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We're Hiring: Salesforce Business Analyst / Agile Coordinator (Remote - Full Time)

We're looking for a Salesforce Business Analyst / Agile Coordinator who thrives in cross-functional environments, understands Agile delivery, and is eager to leverage modern AI tools to enhance product delivery. This is a full-time remote role.

About the Role
This position is ideal for someone who is comfortable meeting with stakeholders, translating business needs into requirements, managing Agile workflows, and proactively embracing AI solutions like Large Language Models (LLMs) to streamline documentation and collaboration.

What You'll Do

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  Collaborate with business stakeholders to gather and translate requirements into clear, actionable user stories.
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  Lead Agile ceremonies including backlog grooming, sprint planning, QA coordination, and retrospectives (primarily in Jira).
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  Own and document business processes, SOPs, and internal knowledge bases.
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  Leverage LLM tools to accelerate creation of user stories, acceptance criteria, and test cases.
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  Partner with development and QA teams to ensure accurate and efficient sprint execution.

What We're Looking For

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  Demonstrated experience as a Salesforce Business Analyst, Product Owner, or Agile Coordinator.
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  Strong familiarity with Agile/Scrum frameworks and backlog management (e.g., Jira).
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  Clear, confident communicator able to lead discussions with technical and non-technical stakeholders.
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  Comfortable and proactive using AI tools and LLMs to enhance productivity.

Job Title: Salesforce Field Service Consultant
Location: Remote
Job Type: Full-Time

Overview:
We are seeking a skilled Salesforce Field Service Consultant to lead and support platform enhancements across Salesforce, with a primary focus on Field Service (FSL). This role involves end-to-end configuration, user support, and optimization of the Salesforce platform, with responsibilities spanning from mobile configuration to Experience Cloud site development.

Key Responsibilities:

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  Customize and enhance Salesforce features related to Field Service, including scheduling, work order management, dispatcher tools, and technician mobile functionality.
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  Build and manage branded Experience Cloud sites, integrating self-service appointment scheduling and service intake workflows.
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  Configure mobile capabilities for field teams, including offline mode, dynamic screens, and mobile-optimized flows.
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  Develop and maintain automation using Flows, approval processes, page layouts, and dashboards to support operational efficiency.
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  Administer platform security through role hierarchies, profiles, permission sets, and record sharing logic.
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  Maintain data quality using validation rules, Flow-based checks, and import/export tools like Data Loader.
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  Manage deployment pipelines using sandboxes, change sets, and version control methodologies.
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  Troubleshoot and resolve platform issues, coordinating with internal users and external partners as needed.
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  Gather functional requirements through stakeholder meetings and translate them into technical tasks and user stories.
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  Participate in Agile team practices, contributing to sprint planning, daily standups, and retrospectives; manage tasks via Jira or similar tools.
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  Create clear and maintainable documentation such as user guides, configuration logs, and process documentation.
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  Provide onboarding and training support for new users and ensure ongoing adoption through workshops and support materials.
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  Continuously monitor platform usage and performance; recommend enhancements and identify opportunities for automation or optimization.
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  Keep up to date with Salesforce releases and best practices to ensure the platform evolves with business needs.

Qualifications:

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  Bachelor's Degree required.
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  Salesforce Administrator Certification required.
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  Salesforce Field Service Consultant Certification strongly preferred.
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  6+ years of hands-on experience in a Salesforce Admin, Consultant, or Analyst capacity.
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  At least 1 year of direct experience implementing and supporting Salesforce Field Service (FSL).
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  Experience managing and supporting Experience Cloud sites, including design, security, and content updates.
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  Proven ability to translate business needs into scalable, efficient Salesforce solutions.

Business Analyst - Customer Data m/w/d

Die Tenth Revolution Group ist ein auf IT spezialisiertes Personalvermittlungsunternehmen. Für einen Kunden in Zürich suchen wir derzeit eine*n Business Analyst - Customer Data zur Verstärkung des Teams.

Verantwortungsbereich:

• Entwicklung und Einführung eines Master Data Konzepts für Kundendaten
• Enge Zusammenarbeit mit Vertrieb, Finanzen und IT
• Integration und Pflege von Kundendaten (insb. in SAP und Salesforce)
• Aufbau und Überwachung von Datenqualitätsprozessen und -regeln
• Definition von Anforderungen an vollständige Kundendaten
• Schulung der Fachbereiche im Datenmanagement
• Erstellung von Reports zur Datenqualität

Profil:

• Abgeschlossenes Studium in Wirtschaftsinformatik oder einem verwandten Bereich
• Mehrjährige Erfahrung als Business Analyst oder Data Steward
• Sehr gute Kenntnisse in Salesforce und SAP, Snowflake-Erfahrung von Vorteil
• Erfahrung in der Entwicklung und Implementierung von Datenmanagement-Prozessen
• Projektmanagement-Erfahrung
• Verständnis für betriebswirtschaftliche Prozesse
• Stilsicher in Deutsch, mündlich und schriftlich

Offen für Bewerbungen von Schweizer/EU-Bürgern und Personen mit gültiger Schweizer Arbeitsbewilligung.

Wenn du an dieser Stelle interessiert bist und mehr erfahren möchtest, melde dich gerne bei mir.

Join a dynamic team committed to quality and innovation in technology. We are recruiting a Senior Quality Analyst for a contract role within a respected organization. This opportunity is ideal for a detail-oriented professional who thrives in a collaborative environment and is eager to contribute to high-impact projects. The position is based in [Location], with a start date of [insert date].

**Key Responsibilities:**
- Design and implement comprehensive test plans for various software products.
- Ensure the delivery of high-quality software by identifying and documenting defects.
- Collaborate closely with development teams to advocate for quality improvements.
- Participate in functional and regression testing, providing feedback for continuous improvement.
- Utilize automation tools and techniques to enhance testing efficiency.

**Required Skills:**
- Proven experience in software quality assurance and testing methodologies.
- Proficiency in automated testing tools and scripting languages.
- Strong analytical skills to troubleshoot complex issues.
- Excellent communication and teamwork abilities.
- Familiarity with Agile methodologies and tools.

This role offers a chance to enhance your skills while making a significant contribution to the team's success. If you meet the qualifications and are ready to take the next step in your career, please apply today.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Title: Salesforce Consultant
Location: Hybrid (Glasgow)
Employment Type: Contract
Rate: £550 per day
Start Date: ASAP

Mason Frank is working with an exciting Salesforce end-user on an Experience Cloud implementation project. They're seeking an experienced Salesforce Consultant to join on a 6-month contract. This hybrid role involves remote work with some on-site collaboration in Glasgow.

Responsibilities:

• Design and deliver scalable Salesforce solutions
• Support the delivery of Experience Cloud portals
• Lead workshops and advise on best practices
• Integrate with Sales Cloud, Service Cloud, and external systems
• Provide documentation and training

Requirements:

• Proven Salesforce Consultant experience
• Experience Cloud implementation expertise
• Strong configuration skills (flows, process builder, custom objects)
• Excellent stakeholder engagement

If interested, please apply with your CV and I'll be in touch!

Overview:
We are seeking a Senior MuleSoft Engineer to design, develop, and implement integration solutions using the MuleSoft Anypoint Platform. This remote contract role (initial term of 3+ months) will focus on building backend APIs, interfaces, and integrations to support mission-critical systems and business operations.

Responsibilities:

Development & Implementation:

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  Lead the development and deployment of MuleSoft APIs and applications.
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  Create RAML and API specifications.
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  Build and deploy Mule flows, APIs, and connectors.
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  Configure and manage API policies.
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  Use DevOps tools to deploy code across environments.
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  Conduct unit, integration, and performance testing.
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  Support User Acceptance Testing (UAT).
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  Collaborate with 3rd-party vendors for integration requirements and testing.
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  Troubleshoot and resolve complex integration issues.
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  Create documentation aligned with customer standards.

Technical Leadership:

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  Provide mentorship and technical guidance to development teams.
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  Perform code reviews and ensure adherence to best practices.

Stakeholder Collaboration:

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  Work closely with business analysts, PMs, and stakeholders to gather requirements.
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  Contribute to project planning and development estimates.

Best Practices & Standards:

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  Define and enforce MuleSoft development standards and best practices.
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  Stay up to date and recommend enhancements using new MuleSoft features.

Qualifications:

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  5+ years of hands-on experience in integration development.
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  3+ years of experience working with MuleSoft Anypoint Platform.
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  5+ years of experience with Java development.
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  Strong understanding of integration patterns, REST/SOAP web services, and API lifecycle.
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  Experience with DevOps tools for CI/CD is a plus.

Job Title: Principal Salesforce Business Systems Analyst
Location: Hybrid - Atlanta, GA
Employment Type: Full-Time
Relocation Assistance: Not Available

We are seeking a highly experienced and self-driven Principal Salesforce Business Systems Analyst to join our clients growing team. In this strategic role, you'll collaborate closely with cross-functional teams; spanning Sales, Finance, Marketing, Customer Experience, and IT; to identify, analyze, and refine business needs and translate them into scalable Salesforce solutions. This individual will serve as a key liaison between business stakeholders and technical teams to drive improvements across enterprise platforms and workflows.

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Key Responsibilities

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  Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.
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  Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.
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  Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.
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  Support system configuration, workflow design, report creation, and process automation within Salesforce.
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  Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).
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  Provide mentorship to junior team members and serve as a subject matter expert across platforms.
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  Lead functional testing efforts by converting requirements into test cases and validating outcomes.
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  Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.
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  Work within agile and hybrid SDLC environments to deliver on roadmap priorities.

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Qualifications

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  7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).
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  Certified Salesforce Administrator with demonstrated hands-on configuration experience.
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  Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.
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  Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.
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  Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.
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  Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.
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  Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.
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  Demonstrated ability to work independently and within cross-functional, distributed teams.
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  5+ years' experience documenting and improving business processes using BPM tools.
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  Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.

Salesforce Entwickler*
Bern

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Unser Kunde mit Sitz in Zürich sucht derzeit eine:n Salesforce Entwickler:in zur Verstärkung des internen Salesforce-Teams.

Deine Aufgaben

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  Du entwickelst eine skalierbare Salesforce-Architektur, die flexibel auf neue Anforderungen reagiert.
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  Du setzt CRM-Anforderungen technisch um - unter anderem mit Apex, Lightning Web Components, Flows sowie passenden Integrationen.
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  Du bringst dein Fachwissen im Release-Management und Testing ein und unterstützt einen stabilen Betrieb der Plattform.
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  Du konzipierst und implementierst Schnittstellen zu Drittsystemen mit technischem Weitblick.
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  Du erstellst und pflegst verständliche, gut strukturierte technische Dokumentationen und Architekturkonzepte.

Dein Profil

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  Abgeschlossenes Studium in (Wirtschafts-)Informatik oder eine vergleichbare Ausbildung
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  Mehrjährige Erfahrung in der Entwicklung und Architektur von Salesforce-Lösungen
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  Fundierte Kenntnisse in der Integration von Salesforce mit externen Systemen
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  Analytisches Denkvermögen und die Fähigkeit, komplexe Zusammenhänge zu erkennen
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  Ausgeprägte Kommunikations- und Teamfähigkeit

Hinweis: Wir freuen uns über Bewerbungen von Schweizer oder EU-Bürger:innen sowie von Personen mit gültiger Schweizer Arbeitsbewilligung.

Wenn du an dieser Position interessiert bist und mehr erfahren möchtest, melde dich gerne bei mir.

Salesforce Marketing Cloud Consultant - 6m - Temp



The Day To Day



In this role, you will own and lead the architecture, deployment, and maintenance of Salesforce Marketing Cloud and Data Cloud projects, ensuring alignment with business goals. Another big part of this role would be to provide technical leadership for the integration of Marketing Cloud, Data Cloud, and integration to other systems (CRM, analytics, data management), ensuring seamless data flow across platforms. As well as this, you will spend time working with clients to help them with project road mapping as well as taking on other more functional responsibilities.



The Key Skills

• Proven experience in working on the delivery of Salesforce Marketing Cloud and/or Data Cloud projects
• Strong technical knowledge of Marketing Cloud modules (e.g., Journey Builder, Email Studio, Automation Studio) and Data Cloud capabilities (e.g., data unification, identity resolution, segmentation), with direct experience in Data Cloud
• Hands-on experience with integrations between Salesforce platforms (Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud) and external systems (eCommerce, CRM, analytics).
• Experience with automation tools, APIs, and scripting languages (e.g., AMPscript, SQL, JavaScript).

If you would like to hear more about this role, feel free to get in touch by applying to this advert or reaching out via the context information below:



Email - a.adesanya1@masonfrank.com

Phone - +44 20 3148 4636