As a Salesforce Business Analyst, you will collaborate closely with stakeholders to define and communicate business requirements across the Salesforce suite. This role involves eliciting, analyzing, and validating requirements, ensuring alignment with project goals and scope. You will play a key role in bridging the gap between business needs and IT solutions, guiding project teams, and ensuring successful Salesforce implementations.
Responsibilities:
Plan and monitor business analysis activities for Salesforce changes.
Elicit and communicate business requirements effectively, ensuring stakeholder needs are understood.
Manage business requirements, trace relationships, and assess value and risks.
Analyze Salesforce needs, recommend solutions, and tailor requirements for stakeholder groups.
Coordinate meetings and facilitate communication between stakeholders, project teams, and vendors.
Provide support, mentoring, and guidance to project teams.
Qualifications:
Bachelor's degree in business, finance, or IT preferred, or equivalent experience.
Minimum of seven years of business analysis experience in IT or a business setting.
Experience working with Salesforce technology and enterprise IT applications.
Strong skills in writing clear and testable requirements documents.
Proficiency in requirements analysis/management tools and goal-setting.
Ability to lead requirements workshops and construct business process models.
Familiarity with Waterfall, Agile, and Iterative software development methodologies.
Excellent problem-solving, communication, and organizational skills.
Proficiency in Microsoft Office and documentation tools.
Certifications (Preferred):
PMI Professional in Business Analysis (PMI-PBA)®
IIBA Certified Business Analysis Professional™ (CBAP®)
IIBA Certification of Competency in Business Analysis™ (CCBA®)
This role requires a deep understanding of Salesforce, strong analytical skills, and the ability to communicate effectively with diverse stakeholders to drive successful Salesforce projects.
