Job Title: Senior Salesforce IT Business Analyst
Location: Remote, USA
Job Type: Full-Time
About the Role
We're seeking a highly motivated and experienced
Senior Salesforce IT Business Analyst to join our growing technology team. In this role, you will serve as a key liaison between business stakeholders and technical teams, driving the analysis, design, and implementation of Salesforce-based solutions that meet strategic business objectives. This is a remote role open to candidates based in the United States.
Key Responsibilities
Salesforce System Expertise & Support
Act as the subject matter expert for all Salesforce systems within the organization.
Analyze and troubleshoot complex system issues, supporting the IT service desk by resolving escalated Tier 1 and Tier 2 tickets.
Ensure service delivery performance and quality align with defined KPIs.
Business Analysis & Process Optimization
Lead workshops and meetings to gather and document business requirements across functional areas.
Translate complex business processes into clear, scalable Salesforce solutions.
Partner with stakeholders to assess and refine processes, identifying opportunities for automation and system enhancements.
Collaborate with development teams to validate that system designs meet both functional and strategic goals.
Project & Stakeholder Management
Lead or support Salesforce-related projects, ensuring alignment with timelines, budgets, and business goals.
Act as a project lead for internal initiatives, coordinating cross-functional teams and resources.
Provide oversight and coordination for vendor-led projects to ensure they remain on track and aligned with internal standards.
Compliance & Validation Support
Support compliance and system validation efforts in coordination with quality and regulatory teams.
Assist in preparing documentation such as requirements traceability matrices, test scripts, and risk assessments for validated systems.
Cross-Functional Collaboration
Work across departments-including operations, supply chain, quality, and logistics-to align Salesforce functionality with business needs.
Participate in readiness reviews, dry runs, and user training sessions to ensure successful system adoption and deployment.
Lead user acceptance testing (UAT) efforts, working closely with end users to validate system functionality and ensure satisfaction with delivered features.
Qualifications
8+ years of experience in IT, with 5+ years as a Business Analyst or Systems Analyst.
3+ years of hands-on experience with Salesforce CRM and related cloud products (e.g., Sales Cloud, Service Cloud, or Experience Cloud).
Strong understanding of business analysis frameworks, process mapping, and systems design.
Experience working in regulated industries (e.g.,Pharma, life sciences, ) needed
Proficiency in project documentation tools such as Jira, Confluence, or similar.
Bachelor's degree in Information Systems, Business, Computer Science, or a related field. A Master's degree is a plus.
Salesforce certifications (Admin, BA, or Platform App Builder) are highly desirable.