Salesforce Service Cloud Administrator (Hybrid, London)

Role: Salesforce Administrator - Service Cloud Specialist
Location: Hybrid (London-based)
Salary: £60,000 + benefits

About the Role:
We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations.

Key Responsibilities:

• Administer and maintain Salesforce Service Cloud environments
• Configure and manage Einstein Bots for automated customer interactions
• Implement and optimise Omnichannel routing for seamless service delivery
• Collaborate with stakeholders to gather requirements and deliver tailored solutions
• Ensure data integrity, security, and compliance within Salesforce
• Provide user training and support for Salesforce functionality

Requirements:

• Proven experience as a Salesforce Administrator
• Strong expertise in Service Cloud
• Hands-on experience with Einstein Bots
• Knowledge of Omnichannel features and best practices
• Salesforce Administrator certification (preferred)
• Excellent communication and problem-solving skills

What We Offer:

• Competitive salary: £60,000 + benefits
• Hybrid working model (London-based)
• Opportunity to work with a forward-thinking team and innovative technology