Salesforce Administrator

Location: Dallas, TX (Onsite 2-3 days per week)
Employment Type: Full‑Time

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Role Overview

We are looking for a Salesforce Administrator who can manage day‑to‑day platform operations, support business users, and ensure a secure, scalable environment. The ideal candidate is comfortable handling a diverse workload and maintaining high standards of quality and documentation. Additional responsibilities may be assigned based on evolving business needs, and reasonable accommodations will be provided when required.

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Key Responsibilities

User & Security Management

• Administer user accounts, permissions, roles, access settings, SSO, and licensing.
• Apply industry‑aligned security principles, including least‑privilege access and structured governance.

Configuration & Automation

• Build and maintain declarative solutions using Flow, validation rules, approval processes, layouts, Lightning configuration, and foundational Experience Cloud setup.
• Favor low‑code and no‑code solutions to support scalable system design.

Data Quality & Maintenance

• Ensure high‑quality, accurate data across all Salesforce objects.
• Execute data imports/exports, cleanup efforts, and deduplication.
• Prepare data sets using Excel functions (e.g., VLOOKUP/XLOOKUP) and load them via Data Loader or similar tools.

Business Support & Analysis

• Review and clarify incoming requests and serve as the initial point of troubleshooting for functional issues.
• Reproduce and categorize potential defects, escalate as needed, and keep stakeholders informed.
• Write simple user stories and acceptance criteria, manage ticket queues, support UAT, and maintain clear documentation.

Release & Change Enablement

• Bundle and validate admin updates, assist in testing cycles, and run smoke checks.
• Produce succinct release notes.
• Experience with deployment tools like Copado, Git, or Azure DevOps is advantageous.

Training, Reporting & Adoption

• Create brief user guides and in‑app prompts that support system adoption.
• Build core dashboards and reports, and help drive consistent KPI usage across teams.

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Required Qualifications

• 5+ years of Salesforce administration experience (Sales Cloud, Service Cloud, Experience Cloud) in an active, mid‑size production environment.
• Strong expertise in Flow and the Salesforce security model, including Experience Cloud management.
• Skilled in data loading, cleanup, and transformation, with solid Excel proficiency.
• Strong communication abilities and comfort working with both business and technical partners.
• Ability to manage competing priorities and maintain organized documentation.
• Salesforce Administrator (ADM‑201) certification.

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Preferred Qualifications

• Advanced certifications such as Advanced Administrator (ADM‑211), Platform App Builder, or relevant Consultant certifications.
• Agile team experience, including participation in sprint ceremonies and work tracking (Azure DevOps preferred).
• Exposure to CI/CD practices, automated testing, and tools like Copado or Git.
• Familiarity with additional Salesforce technologies such as Data Cloud, Marketing Cloud, B2B Commerce, or telephony/CTI integrations.
• Basic understanding of SOQL and high‑level Apex troubleshooting concepts.

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Education

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent professional experience.