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    Salesforce Administrator - Operations

    England, Hertfordshire, Watford

    • £45,000 to £450,000 GBP
    • Other Positions Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description

    Job Title: Salesforce Administrator- Operations

    Location: Watford

    Work location: Remote


    Job Type: Full time

    Role Overview:

    Responsible for the translation of business requirements into functional specifications enabling SF development. Ensuring that the salesforce platform provides the business with and effective and efficient way to process the lifecycle.

    Key Responsibilities:
  • Salesforce Administration:
    • Perform daily administration of the Salesforce platform, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
    • Manage and maintain data integrity, security, and compliance within Salesforce.
    • Customize and configure Salesforce objects, fields, page layouts, record types, and validations.
  • User Support and Training:
    • Provide day-to-day support to Salesforce users, troubleshooting issues and providing guidance on best practices.
    • Develop and deliver training materials and sessions for new and existing users to enhance their understanding and usage of Salesforce.
  • Process Improvement:
    • Collaborate with stakeholders to identify areas for process improvement and recommend solutions within the Salesforce platform.
    • Design and implement enhancements to streamline and optimize business processes using Salesforce automation tools such as Process Builder, Flow, and Lightning components.
  • Reporting and Analytics:
    • Create and maintain custom reports and dashboards to provide actionable insights to stakeholders.
    • Analyse data to identify trends, opportunities, and areas for improvement.

    Personal Specifications:
    • Extensive experience with salesforce
    • Willing to undertake training and examinations if required
    • Salary Sacrifice knowledge and experience
    • Experienced in business UAT with the ability to write scenarios and scripting
    • Significant experience in a leasing environment

    Sr. Salesforce Administrator | LA County | $150,000

    USA, Kansas, Glendale

    • Negotiable
    • System Administrators Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description

    Job Title: Senior Salesforce Administrator

    Location: Glendale, CA


    An opportunity is available for a Senior Salesforce Administrator position, located in Glendale, CA. This role involves collaborating with both internal and external Salesforce implementation teams to establish and maintain the Salesforce platform. Utilizing Lightning as a primary tool, the position requires developing robust procedures and administering both production and sandbox environments. The Senior Salesforce Administrator contributes to defining best practices for Salesforce solutions for business users and technical team members.

    • Conduct Org Administration tasks such as updating federation certificates, creating integration IDs and tokens, managing sandboxes, deploying metadata, and updating managed packages.
    • Manage User Administration, including resetting passwords, creating roles, updating permissions, provisioning/de-provisioning users, and managing user records.
    • Perform Salesforce system configurations and data migrations while ensuring data integrity and security.
    • Design and implement custom applications, workflows, Salesforce Flows, and validation rules using Salesforce Lightning and Apex programming language.
    • Develop and maintain custom Lightning Web Runtime components and integrations with third-party systems through REST, SOAP, and other APIs.
    • Integrate Salesforce objects with plugins/apps to facilitate document population and electronic signing workflows.
    • Troubleshoot and resolve production issues across the Salesforce platform, including Visualforce Pages, Object Sharing Rules, Permission Sets, Roles, Email notifications, and Reports.
    • Review and prioritize production support tickets, resolving them or escalating to the appropriate team for resolution.
    • Create and deliver presentations using tools like PowerPoint, Dashboards, and Reports to communicate with business leaders.
    • Collaborate effectively with internal stakeholders and users across departments with Salesforce access.
    • Work closely with business end-users to gather, understand, and define business requirements and translate them into User Stories.
    • Demonstrate strong proficiency in Salesforce development tools and technologies including Apex, Visualforce, Lightning Web Runtime, SOQL, SOSL, Data Loader, etc.
    • Utilize Salesforce AppExchange plugins such as DocGen for document generation tasks.


    • On-site/hybrid work capability.
    • Salesforce Administrator and Advanced Administrator certifications.
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Minimum 4 years of experience as a Salesforce Administrator overseeing instances of B2B Commerce Cloud, Experience Cloud, and OMS.
    • Minimum 5 years of experience collaborating with Agile teams for solution delivery, including testing and support.

    • Platform App Builder certification.
    • Prior experience with Salesforce B2B Commerce and/or OMS.

    Salesforce Marketing Cloud Administrator

    USA, Maryland

    • $100,000 to $120,000 USD
    • System Administrators Role
    • Skills: Salesforce Marketing Cloud Implementation
    • Seniority: Mid-level

    Job description

    Key Responsibilities:
    * Design, build, and execute marketing journeys and automation workflows using Journey Builder, tailored to specific customer segments and personas.
    * Develop and deploy personalized, multi-channel campaigns utilizing MobileConnect, including SMS, MMS, and push notifications, to reach customers on their preferred channels.
    * Collaborate with marketing, sales, and other teams to define campaign objectives, audience targeting criteria, and messaging strategies.
    * Leverage AMPscript for content personalization.
    * Configure and optimize data extensions, data filters, and decision splits within Journey Builder to ensure accurate audience segmentation and campaign personalization.
    * Implement MobileConnect keywords, shortcodes, and subscription management processes to facilitate opt-ins and opt-outs in compliance with regulations.
    * Monitor campaign performance and engagement metrics, conducting A/B tests and analyzing results to optimize campaign effectiveness and ROI.
    * Work closely with Salesforce administrators and developers to integrate Marketing Cloud with other systems and data sources for seamless data flow and campaign execution.
    * Provide training and support to marketing teams on the use of Journey Builder and MobileConnect, empowering them to create and manage their campaigns independently.
    * Stay updated on industry best practices, new features, and trends within Salesforce Marketing Cloud, recommending enhancements and optimizations to maximize platform capabilities.
    * Ensure compliance with data privacy regulations, such as GDPR and CCPA, in all marketing activities and campaigns.

    Required Qualifications:
    * Certified Marketing Cloud Administrator
    * 3 to 5 years of experience in marketing operations, campaign management, or similar roles, with a focus on Salesforce Marketing Cloud.
    Desirable Qualifications
    * Bachelor's degree in Marketing, Communications, Business, or related field.
    * Additional certifications including Marketing Cloud Developer, Marketing Cloud Email Specialist, and Marketing Cloud Account Engagement Specialist
    Required Skills
    * Proficiency in Journey Builder and MobileConnect within Salesforce Marketing Cloud, including configuration, automation, and reporting.
    * Experience with Data Extensions, Automation Studio Content Builder, Email Studio, etc.
    * Strong understanding of marketing automation concepts, customer journey mapping, and segmentation strategies.
    * Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven recommendations.
    * Strong project management skills, with the ability to prioritize tasks, manage timelines, and collaborate with cross-functional teams.
    * Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to non-technical stakeholders.
    * Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs and priorities.

    Head of Salesforce CRM / Sales Enablement

    USA, New York

    • $190,000 to $250,000 USD
    • Other Positions Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description


    • Bachelor's degree in business, engineering, computer science, data sciences, finance, or related fields.
    • Experience in leading CRM, Sales enablement and Sales Data strategy in a global asset management firm (business lines include wealth management and institutional).
    • Salesforce Administrator or Advanced Administrator certifications.
    • Strong understanding of the Salesforce CRM and related technology landscape, best practices, data architecture design, implementation and integration; ability to leverage experience to deliver analytics and insights to support growth.
    • Detailed understanding of the sales business process from lead generation, pipeline management, sales forecasting and client service models.
    • Ability to translate business needs and use cases into technical specs and functional requirements.
    • Experience working with large datasets from multiple sources, specifically with 3rd party data such as Bright scope, SalesConnect, RIA database, firm level reports, discovery data and data packages.
    • Deep understanding of master data management concepts, principles and best practices.

    You will :
    • Work with key stakeholders to develop and implement and drive adoption of critical tools to enhance sales and marketing effectiveness and productivity. (e.g., Seismic, Cvent, RFP360, Pardot, and PowerBI.).
    • Design and implement a data governance and change management process.
    • Responsible for oversight of CRM and data management vendor services (e.g., SS&C, Broadridge, Salesforce.com).
    • Enhance and manage case management and backlog management protocols.
    • Stay current on Salesforce innovation and design, refine and communicate a clear vision of how potential enhancements can be applied to enable sales team execution and deliver solutions that help their sales efforts.
    • Collaborate with technology to design an effective data architecture for the sales enablement platform and tools. Drive prioritization for the technology team.


    Sr. Manager of Business Applications (Salesforce)

    USA, Colorado, Denver

    • Negotiable
    • Project Managers Role
    • Seniority: Mid-level

    Job description

    Sr. Manager of Business Applications (Salesforce)

    We are seeking an individual comfortable taking on a technical leadership role, wherein they will have the authority to drive projects from concept to final product delivery. This role involves providing hands-on technical expertise while offering guidance and direction to team members.

    • Oversee architecture, detailed design, and development on the Salesforce platform, both in a hands-on capacity and as a subject matter expert.
    • Lead application design and development throughout the entire lifecycle, from inception to production.
    • Define and implement technological architecture and roadmaps using Salesforce.com products and best practices to enhance development agility, performance, and security.
    • Create, configure, code, and architect large-scale Salesforce.com solutions, ensuring successful outcomes in complex environments.
    • Collaborate closely with internal teams to grasp current requirements, identify desired process models, and establish solution architecture.
    • Coach and mentor both senior and junior developers and other technical team members. Conduct code reviews to ensure code quality, maintainability, and security. Lead, facilitate, and offer technical expertise and guidance for the integration of complementary digital solutions.
    • Contribute to architectural project plans to secure approval for detailed plans and required resources.
    • Perform impact analysis on change requests to guide teams toward appropriate solutions with minimal disruption to end users, development, and testing teams.


    • Minimum of 6 years of hands-on experience as a Salesforce solution and technical architect in a leadership capacity, making enterprise-level decisions related to Salesforce, data, and integration architecture.
    • Experience as a Salesforce leader or manager, with expertise in sales, service, and experience clouds.
    • 6+ years of experience in defining enterprise systems for integrating Salesforce with on-premises and legacy systems.
    • Salesforce Certified Administrator (required), additional certifications is preferred.
    • Familiarity and experience with CI/CD tools, frameworks, and methodologies such as Jenkins, Maven, Jira, ServiceNow, GitLab, Bitbucket, Visual Studio Code, Bamboo, etc.
    • Previous experience working with Agile methodologies (Scrum, Lean Startup, SAFe) and collaborating with cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts).

    Salesforce Consultant

    Canada, Quebec, Montréal

    • CA$100,000 to CA$150,000 CAD
    • Consultants Role
    • Skills: Salesforce, Salesforce Sales Cloud
    • Seniority: Mid-level

    Job description

    * Open-budget salary
    * Leader in digital services and consulting
    * Hybrid model
    About the Company
    Mason Frank International is in collaboration with our client, a leading organization for over 20 years of experience, specializing in crafting innovative technological and operational strategies for forward-thinking enterprises.
    They are seeking an experienced Salesforce Consultant to drive end-to-end delivery for Salesforce implementations. You'll play a pivotal role in understanding client needs, designing tailored solutions, and nurturing strong client relationships while ensuring project success within scope and budget.
    * Gain in-depth understanding of client business processes to design effective Salesforce solutions
    * Lead project deliverables from discovery to deployment and training
    * Collaborate with team members to enhance Salesforce functionality
    * Maintain clear communication with clients and team to ensure project success
    * Expertise in Sales and Service Cloud implementation and data modeling
    * Familiarity with marketing automation tools and specialized industry insights
    * Prior experience in business analysis or project management roles is highly regarded
    You will already have or willing to obtain the following certifications:
    * Salesforce Sales Cloud Consultant
    * Salesforce Service Cloud Consultant
    * Salesforce Experience Cloud Consultant
    * Salesforce Certified Administrator
    This position is available for an immediate start and is interviewing NOW. Click 'APPLY' or contact +1 647 932 6330 / d.gnuyen1@masonfrank.com for more details regarding the role.

    Salesforce Administrator Jobs

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