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Salesforce Higher Education Consultant

Job description

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Key Responsibilities

Design, configure, test, and deploy high-quality CRM-based solutions tailored to organizational needs while aligning with industry standards.
Utilize CRM platform features and tools in accordance with best practices.
Collaborate with internal stakeholders, including product teams and business analysts, to understand requirements and translate them into technical implementation tasks.
Stay current with platform updates, releases, and trends, and proactively suggest improvements to the existing ecosystem.
Diagnose and resolve technical issues related to integrations, customizations, and system performance.
Work with external vendors and partners to integrate third-party tools and applications.
Contribute to the ongoing enhancement of internal products, delivery processes, and implementation methodologies.
Share knowledge and insights with team members to support skill development and client satisfaction.

Qualifications

Bachelor's degree in a technical field (e.g., Computer Science, Information Technology), or equivalent experience.
5+ years of hands-on CRM platform experience, with specialization in key modules and tools.
Relevant professional certification on the CRM platform is required; additional certifications are a plus.
Proficient in platform configuration and customization, including front-end components and integration technologies (e.g., APIs, middleware).
Solid understanding of platform architecture, data structure, security, and best practices.
Demonstrated ability to design and implement scalable solutions and integrations.
Strong analytical and troubleshooting abilities.
Effective communication skills, capable of explaining technical concepts to non-technical audiences.
Skilled at managing priorities and delivering results in a dynamic, agile environment.
Experience with domain-specific workflows and lifecycle processes is preferred.
Familiarity with project management and time-tracking tools such as Jira or Asana.