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Salesforce Business Analyst - Onsite | Full-Time

• Experience: 3-5 years as a Salesforce Business Analyst or in a similar role
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud preferred
• Technical Skills: Proficiency in Salesforce configuration and reporting tools
• Business Process Knowledge: Strong ability to analyze and optimize workflows
• Communication & Collaboration: Ability to engage with stakeholders at all levels
• Problem-Solving: Strong analytical skills to identify, troubleshoot, and resolve challenges

• Act as a liaison between business and technical teams to ensure effective solutions
• Gather and document requirements, mapping them to Salesforce capabilities
• Define key performance indicators (KPIs) and track success metrics
• Manage backlog requirements and prepare for execution
• Create test scripts and perform system & user acceptance testing (UAT)
• Develop training materials and support user adoption
• Optimize Salesforce functionality and contribute to process improvements

• Analyze and define business requirements for Salesforce.com systems related to sales operations and effectiveness.
• Provide support for sales incentive and compensation plans, ensuring accurate and timely delivery.
• Develop and manage sales reporting, dashboards, and metrics to support decision-making processes.
• Collaborate with cross-functional teams to improve sales processes, identify gaps, and provide solutions within Salesforce.
• Design and implement Salesforce solutions to meet the evolving needs of the business.
• Work with stakeholders to understand business challenges and create actionable plans for optimization.

• Bachelor's degree required from an accredited institution.
• 5+ years of experience within Sales Operations or Sales Effectiveness organizations.
• 2+ years of experience managing or providing support for sales incentive and compensation plans.
• Expertise in Excel Power Query and Power Pivot.
• Experience with Salesforce.com, including reporting and dashboard creation.
• Solid understanding of sales reporting processes, data analysis, and creating actionable insights.

• Strong communication skills and the ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Salesforce certification is a plus.

Salesforce Business Analyst - Onsite | Full-Time

• Experience: 3-5 years as a Salesforce Business Analyst or in a similar role
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud preferred
• Technical Skills: Proficiency in Salesforce configuration and reporting tools
• Business Process Knowledge: Strong ability to analyze and optimize workflows
• Communication & Collaboration: Ability to engage with stakeholders at all levels
• Problem-Solving: Strong analytical skills to identify, troubleshoot, and resolve challenges

• Act as a liaison between business and technical teams to ensure effective solutions
• Gather and document requirements, mapping them to Salesforce capabilities
• Define key performance indicators (KPIs) and track success metrics
• Manage backlog requirements and prepare for execution
• Create test scripts and perform system & user acceptance testing (UAT)
• Develop training materials and support user adoption
• Optimize Salesforce functionality and contribute to process improvements

• Participating in all phases of the business process lifecycle, with a focus on documenting detailed business requirements.
• Leading or managing major programs and projects to ensure successful completion.
• Engaging with stakeholders to understand business challenges and desired outcomes, conducting discovery sessions to troubleshoot and resolve complex issues.
• Applying advanced technical principles and creativity to define and address business needs for complex initiatives.
• Documenting detailed business requirements and translating them into actionable user stories and acceptance criteria.
• Evaluating and recommending solutions, policies, and technologies to meet specific needs and achieve optimal outcomes.
• Preparing impact analyses and feasibility studies for highly complex technology and business projects.
• Ensuring adherence to company standards and conducting inspections as necessary.
• Coordinating or participating in the creation of test scripts and facilitating User Acceptance Testing (UAT) processes.
• Supporting pre-production validation and managing change communication and training to ensure all stakeholders are informed and prepared for new implementations.
• Providing regular project updates to executive sponsors, managing scope, timelines, and conflict resolution as needed.

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• At least 10 years of relevant experience, including hands-on work in developing business relationships and driving transformation initiatives.
• A minimum of 5 years of experience supporting or configuring ERP, CRM, or automation systems.
• Strong analytical approach to business process design with an emphasis on cross-functional efficiency.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

• Experience working in Agile environments using tools like Jira or Confluence.
• At least 5 years of Business Analyst experience.
• 5+ years of experience with Salesforce, particularly in documenting and refining business processes.

• Collaborate with stakeholders to document detailed business needs and translate them into actionable project plans.
• Lead or contribute to significant programs or projects, ensuring deliverables align with business goals.
• Conduct in-depth discovery sessions to identify and resolve complex challenges in workflows, system functionality, and operations.
• Develop creative solutions for process improvements by applying advanced technical and business knowledge.
• Prepare detailed user stories, acceptance criteria, and documentation to guide development teams.
• Evaluate multiple approaches to solve complex challenges and select the best solutions.
• Analyze project impacts and conduct feasibility studies for proposed initiatives.
• Ensure compliance with company policies, standards, and best practices.
• Create test plans and coordinate user acceptance testing (UAT) to validate system enhancements.
• Support pre-deployment validation, communication, and change management efforts to ensure seamless adoption of new processes and tools.
• Provide regular updates to leadership regarding project progress, scope, and timelines.

• Bachelor's degree in a related field or equivalent professional experience.
• 10+ years of experience in operations, business analysis, or process optimization roles.
• Proven ability to drive business transformation initiatives and build strong relationships across teams.
• Hands-on experience configuring and supporting CRM and ERP platforms.
• Analytical expertise in business process design with a focus on cross-functional interdependencies.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple projects in a dynamic environment.

• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• 5+ years of experience in business analysis, including documentation and process improvement.
• Hands-on experience with CRM platforms, particularly in workflow configuration and system administration.
• Relevant certifications in CRM administration or related technologies are a plus.

• Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
• Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
• Define key event-capture metrics and create relevant reporting solutions.
• Design and maintain efficient queries to support data-driven decision-making.
• Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
• Troubleshoot and resolve data source issues with minimal supervision.

• Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
• Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
• Experience managing data import/export workflows (3+ years).
• Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
• Expert-level Excel knowledge, including Power Query for data transformation.
• Ability to work independently, take ownership of tasks, and communicate effectively.
• Bachelor's degree or equivalent experience.

• Experience with third-party log analytics platforms.
• Knowledge of Python / VBA for data automation.
• Familiarity with Git / Azure DevOps version control.
• Exposure to Salesforce Marketing Cloud for extended CRM insights.

• Manage and execute sales incentive programs accurately and promptly
• Audit and establish territory alignments, sales objectives, and statements for review
• Ensure adherence to incentive program regulations and facilitate discrepancy resolution
• Collaborate with finance and HR teams to optimize sales incentive program workflows

• Design reports and dashboards containing vital sales incentive metrics for senior management review
• Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
• Provide insights and analysis to bolster sales strategies and decision-making

• Contribute to developing and documenting standard operating procedures
• Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
• Partner with the training team to ensure thorough training on key tools and technology for the sales team

• Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations or Effectiveness
• 2+ years of experience managing or supporting sales incentive and compensation plans
• Proficiency in Excel Power Query and Power Pivot
• Experience with Salesforce.com
• Familiarity with sales reporting and dashboards in Salesforce or other software

• Proficiency in Microsoft Suite
• Ability to utilize advanced Excel functions with large datasets
• Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
• Strong communication skills for effective interaction in group and one-on-one settings
• Organizational skills and attention to detail for multitasking and managing various stakeholders
• Data analysis skills for process improvement and identifying opportunities
• Problem-solving abilities and operational excellence
• Self-starter with the capability to focus on goals with minimal supervision

Salesforce Application Manager - Global Role | Belgium

• Field Service is one of the main platforms they use
• Their platforms have a lot of customization
• Looking for someone comfortable doing customizations and configurations
• Looking for someone not afraid to ask questions because there will be a lot to learn

• Work with business requirements management, stakeholders, integration developers and other system owners to design, develop, test, and deploy solutions, fixes, and enhancements to the Salesforce ecosystem.
• Write and update technical cards based on requirements as assigned.
• Regularly develop new or update Apex (classes and triggers) to extend Salesforce to support business requirements.
• Address highly complex issues escalated from more junior team members.
• Leads Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components.
• Collaborate with IT / Developers for other systems to design, integrate and utilize APIs () across the business.
• Lead team on projects related to DevSecOps planning and implementation.
• Develop an understanding of the brand, the impact it has on our people, culture, business, customers and communities and apply that knowledge and passion to this role.

• Must have Bachelor's degree in Computer Science, Business Administration, or equivalent combination of education, technical training, and experience will be considered in lieu of degree.
• Minimum of 5+ years of Salesforce development experience, including exposure to complex development activities, data dashboards, interfaces, and integrations.
• Certified Salesforce Platform Developer II.
• Competency in other languages/development (JSON, XML, JavaScript, SQL, Java, C#, C++, SOAP-based web services, AWS, Azure).
• Additional Salesforce certifications: Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Field Service Lightning Consultant, Experience Cloud Consultant a plus.
• Experience with multi-system architectures, system redundancy design and implementations is a plus.

• Ability to interact and build effective working relationships at all levels of the organization.
• Ability to work independently and contribute to as part of a team culture where all are encouraged and willing to share information accurately.
• Proficient in implementing and developing in Apex, LWC, and Visualforce.
• Demonstrated ability to gather and consolidate requirements from cross-functional groups
• Working knowledge of RDBMS (Relational Database Management System) solutions (e.g. Oracle, SQL).
• Working knowledge of virtualization and cloud platforms (e.g. Azure, AWS, GCP).
• Strong project management and analytical skills
• Ability to work under pressure and meet constantly changing timelines.
• Ability to develop and coordinate project tasks with junior team members.
• Strong skills working with Agile/Scrum methodologies.
• Experience with GearSet or similar as a CI/CD (Continuous Integration / Continuous Deployment) tool preferred.
• Excellent communication and presentation skills.
• Ability to work with multi-system architectures, system redundancy design and implementations preferred.

• A competitive salary commensurate with experience
• Annual Bonus + Annual Merit Increase Eligibility
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year