeholders to gather, analyze, and document business requirements
• Translate business needs into scalable Salesforce solutions, acting as a liaison between business users and technical teams
• Own and enhance core system processes, including workflow automation, collections queues, and user-driven operational procedures
• Partner with engineering and integration teams to support enhancements within an API-driven ecosystem, ensuring data integrity and efficient system interoperability
• Drive and coordinate User Acceptance Testing (UAT), including test planning, execution oversight, and stakeholder alignment
• Facilitate regular stakeholder meetings, providing updates, gathering feedback, and aligning priorities with leadership
• Manage delivery workflows through tools such as ClickUp (or similar platforms), ensuring effective tracking, prioritization, and execution of system enhancements

System Environment

• Salesforce Sales Cloud (current), with planned expansion into Service Cloud
• Approximately 100 active users across the platform
• Moderately complex environment with ongoing transformation and enhancement initiatives

Required Experience & Technical Skills

• Proven experience as a Salesforce Administrator within a dynamic, multi-user environment
• Strong understanding of UI/UX best practices within Salesforce Lightning Experience
• Hands-on experience with declarative Salesforce tools (Flows, Process Builder, validation rules, etc.)
• Exposure to Visualforce and/or Lightning Web Components (LWC) is highly desirable
• Experience working within API-heavy ecosystems, supporting integrations and data flows
• Familiarity with reporting and analytics tools such as Power BI or similar platforms

Ideal Candidate Profile

• Hybrid background combining Business Systems Analysis and hands-on Salesforce Administration
• Demonstrated experience leading discovery sessions and managing stakeholder relationships across multiple business units
• Prior experience within financial services, leasing, or financing environments strongly preferred
• Strong communication skills with the ability to translate technical concepts into business language
• Experience mentoring junior team members or contributing to team leadership initiatives is a plus

This is an opportunity for a proactive and strategic Salesforce professional to make a meaningful impact by shaping both the user experience and system capabilities within a growing organization.

We're working with a Higher Education organization that's looking for a Salesforce Business Analyst with strong CPQ and Sales Cloud experience; familiarity with marketing automation (Pardot or Eloqua) is a plus. In this role you'll support internal Sales and Marketing teams by gathering and documenting business requirements, creating process maps and workflows, and leading UAT. Occasional Salesforce configuration may be required.

Requirements:

* 4+ years of experience as a Salesforce Business Analyst
* Strong skills in gathering and documenting business requirements
* Proven experience with leading UAT efforts, process mapping, and workflow analysis
* 2+ years of CPQ and Sales Cloud experience
* Desired Certifications: Salesforce Business Analyst, Salesforce Platform Administrator, Salesforce Platform App Builder


This is a remote position with flexibility in work hours. If you are details-oriented and passionate about leveraging technology to improve business processes, we encourage you to apply.

We are seeking a Technical Architect with expertise in Salesforce Data Cloud, Sales Cloud, and Service Cloud to enhance our client's platform architecture and support system initiatives. This role focuses on aligning technology solutions with business goals, driving innovation, and ensuring seamless integration across applications. The environment promotes flexibility and allows for collaboration among teams while maintaining a clear focus on delivering high-quality results.

* Strong experience with Salesforce Data Cloud, Sales Cloud, and Service Cloud
* Expertise in designing and implementing cloud-based solutions
* Proficiency in data modelling and integration best practices
* Ability to translate business requirements into effective technical solutions
* Experience working within agile development methodologies

This role is based in Zurich and a valid work Permit is required to initiate the application process.

If you are ready to make a significant impact in a cooperative setting, we would like to hear from you.

Demand Generation Senior Manager

Full-Time | Remote option (US-based, Bay Area preferred)

We are seeking a highly experienced Demand Generation Senior Manager to lead and scale multi-channel marketing programs that drive qualified pipeline growth and support overall revenue objectives.

This role will be responsible for building and executing data-driven demand generation strategies, leveraging modern marketing technologies, automation platforms, and AI-driven workflows to improve targeting, personalization, efficiency, and conversion performance.

You will partner closely with Sales, Content, and Marketing leadership to design integrated campaigns that generate high-quality leads and accelerate opportunities through the funnel.

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Key Responsibilities

Demand Generation Strategy & Execution

• Develop and execute targeted demand generation programs aligned to revenue and growth objectives
• Define target industries, buyer personas, and audience segmentation strategies
• Build scalable marketing workflows incorporating AI/ML and generative AI for lead generation and personalization
• Execute multi-channel campaigns across:
  • Content syndication (whitepapers, case studies, webinars, ebooks)
  • Email marketing, drip campaigns, and nurture streams
  • SEO and SEM initiatives
  • Paid and organic social media
  • Events, webinars, and industry conferences
  • Account-Based Marketing (ABM) programs
• Align closely with Sales on MQL/SQL definitions and lead qualification processes
• Design and optimize lead scoring and nurturing models to improve funnel velocity

Campaign Management & Optimization

• Oversee end-to-end campaign execution, testing, and optimization
• Develop compelling messaging aligned to target audience needs and pain points
• Manage campaign budgets with a focus on ROI and efficient spend allocation
• Implement A/B testing and performance optimization strategies to improve conversion rates
• Ensure compliance with marketing and data privacy best practices

Performance Measurement & Reporting

• Define and track KPIs including lead volume, lead quality, conversion rates, CPL, and ROI
• Use marketing automation and analytics platforms to monitor campaign performance
• Deliver regular reporting and insights to Marketing and Sales leadership
• Translate data insights into actionable improvements for ongoing campaigns

Cross-Functional Collaboration

• Partner with Sales to ensure seamless lead handoff and pipeline alignment
• Work with Content teams to develop high-impact, conversion-focused assets
• Collaborate with Brand and Communications to ensure message consistency
• Communicate campaign strategy, performance, and insights across stakeholders

Technology & Tools

• Manage marketing automation platforms (e.g., HubSpot, Marketo, Pardot)
• Leverage CRM systems (e.g., Salesforce, Dynamics 365) for lead and pipeline management
• Stay current with AI/ML applications in marketing and demand generation
• Evaluate and recommend new tools to improve marketing effectiveness

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Qualifications

• Bachelor's degree in Marketing, Business, or related field preferred
• 8+ years of experience in demand generation or B2B marketing
• Proven success delivering multi-channel demand generation programs that drive measurable pipeline and revenue impact
• Strong understanding of modern marketing automation, CRM systems, and digital marketing best practices
• Highly analytical with ability to translate data into actionable insights
• Experience with campaign management, lead nurturing, and performance reporting tools
• Excellent written and verbal communication skills
• Strong project management and ability to manage multiple initiatives simultaneously
• Comfortable working in fast-paced, cross-functional, and global team environments
• Proactive, results-driven mindset with strong ownership of outcomes

Project Manager (Certinia PSA) - Home-Based - 6 Month Contract (Outside IR35)

You will be joining a well-known end user undergoing a large-scale digital transformation programme, focused on enhancing their Certinia PSA capabilities.

As a Project Manager, you will drive projects end-to-end, acting as the main point of contact for all Certinia-related activity. You will work closely with Certinia Professional Services, admin teams, and project coordination teams, while managing Jira prioritisation and ensuring smooth delivery. Alongside supporting C-level stakeholders to achieve their objectives in line with budget.

Key Skills:

• Proven experience leading projects aligned to Certinia PSA.
• End-to-end project management and delivery.
• Jira prioritisation and backlog management.
• Experience working with Pro Services and admin teams.
• Gathering and translating requirements with c-level stakeholders.

If you are interested in the vacancy, please do not hesitate to send over your CV. Email it to; j.taylor3@masonfrank.com

Systems Operations Manager

Are you passionate about technology, project management, and delivering exceptional internal support? Join a mission-driven organization focused on long-term impact and community benefit.

Why You'll Love This Role

You'll support a collaborative team of 70+ employees while helping maintain and evolve a secure, reliable technology environment. This is a highly visible role with broad ownership across systems, security, and day-to-day IT operations.

This position serves as the primary administrator for core technology platforms and is responsible for maintaining secure, efficient, and scalable operations. You'll oversee identity and access management, device lifecycle, endpoint protection, backups, and cloud services while ensuring compliance with security and risk standards.

As the first point of contact for internal technology needs, you'll provide hands-on support, coordinate with external vendors, and lead onboarding/offboarding processes. You'll also contribute to cross-functional initiatives including system improvements, infrastructure upgrades, and adoption of emerging technologies.

Work Environment

This is a full-time, primarily onsite role with some flexibility depending on business needs. The position is based in a collaborative office environment with access to commuter benefits.

Duties & Responsibilities

Infrastructure, Identity & Security

• Administer identity and access systems (SSO, MFA, user lifecycle management)
• Manage cloud productivity platforms, file storage, and collaboration tools
• Maintain role-based access controls and device compliance standards
• Oversee endpoint protection, backups, and disaster recovery processes
• Monitor systems for security risks and enforce best practices

Security, Compliance & Risk

• Enforce organization-wide security policies including MFA, patching, and access controls
• Support audits and compliance initiatives
• Monitor for vulnerabilities and respond to incidents

Systems Administration & IT Support

• Manage onboarding and offboarding processes across systems and devices
• Maintain documentation, SOPs, and internal knowledge base
• Configure hardware, software, and user workstations
• Serve as liaison with third-party IT vendors
• Troubleshoot system issues and outages

Technical Support

• Provide Tier 1 and Tier 2 support across devices, collaboration tools, and network access
• Escalate complex issues when needed
• Track and resolve support requests
• Train employees on tools and best practices
• Support virtual meetings and internal events

Systems Improvement, Automation & Optimization

• Identify and implement automation and workflow improvements across cloud platforms
• Evaluate tools and systems for optimization, consolidation, and cost efficiency
• Support infrastructure planning and modernization efforts

Salesforce Administration & Support

• Administer Salesforce environment, including user setup, permissions, profiles/roles, and basic configuration
• Support data integrity, reporting, and dashboard needs while assisting teams with day-to-day Salesforce usage
• Partner with internal stakeholders to maintain integrations between Salesforce and other business systems

Cross-Functional Collaboration

• Partner with internal teams on system integrations and digital initiatives
• Contribute to projects involving new tools, automation, and operational improvements

Supervision

• May oversee external contractors or technical resources as needed

Qualifications

• 5+ years of experience in systems administration or IT operations
• Strong experience with cloud-based environments and identity management
• Experience managing device lifecycle (preferably macOS environments)
• Familiarity with endpoint security tools and backup systems
• Experience with collaboration platforms and enterprise SaaS tools
• Experience supporting or administering Salesforce (user management, reporting, basic configuration)
• Solid understanding of security best practices and compliance
• Strong troubleshooting skills across systems, networks, and access control
• Experience working with third-party IT vendors
• Excellent communication and organizational skills
• Ability to manage multiple priorities and projects

Nice to Have

• Experience with automation tools or scripting
• Background in scaling IT systems for growing organizations
• Experience with Salesforce integrations or cross-platform data workflows

Additional Requirements

• Ability to lift and move light equipment as needed
• Occasional off-hours support may be required

Salesforce Technical Consultant- Mid Market Salesforce Partner

London- hybrid

Base salary range £60k to £80k + Bonus

Mason Frank International has partnered exclusively with a premier, high-growth business and technology transformation consultancy to find a versatile Salesforce Technical Consultant. Our client is renowned for delivering high-impact enterprise solutions that combine deep technical capability with genuine business acumen to solve complex client problems.

This is a unique opportunity where you will seamlessly bridge the gap between technical depth and strategic client delivery. You will take meaningful ownership of client engagements-running discovery and requirements workshops with senior stakeholders one day, and getting hands-on with platform configuration, integrations, or front-end Lightning development the next. Operating with a high degree of autonomy, you will design scalable multi-cloud solutions, manage end-to-end delivery, and mentor junior members of an expert technical team.

Role responsibilities

• Architect scalable multi-cloud solutions (Sales, Service, Experience Clouds). Make well-reasoned platform decisions, balancing declarative (Flows) and programmatic approaches for optimal performance.
• Design and build integrations using REST/SOAP APIs and middleware (MuleSoft/Jitterbit). Utilise front-end skills (HTML, CSS, JavaScript) to deliver seamless Lightning user experiences.
• Lead scoping, discovery, and design workshops. Frame complex business problems clearly and present technical solutions confidently to C-suite stakeholders.
• Lead data mapping, requirements analysis, and end-to-end migration activities.
• Own delivery streams on major enterprise programmes or manage full end-to-end delivery on smaller engagements, keeping an eye on budget, technical risks, and quality assurance.
• Mentor colleagues, contribute to internal knowledge sharing (architectural patterns and best practices), and support pre-sales activity by scoping new opportunities and delivering compelling technical demos.

Experience required:

Proven experience operating in a Technical Consulting role gained in a Salesforce Consulting environment.

• Solid understanding of Apex, Visualforce, and LWC sufficient to guide technical work, quality-assure code, and contribute hands-on where needed. Good working knowledge of SOQL/SQL.
• Extensive experience with advanced declarative configuration, enterprise Flow design, and complex permission architectures.
• Proven background in managing data migrations and governing API/middleware integrations.
• Experience spanning across the following ecosystem pillars:
• HTML, CSS, JavaScript, able to build and review high-quality Lightning front-end experiences.
• REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy.
• Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts.
• Experience Cloud: Partner/self-service portals and digital experience strategy.
• DevOps: Familiarity with CI/CD pipelines, Git, and sandbox governance.

Certifications & Qualifications

• A Degree in Computer Science, Engineering, or a related discipline is preferred.
• Salesforce Administrator certification is essential (Advanced Admin preferred).
• At least one Consultant certification (Sales, Service, or Experience Cloud).
• Platform Developer I or II is highly desirable.

Senior Salesforce Developer

Location: London (Hybrid Working)
Salary: £75,000 - £85,000 + 20% Bonus
Employment Type: Full-time, Permanent

Dynamic and growing property business based in London, focused on delivering innovative real estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth.

The Role

Seeking an experienced Senior Salesforce Developer to take a leading role in the design, development, and optimisation of our Salesforce ecosystem. You will work closely with stakeholders across the business to deliver scalable solutions, improve system performance, and support strategic initiatives.

This is a hybrid role, offering a balance between remote working and time in the London office.

Key Responsibilities

• Lead the design and development of Salesforce solutions across Sales Cloud and Service Cloud
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Develop custom solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Manage integrations with third-party systems and APIs
• Ensure best practices in coding, testing, and deployment (CI/CD pipelines)
• Mentor junior developers and provide technical leadership within the team
• Maintain system security, data integrity, and performance optimisation
• Support ongoing enhancements and troubleshooting of the Salesforce platform

Key Skills & Experience

• Extensive experience as a Salesforce Developer, with a strong understanding of the platform
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Strong knowledge of Salesforce architecture and best practices
• Experience working in Agile environments
• Salesforce certifications (e.g. Platform Developer I/II) highly desirable
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

What's On Offer

• Competitive salary (£75,000 - £85,000)
• 20% performance-based bonus
• Hybrid working model
• Opportunity to work on high-impact digital transformation projects
• Career progression in a growing organisation
• Collaborative and supportive working environment

Eligibility

Applicants must have full right to work in the UK. Sponsorship is not available for this role.