Salesforce Field Service Lightning (FSL) Consultant

Job Title: Salesforce Field Service Consultant
Location: Remote
Job Type: Full-Time

Overview:
We are seeking a skilled Salesforce Field Service Consultant to lead and support platform enhancements across Salesforce, with a primary focus on Field Service (FSL). This role involves end-to-end configuration, user support, and optimization of the Salesforce platform, with responsibilities spanning from mobile configuration to Experience Cloud site development.

Key Responsibilities:

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  Customize and enhance Salesforce features related to Field Service, including scheduling, work order management, dispatcher tools, and technician mobile functionality.
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  Build and manage branded Experience Cloud sites, integrating self-service appointment scheduling and service intake workflows.
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  Configure mobile capabilities for field teams, including offline mode, dynamic screens, and mobile-optimized flows.
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  Develop and maintain automation using Flows, approval processes, page layouts, and dashboards to support operational efficiency.
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  Administer platform security through role hierarchies, profiles, permission sets, and record sharing logic.
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  Maintain data quality using validation rules, Flow-based checks, and import/export tools like Data Loader.
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  Manage deployment pipelines using sandboxes, change sets, and version control methodologies.
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  Troubleshoot and resolve platform issues, coordinating with internal users and external partners as needed.
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  Gather functional requirements through stakeholder meetings and translate them into technical tasks and user stories.
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  Participate in Agile team practices, contributing to sprint planning, daily standups, and retrospectives; manage tasks via Jira or similar tools.
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  Create clear and maintainable documentation such as user guides, configuration logs, and process documentation.
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  Provide onboarding and training support for new users and ensure ongoing adoption through workshops and support materials.
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  Continuously monitor platform usage and performance; recommend enhancements and identify opportunities for automation or optimization.
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  Keep up to date with Salesforce releases and best practices to ensure the platform evolves with business needs.

Qualifications:

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  Bachelor's Degree required.
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  Salesforce Administrator Certification required.
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  Salesforce Field Service Consultant Certification strongly preferred.
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  6+ years of hands-on experience in a Salesforce Admin, Consultant, or Analyst capacity.
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  At least 1 year of direct experience implementing and supporting Salesforce Field Service (FSL).
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  Experience managing and supporting Experience Cloud sites, including design, security, and content updates.
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  Proven ability to translate business needs into scalable, efficient Salesforce solutions.