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For Permanent and Contract in Italy

    Ref: a0M1i00000JVl8aEAD

    Salesforce Administrator / CRM Specialist

    Italy, Milan

    • 25000 to 45000 EUR
    • Business Analysts Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    SALESFORCE ADMINISTRATOR / CRM SPECIALIST - CLIENTE FINALE - MILANO - 45K

    Duties and responsibilities

    The candidate will have the following responsibilities:
    • Propose and manage activities to maximize the customers value
    • Develop and execution of fan engagement and customer loyalty strategy
    • Map and develop customer journey and customer base segmentation to engage customers and maximize revenues, integrating all digital and off line channels
    • Define and monitor CRM KPIs through reports, monitoring results and goals
    • Build a strong knowledge of customer behaviour/needs through quantitative and qualitative analysis
    • Support data enrichment identifying and managing activities and campaigns
    • Implement and optimize the use of CRM (Salesforce) with fan reporting and analysis, providing support to the various company areas (Sales, Partnership Management, Ticketing, Marketing)
    • Create targets for sending communications (DEM) through the use of Salesforce Marketing Cloud
    • Manage and support marketing campaigns coordinating the various internal and external suppliers (legal part, technical part, analytical part)
    • Manage lead generation, lead acquisition and digital campaigns


    Qualifications
    • Bachelor's or Specialist Degree in Economics, Statistics, Management Engineering
    • Experience in Marketing roles with a focus on CRM management of at least 3 years (Salesforce background is preferred)
    • Proactivity, creativity and dynamism
    • Excellent communication skills
    • Strong interest for the sport/media/entertainment industry
    • Good knowledge of English





    Mason Frank International is the leading global provider of high-caliber permanent and freelance Salesforce professionals across all stages of the CRM lifecycle, from discovery to post-implementation. Since 2010 we've established an exceptional reputation for connecting top Salesforce professionals with excellent opportunities in the market.

    Ref: a0M1i00000JWCxhEAhh3

    IT Digital Expert E-Commerce

    Italy, Rome (province)

    • 50000 to 60000 GBP
    • Project Managers Role
    • Skills: Salesforce.com
    • Seniority: Mid-level

    Job description



    Mission

    Implement and lead project and system changes in the Ecommerce Area with the aim of fully satisfying business needs maximizing their results. Propose innovative solutions, combining speed and agility in Project delivery with stability and accuracy, allowing the Information System &Technology Dept. to evolve according to business and technology strategy.



    Main Accountabilities
    • Responsible for leading multidisciplinary delivery teams to build new features and support the platform, using the appropriate Agile methodology
    • Ensure information system development coherence with IT and Business objectives, making the best use of the latest developments in technical architectures; validate evolution/changes scenarios.
    • Support the definition of roadmap for any given product and ensure this is translated into user stories, which are then effectively planned for delivery
    • Partner with the business departments in proposing simplification and evolution/change scenarios taking into account both business and technical requirements and constraints
    • Assess the implications of new IT solutions, ensuring coordination and management of interdependencies as well as interoperability, scalability usability and security.
    • Ensure a consolidated functional and/or technological architecture overview
    • Suggest new and innovative solutions, performing benchmark analysis and creating a network of contacts
    • Collaborate and support cross functional projects ensuring the integrity of the information system in compliance with business and technology strategies.
    • Coordinate resources from different departments/locations (China and corporate), within multiple Information Technology Units.
    • Support vendor and supplier selection in accordance to the Information System &Technology Unit manager
    • Coordinate vendor's team, monitoring activities, deliverables, timing and status of the assigned initiatives.




    Technical skills
    • Experience and/ or certification of the Agile methodology & DevOps
    • Knowledge of Omnichannel with particular focus on Ecommerce and Digital processes & Trends
    • Ecommerce experience (preferably Salesforce Commerce Cloud)
    • Knowledge of Omnichannel processes & Trends (CRM, Ecommerce, store)
    • Experience of Omnichannel solutions integration (Ecommerce, CRM, OMS, ERP)
    • Experience in Scrum Master
    • Architectural knowledge
    • Solid Project Management skills
    • Knowledge of market main IS&T architectural solutions
    • Understanding of mobile solutions and standards.
    • Fluency in English is mandatory




    Soft skills
    • Internal Customer Orientation
    • Effective communication
    • Collaborative and proactive on transversal projects
    • Pragmatic, able to make key trade-off decisions
    • Negotiation & Analysis skills
    • Capability to turn strategy into delivered outcomes encouraging the Digital Innovation with incremental approach
    • Business awareness
    • Flexibility
    • Role Competencies
    • Availability to travel occasionally

    Ref: ksiaojduhen

    Salesforce Team Leader / PM

    Italy, Turin (province), Torino

    • 20000 to 45000 GBP
    • Project Managers Role
    • Skills: Salesforce; Salesforce.com; Salesforce CRM
    • Seniority: Senior

    Job description



    Job Description


    Role & Responsibilities
    • Esperienza di almeno 3-5 anni di lavoro su CRM Salesforce nel ruolo di Business Analyst / Developer
    • Esperienza in progetti gestiti in modalità Agile;
    • Analisi di raccolta requisiti e definizione di specifiche funzionali;
    • Esperienza di coordinamento di risorse;
    • Conoscenza dei processi CRM e di integrazione E2E (SOAP, REST);
    • Ottima conoscenza dei moduli Salesforce Service Cloud, Sales Cloud, Experience/Community Cloud e buona conoscenza del modulo Marteking Cloud;
    • Configurazione della piattaforma Salesforce;



    Skills & Qualifications
    • Ottima conoscenza della lingua inglese e del pacchetto Office;
    • Possesso di almeno una delle seguenti certificazioni (Service Cloud Consultant, Sales Cloud Consultant, Experience/Community Cloud Consultant, Marketing Cloud Consultant, Marketing Cloud Email Specialist)
    • Attitudine analitica e orientamento al problem solving;
    • Attitudine alla comunicazione e al lavoro in team;
    • Proattività.


    Il/la candidato/a selezionato/a si occuperà di:
    • Lavorare a stretto contatto sia con il cliente che con il team di sviluppo;
    • Raccogliere i requisiti utente per definire la soluzione tecnica e redigere le specifiche funzionali;
    • Eseguire configurazioni da Administrator della piattaforma;
    • Scrivere test list ed eseguire system test e integration test, supportare i test utente;
    • Supportare il deployment in produzione;
    • Realizzare guide utente e materiale formativo, sostenere incontri di formazione utente;
    • Gestire e coordinare un gruppo di risorse;
    • Eseguire analisi funzionali di problemi che emergono negli ambienti di produzione anche attraverso query sul database.


    Ref: a0M1i00000ELUqSEAX

    Solutions Architect

    Italy, Rome (province), Rome

    • 50000 to 65000 EUR
    • Architects Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Role and Responsibilities:
    • Drive and Support the IT projects (Waterfall or Agile methodology), proposing integrated and innovative technological solutions.
    • Lead data integration processes and guarantee consistency and optimization of the architectural solutions.
    • Scout new solutions to support the Business processes optimization and strategy, evaluating the Make or Buy, on-Premise (hardware and software applications that are hosted on-site) and/or on-Cloud.
    • Coordinate and take in charge architectural design, technical implementation and governance of the corporate Enterprise Architectures in the on-premise (hardware and software applications that are hosted on-site) and on-cloud environments.
    • Define and guarantee the technical guidelines implementation from the development teams, leading the adoption of the IT model.
    • Ensuring compliance with project timeline, technology framework, security guidelines, high-quality services and budget.​​​​​​​
    • Enable, implement and govern the core microservices & Application Programming Interface capabilities with a catalogue approach.




    Technical Skills
    • Knowledge of networks, operating systems and cloud technologies.
    • Knowledge of major database such as Oracle.
    • Project management, planning techniques and priority setting: able to initiate, plan, execute and manage relevant initiatives.
    • Learning on the fly: learns quickly when facing new problems; open to change; experiments and will try anything to find solutions; enjoy the challenge of unfamiliar tasks.