A Tenth Revolution Group Company

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Senior Business Systems Analyst, IT Salesforce Platform

USA, Pennsylvania

Job description

Senior Business Systems Analyst, IT Salesforce Platform

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Job Title: Senior Salesforce IT Business Analyst
Location: Remote, USA
Job Type: Full-Time

About the Role



We're seeking a highly motivated and experienced Senior Salesforce IT Business Analyst to join our growing technology team. In this role, you will serve as a key liaison between business stakeholders and technical teams, driving the analysis, design, and implementation of Salesforce-based solutions that meet strategic business objectives. This is a remote role open to candidates based in the United States.

Key Responsibilities



Salesforce System Expertise & Support



  • Act as the subject matter expert for all Salesforce systems within the organization.


  • Analyze and troubleshoot complex system issues, supporting the IT service desk by resolving escalated Tier 1 and Tier 2 tickets.


  • Ensure service delivery performance and quality align with defined KPIs.


Business Analysis & Process Optimization



  • Lead workshops and meetings to gather and document business requirements across functional areas.


  • Translate complex business processes into clear, scalable Salesforce solutions.


  • Partner with stakeholders to assess and refine processes, identifying opportunities for automation and system enhancements.


  • Collaborate with development teams to validate that system designs meet both functional and strategic goals.


Project & Stakeholder Management



  • Lead or support Salesforce-related projects, ensuring alignment with timelines, budgets, and business goals.


  • Act as a project lead for internal initiatives, coordinating cross-functional teams and resources.


  • Provide oversight and coordination for vendor-led projects to ensure they remain on track and aligned with internal standards.


Compliance & Validation Support



  • Support compliance and system validation efforts in coordination with quality and regulatory teams.


  • Assist in preparing documentation such as requirements traceability matrices, test scripts, and risk assessments for validated systems.


Cross-Functional Collaboration



  • Work across departments-including operations, supply chain, quality, and logistics-to align Salesforce functionality with business needs.


  • Participate in readiness reviews, dry runs, and user training sessions to ensure successful system adoption and deployment.


  • Lead user acceptance testing (UAT) efforts, working closely with end users to validate system functionality and ensure satisfaction with delivered features.

Qualifications



  • 8+ years of experience in IT, with 5+ years as a Business Analyst or Systems Analyst.


  • 3+ years of hands-on experience with Salesforce CRM and related cloud products (e.g., Sales Cloud, Service Cloud, or Experience Cloud).


  • Strong understanding of business analysis frameworks, process mapping, and systems design.


  • Experience working in regulated industries (e.g.,Pharma, life sciences, ) needed


  • Proficiency in project documentation tools such as Jira, Confluence, or similar.


  • Bachelor's degree in Information Systems, Business, Computer Science, or a related field. A Master's degree is a plus.


  • Salesforce certifications (Admin, BA, or Platform App Builder) are highly desirable.