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For Permanent and Contract in United Kingdom

    CRM Manager

    England, London

    • £40,000 to £55,000 GBP
    • Marketing Automation Role
    • Seniority: Mid-level

    Job description



    CRM Manager (Salesforce Marketing Cloud) - London - Hybrid


    Sector: Purpose‑Driven Organisation with a Strong Mission


    About the Organisation

    We are a long‑established, values‑led organisation with a strong mission and a meaningful social purpose. Our group operates several well‑known consumer brands and is entering a new phase of growth, with increasing demand for highly personalised, data‑driven engagement. As we expand, we are investing heavily in CRM, automation, and customer experience to better serve the people who rely on us.

    About the Role

    We're looking for an experienced CRM Manager specialising in Salesforce Marketing Cloud to join our growing marketing and customer experience function.

    In this role, you'll be the in‑house expert responsible for planning, building, optimising, and reporting on all CRM and marketing automation activity. You'll work across multiple brands and collaborate closely with Marketing, Enquiries, and Operations to deliver seamless journeys, personalised campaigns, and measurable performance improvements.

    This is a hands‑on role suited to someone who blends technical CRM expertise with strategic thinking and data‑driven decision‑making.

    Key Responsibilities

    Platform Ownership & CRM Execution
    • Take full responsibility for how the organisation uses Salesforce Marketing Cloud across its brand portfolio, ensuring the platform is configured, maintained, and continually improved. Construct multi‑step communication flows-across email, SMS, and app‑based channels-using Marketing Cloud's automation and journey‑building tools. Experiment with variations in content, timing, and targeting to refine performance over time.


    Audience Structure & Data Stewardship
    • Shape how customer data is organised by defining segmentation rules, audience groupings, and contact structures to support personalised outreach. Oversee data hygiene processes, ensure compliance with data‑privacy standards, and maintain correct handling of permissions and opt‑outs. Investigate and remedy inconsistencies in data feeds or connections between systems (e.g., tracking systems, websites, CRM).


    Insight, Reporting & Measurement
    • Produce and maintain dashboards showing engagement, conversion patterns, retention metrics, and other CRM‑led performance indicators. Translate CRM activity into insights that help commercial and marketing teams make informed decisions. Review ongoing campaign trends and propose continual improvements.


    Candidate Requirements

    Experience & Technical Background
    • A minimum of 3 years working directly with Salesforce Marketing Cloud, with hands‑on ownership of builds and campaigns. Practical familiarity with core Marketing Cloud modules such as automation features, messaging tools, advertising connections, and analytics interfaces. Experience connecting Marketing Cloud to other digital systems (for example: CRMs, content platforms, call‑tracking tools, or similar environments).


    Data Knowledge & Compliance
    • Strong understanding of how to manage customer data responsibly, including segmentation logic, consent handling, and GDPR‑aligned processes. Comfortable reviewing, cleaning, and validating datasets using spreadsheet tools or analytics platforms.


    Communication & Collaboration
    • Able to explain technical CRM setups to colleagues without technical backgrounds. Confident working across multiple teams to gather requirements, clarify workflows, and support operational delivery.


    If you would like to know more, feel free to reach out via the contact information below:


    Email:     a.adesanya1@masonfrank.com

    Salesforce Service Cloud Administrator (Hybrid, London)

    England, London

    • £55,000 to £60,000 GBP
    • System Administrators Role
    • Skills: Salesforce, service cloud, omnichannel, Einstein bot, salesforce admin, administrator, salesforce certified, service cloud admin
    • Seniority: Mid-level

    Job description





    Role: Salesforce Administrator - Service Cloud Specialist
    Location: Hybrid (London-based)
    Salary: £60,000 + benefits

    About the Role:
    We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations.

    Key Responsibilities:
    • Administer and maintain Salesforce Service Cloud environments
    • Configure and manage Einstein Bots for automated customer interactions
    • Implement and optimise Omnichannel routing for seamless service delivery
    • Collaborate with stakeholders to gather requirements and deliver tailored solutions
    • Ensure data integrity, security, and compliance within Salesforce
    • Provide user training and support for Salesforce functionality


    Requirements:
    • Proven experience as a Salesforce Administrator
    • Strong expertise in Service Cloud
    • Hands-on experience with Einstein Bots
    • Knowledge of Omnichannel features and best practices
    • Salesforce Administrator certification (preferred)
    • Excellent communication and problem-solving skills


    What We Offer:
    • Competitive salary: £60,000 + benefits
    • Hybrid working model (London-based)
    • Opportunity to work with a forward-thinking team and innovative technology




    Marketo Consultant - Contractor

    England, London, City of London

    • £200 to £400 GBP
    • Marketing Automation Role
    • Seniority: Mid-level

    Job description



    **Be part of a forward-thinking environment as a Marketo Contractor.**

    We are excited to offer a contract opportunity for a Marketo Contractor to join our innovative team. This role is ideal for a detail-oriented individual who is passionate about marketing automation and eager to contribute to impactful campaigns. The successful candidate will work collaboratively with cross-functional teams to optimize marketing efforts and drive engagement through effective use of the Marketo platform.

    **Key Responsibilities and Skills:**
    - Proficient in using Marketo for campaign management, lead nurturing, and reporting.
    - Strong understanding of marketing automation best practices and email marketing strategies.
    - Ability to create, execute, and analyze marketing campaigns to enhance performance.
    - Experience integrating Marketo with other platforms and tools.
    - Excellent communication skills to collaborate effectively with various stakeholders.

    If you possess a strong background in Marketo and are looking to make a significant contribution as part of a dynamic team, we encourage you to apply for this exciting contract opportunity.

    LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

    Salesforce NPSP Consultant

    England, London, City of London

    • £450 to £500 GBP
    • Consultants Role
    • Skills: Salesforce Sales Cloud
    • Seniority: Mid-level

    Job description



    Job Title: Salesforce Consultant (Contract)
    Sector: Charity / Non-Profit

    Overview:
    We're seeking an experienced Salesforce Consultant to support a charity using Salesforce Nonprofit Success Pack (NPSP). Start date ASAP

    Key Requirements:


    • Proven hands-on experience with Salesforce NPSP (essential)


    • Strong Salesforce configuration and best-practice knowledge


    • Experience working with charities or non-profit

    Salesforce Solution Architect (London Hybrid)

    England, London

    • £100,000 to £120,000 GBP
    • Architects Role
    • Skills: Salesforce, solution architect, sf, salesforce platform developer, salesforce architect
    • Seniority: Senior

    Job description

    Salesforce Solution Architect



    Location: London (Hybrid / 1 day per week in office)
    Salary: £100,000 - £120,000 per annum
    Type: Permanent


    About the Opportunity



    I'm working with one of the leading Salesforce partners in the UK, a business that's experiencing rapid growth and winning some of the biggest projects in the market. They're looking for a Salesforce Solution Architect who can be a true all-rounder-someone comfortable in pre-sales conversations, confident in solution design, and experienced in multi-cloud implementations.

    This is a fantastic chance to join a high-performing team where you'll have autonomy, flexibility, and exposure to enterprise-level projects.


    What You'll Be Doing

    • Leading solution architecture and design for complex Salesforce projects.
    • Supporting pre-sales activities-scoping, proposals, and client presentations.
    • Driving multi-cloud implementations across Sales, Service, Marketing, and more.
    • Acting as a trusted advisor to clients, ensuring solutions align with business goals.


    What We're Looking For

    • Strong pre-sales experience and ability to engage with senior stakeholders.
    • Proven track record in solution build/design, ideally within a Salesforce partner environment.
    • Hands-on experience with multi-cloud Salesforce implementations.


    Why This Role Stands Out

    • Join one of the best Salesforce partners in the UK, recognised for excellence.
    • Be part of a rapidly growing team delivering high-profile projects.
    • Enjoy a flexible hybrid working model (1 day per week in office).
    • Competitive salary and benefits package.


    If you're a Salesforce Solution Architect looking for your next challenge with a top-tier partner, get in touch today. I'd love to share more details and discuss how this could be the perfect next step for you.

    Salesforce Marketing Cloud Consultant - 6m Contract - Remote

    England, London

    • £400 to £600 GBP
    • Marketing Automation Role
    • Skills: SFMC, Salesforce Marketing Cloud, AMPscript, SQL, HTML
    • Seniority: Mid-level

    Job description



    Salesforce Marketing Cloud Consultant - 6m Contract - Remote - Outside IR35



    The Day To Day



    In this role, you will own and lead the architecture, deployment, and maintenance of Salesforce Marketing Cloud and Data Cloud projects, ensuring alignment with business goals. Another big part of this role would be to provide technical leadership for the integration of Marketing Cloud, Data Cloud, and integration to other systems (CRM, analytics, data management), ensuring seamless data flow across platforms. As well as this, you will spend time working with clients to help them with project road mapping as well as taking on other more functional responsibilities.



    The Key Skills
    • Proven experience in working on the delivery of Salesforce Marketing Cloud and/or Data Cloud projects
    • Strong technical knowledge of Marketing Cloud modules (e.g., Journey Builder, Email Studio, Automation Studio) and Data Cloud capabilities (e.g., data unification, identity resolution, segmentation), with direct experience in Data Cloud
    • Hands-on experience with integrations between Salesforce platforms (Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud) and external systems (eCommerce, CRM, analytics).
    • Experience with automation tools, APIs, and scripting languages (e.g., AMPscript, SQL, JavaScript).




    If you would like to hear more about this role, feel free to get in touch by applying to this advert or reaching out via the contact information below:



    Email - a.adesanya1@masonfrank.com

    Phone - +44 20 3148 4636

    Marketing Performance Analyst

    England, London

    • £55,000 to £55,000 GBP
    • Marketing Automation Role
    • Skills: Marketing Automation - Pardot
    • Seniority: Mid-level

    Job description





    Marketing Performance Analyst
    Location: Hybrid (London-based)
    Employment Type: Permanent



    We are working with an organisation who are looking for a Performance Analyst to join their digital team. This role is key to helping them understand and optimise the return on investment (ROI) of our marketing campaigns. You'll work with data from their website, Pardot, and Salesforce to deliver insights that shape strategy and drive performance. You'll collaborate closely with campaign managers and sales teams to ensure their marketing efforts are data-informed and aligned with business goals.



    Key Responsibilities


    * Collect and integrate data from website analytics, Pardot, and Salesforce
    * Measure ROI and track key marketing KPIs such as lead generation and conversion rates
    * Build and maintain dashboards and reports for a range of stakeholders
    * Generate insights to improve campaign performance and marketing ROI
    * Collaborate with campaign managers and sales teams to align goals and data
    * Support teams with training and data quality in Pardot and Salesforce
    * Drive innovation in reporting and automation
    * Conduct ad-hoc analysis for business needs



    Feel free to email me at j.young@masonfrank.com.

    new

    Marketing Automation Solutions Consultant (Pardot/MCAE)

    England, London

    • £45,000 to £60,000 GBP
    • Marketing Automation Role
    • Skills: Pardot, Marketing Automation, MQLs, SQLs, Lead Nurture, Data Cloud
    • Seniority: Mid-level

    Job description



    Marketing Automation Consultant



    I'm supporting a business that is looking for a Marketing Automation Consultant who can take charge of delivering technical solutions and act as a key partner to their clients. The position involves running early‑stage scoping conversations, mapping out what customers need, and guiding how marketing technology is set up and used.

    You'll play an important role in helping clients get real value from their platforms, ensuring smooth implementation and contributing to ongoing improvements across their marketing systems. If you enjoy working at the intersection of technology and customer engagement, this could be a strong next step.

    What You'll Do

    • Facilitate initial technical discussions to understand client objectives and translate them into clear documentation.
    • Work alongside internal and client‑side teams to outline solution approaches that follow platform‑specific best practice.
    • Convert high‑level plans into structured technical documents that developers or technical teams can follow.
    • Coordinate the rollout of new systems or enhancements, supporting data transfers and guiding users through new features and processes.
    • Explore both established and emerging tools to enhance delivery quality and broaden service capabilities.

    Skills & Experience Needed

    • Strong familiarity with the Salesforce ecosystem in products like Pardot/MCAE, Marketing Cloud Engagement, and Data Cloud; relevant certifications are highly beneficial.
    • Experience working with tools that support lead capture, qualification, analytics, or reporting.
    • Ability to oversee full solution lifecycles, from early discovery through to go‑live and user enablement.
    • Solid project coordination capabilities, including handling timelines, risks, and stakeholder communication.
    • Background in consulting or client‑facing technical work, with an interest in improving how organisations use their marketing technologies.


    If you're looking for a position that blends platform expertise with client partnership and solution ownership, we encourage you to get in touch.




    Email - a.adesanya1@masonfrank.com

    Salesforce Managed Service Consultant

    England, London

    • £50,000 to £70,000 GBP
    • Consultants Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Make your mark in a purpose-driven team by joining our client's Salesforce.com team as a Managed Service Consultant. Our client is an excellent consulting partner based in London, specialising in the Non-profit sector. This permanent position is fully remote.



    Key Responsibilities
    • Deliver high quality Salesforce solutions using an agile, sprint-based approach, owning solution design, configuration, and deployment end to end.
    • Lead customer engagement through workshops, sprint ceremonies, and solution playback sessions, acting as a trusted advisor throughout delivery.
    • Scope and document customer requirements, producing clear solution designs, estimates, and user stories aligned to business goals, budget, and scalability.
    • Collaborate with internal teams to ensure successful delivery, quality assurance, accurate time management, and effective handover to support.
    • Support customer retention and growth by demonstrating value, contributing to renewals, and identifying opportunities for expanded engagement.




    The ideal Candidate will possess:
    • Strong Salesforce consulting experience, with the ability to translate business requirements into scalable, well-designed solutions.
    • Proven experience delivering projects in an agile environment, confidently leading workshops, ceremonies, and customer discussions.
    • Excellent communication and relationship management skills, with the ability to build trust and act as a valued advisor to customers.
    • Strong time management and problem-solving skills, with attention to detail and a commitment to high quality delivery.
    • Experience in the Non-profit sector is desirable, but not essential.




    Competitive salary between £60,000 - £70,000. If you are ready to work closely with senior stakeholders, in a role that combines hands on Salesforce expertise with key customer engagement and strategic input, we encourage you to apply for this exciting opportunity.

    Lead Technical Consultant - HubSpot

    England, North West England

    • £50,000 to £65,000 GBP
    • Marketing Automation Role
    • Skills: HubSpot, Consulting, Solutions Designt, Data Integration, Migration. Implementation
    • Seniority: Senior

    Job description



    Lead Technical Consultant - HubSpot - Remote

    Overview



    A UK‑based CRM consultancy is seeking a Senior HubSpot Consultant to deliver end‑to‑end HubSpot implementations. The role centres on CRM design, data migration, and integrations, working directly with clients through discovery, delivery, and optimisation.

    Responsibilities

    • Lead HubSpot CRM implementations across marketing, sales, and service
    • Review existing systems and define CRM architecture approaches
    • Design and manage data structures and system integrations
    • Plan and oversee data migrations
    • Advise clients on HubSpot configuration and automation
    • Work alongside delivery and technical teams
    • Support junior consultants where required

    Experience Required

    • 3+ years' hands‑on HubSpot implementation experience
    • Experience with data migration and integrations
    • Understanding of CRM data architecture
    • Ability to manage multiple client projects
    • Confident client‑facing communication

    Desirable

    • HubSpot certifications
    • Experience using APIs or integration tools
    • Exposure to data modelling or reporting
    • Experience delivering training or workshops

    What's Offered

    • Ownership of HubSpot implementation projects
    • Flexible remote or hybrid working
    • Progression within a specialist CRM consultancy


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