Salesforce Administrator - Bridgewater, NJ

Salesforce Administrator - Bridgewater, NJ

Overview

A leading global manufacturer is seeking an experienced Salesforce Administrator to serve as the primary regional owner for Sales Cloud across the United States. This highly visible position combines hands-on administration, advanced user support, data stewardship, analytics, training, and delivery of strategic CRM initiatives.



Responsibilities:

• Handle object/task re-assignments and resolve functional questions across multiple commercial business units
• Execute and enforce weekly data-quality routines (Accounts, Contacts, Opportunities, Activities)
• Act as Tier-2/3 escalation point for complex configuration, workflow, and integration issues
• Proactively monitor system health, identify risks, and implement preventive measures
• Maintain regional data accuracy in alignment with enterprise governance standards
• Design, develop, and maintain executive-level reports and dashboards using global templates and frameworks
• Collaborate with Sales, Marketing, Customer Success, and R&D leadership to turn data into an actionable strategy
• Own the complete new-user on-boarding experience and ongoing enablement curriculum
• Deliver regular cadence of live training: weekly open office hours, bi-weekly new-hire sessions, monthly best-practice workshops
• Stay current on Salesforce releases and translate new features into business value for the region
• Lead roll-out and sustained adoption of high-priority sales effectiveness programs in the US/Canada territory
• Gather requirements, write user stories, coordinate testing, create process documentation, deliver hyper-care support, and provide supplemental training
• Represent regional needs in global release planning, custom development, and enhancement projects

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or equivalent
• Minimum 5 years of hands-on Salesforce administration and support experience
• Proven ability to manage competing priorities in a fast-moving commercial environment
• Outstanding communication skills with experience in training and influencing diverse user groups
• Demonstrated success in resolving complex technical issues and driving user adoption
• Salesforce Administrator certification
• Advanced reporting experience (dashboards, Einstein Analytics, etc.)
• Prior involvement in sales methodology or opportunity-management program deployments
• Natural problem-solver who enjoys being the go-to Salesforce expert
• Comfortable switching between tactical troubleshooting and strategic presentations to senior leadership
• Passionate about data quality, process discipline, and user empowerment
• Self-starter with strong project management instincts and a continuous-learning mindset

About Mason Frank

Mason Frank International is the global leader in Salesforce recruitment, connecting top Salesforce professionals with leading organisations worldwide. Our deep market expertise and extensive network help candidates find career-defining roles while enabling companies to build exceptional Salesforce teams.