Salesforce & Sales Operations Specialist

Job Summary:
The Salesforce CRM & Sales Operations Specialist is responsible for administering and optimizing Salesforce and related sales technologies to support a disciplined, data-driven, and scalable sales process. This role collaborates with cross-functional teams-including Sales, Estimating, Operations, and Finance-to ensure systems, workflows, and data support accurate forecasting, efficient quote-to-order execution, and clear visibility across the project pipeline. Operating in a project-based environment, the administrator ensures strong pipeline discipline, data quality, and process consistency, leveraging CRM, ERP, and analytics to streamline workflows, improve reporting, and enable a predictable order process for both internal teams and clients.

Key Responsibilities:

Salesforce Administration & System Management

• Administer users, roles, permissions, and security settings in Salesforce.
• Configure and maintain objects, fields, page layouts, automation (Flows), validation rules, and approval processes.
• Manage opportunity stages, lead conversion, and quoting workflows aligned with project-based sales cycles.
• Develop and maintain dashboards and reports for pipeline visibility, forecasting, and operational KPIs.
• Support integrations between Salesforce, ERP systems, and analytics tools in collaboration with IT.

Sales Operations & Process Improvement

• Design and maintain scalable sales workflows that support a clean order process from quote through order entry.
• Partner with cross-functional teams to translate business requirements into system configurations and process improvements.
• Monitor pipeline performance, forecasting accuracy, and operational KPIs using Salesforce, Power BI, and Excel.
• Identify process bottlenecks in the lead-to-order lifecycle and implement improvements to increase speed, accuracy, and consistency.

Data Governance & Reporting

• Maintain data standards including field definitions, naming conventions, and picklists.
• Ensure data accuracy and completeness through ongoing monitoring, cleanup, and duplicate management.
• Document system configurations, data models, and governance practices.
• Ensure reporting and dashboards provide reliable insights for leadership and operational planning.

User Support & Change Management

• Serve as the primary support resource for Salesforce users.
• Provide training and guidance to ensure strong system adoption.
• Manage enhancement requests and coordinate system improvements using structured testing and release practices.

Pipeline & Project Coordination

• Maintain disciplined opportunity and project pipeline tracking across the sales lifecycle.
• Ensure opportunity records accurately reflect stage, probability, value, and timing.
• Coordinate with cross-functional teams to remove roadblocks and maintain project momentum.
• Support forecasting and production planning by aligning pipeline data with ERP schedules and capacity constraints.

Required Qualifications:

• 5+ years of experience in Sales Operations, CRM administration, or related operational roles.
• Hands-on experience administering Salesforce, including configuration, automation, and reporting.
• Salesforce Administrator Certification (ADM-201) or equivalent experience.
• Experience with analytics tools such as Power BI or Excel for forecasting and pipeline analysis.
• Strong organizational and communication skills with the ability to work across multiple departments.

Preferred Qualifications:

• Experience in manufacturing, utilities, construction, or engineered-to-order environments.
• Experience with Salesforce CPQ, Revenue Cloud, or CRM-ERP integrations.
• Experience integrating Salesforce with ERP systems.
• Additional Salesforce certifications or advanced reporting experience.

Success Metrics:

• High Salesforce user adoption across sales and operations teams.
• Accurate, reliable pipeline reporting and forecasting.
• Reduced friction in lead-to-order workflows.
• Improved data quality and operational visibility across the project pipeline.
• Exceptional task tracking and organizational skills with the ability to prioritize, monitor progress, and follow up effectively.
• Ability to manage detailed documentation, version control, and process compliance with high accuracy.