Salesforce Administrator

Salesforce Administrator - Miami, FL

About the Role
We are seeking a skilled Salesforce Administrator to lead the implementation, adoption, and ongoing management of a Salesforce constituent relationship management system across multiple departments. This individual will ensure the platform aligns with organizational objectives, adheres to best practices, and enables data-driven decision-making across the organization.

The Administrator will collaborate with stakeholders to gather requirements, design solutions, implement system changes, and provide training to end-users. They will also manage reporting, dashboards, and integrations to enhance operational efficiency and data integrity.

Key Responsibilities

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  Serve as the primary Salesforce Administrator and main point of contact for the organization's CRM system.
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  Manage all aspects of Salesforce database administration, including constituent data, program tracking, and application configuration.
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  Oversee user and license management, including setup, deactivation, roles, profiles, permission sets, and public groups.
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  Configure Salesforce features such as custom objects and fields, flows, approval processes, dynamic actions, page layouts, record types, custom settings, and reports/dashboards.
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  Gather and translate business requirements into scalable Salesforce solutions and best-practice workflows.
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  Perform proactive system maintenance, including security audits, release updates, and health checks.
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  Maintain and improve data quality through routine management, automation, and mass updates using tools such as Data Loader.
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  Install, configure, and maintain third-party Salesforce applications, including document management, events, and fundraising tools.
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  Conduct user training and create documentation to strengthen Salesforce expertise across the organization.
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  Enable teams to make data-driven decisions by providing insights via dashboards, KPIs, and reporting.
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  Continuously evaluate processes, recommend improvements, and implement strategies for better data governance and operational efficiency.
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  Manage Salesforce Marketing Cloud (Account Engagement), including list building, automation rules, engagement programs, and data tracking.
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  Collaborate with department leaders to optimize marketing and operational processes using Salesforce data and tools.

Qualifications & Skills

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  Proven experience as a Salesforce Administrator, ideally with experience in nonprofit or multi-departmental organizations.
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  Strong understanding of Salesforce configuration, automation, reporting, and integrations.
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  Experience managing Marketing Cloud or similar Salesforce marketing platforms.
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  Excellent problem-solving, communication, and stakeholder management skills.
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  Ability to train and mentor staff on Salesforce best practices and data management.