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For Permanent and Contract in London

    Remote Salesforce Developer - £550/day Outside IR35

    England, London, City of London

    • £500 to £550 GBP
    • Developers Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description





    Salesforce Developer, Remote, £550/day Outside IR35

    A well-established client in the media industry is looking to bring on a Salesforce Developer to support and enhance their Salesforce platform, with a focus on Sales Cloud and Service Cloud. The system is heavily relied upon in daily operations and plays a central role in the business, so ensuring its smooth performance and strategic utilisation is essential.

    This role involves working closely with internal teams and senior stakeholders to deliver scalable, high-quality solutions that align with business goals.

    Key Responsibilities and Requirements:
    • Extensive experience integrating Apex, Lightning Web Components, and Aura Components
    • Minimum of 6 years of hands-on Salesforce development experience
    • Strong background in redesigning trigger frameworks and optimising trigger usage
    • Solid understanding of Process Builders and Workflows
    • Ability to take complex business requirements and translate them into clear, deliverable solutions
    • Deep expertise in Sales Cloud and Service Cloud
    • Strong communication skills and confidence in collaborating with C-level stakeholders




    Additional Preferred Experience:
    • At least 6 years of hands-on development experience is preferred
    • Experience with API integrations and external system connectivity
    • Proven ability to lead development teams
    • Exposure to Marketing Cloud is a plus


    Salesforce Administrator

    England, London

    • £50,000 to £70,000 GBP
    • System Administrators Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.



    In this exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability.



    Key Responsibilities
    • Platform Administration: Manage all aspects of user and license management - including new user setup/deactivation, roles, profiles, permissions, and public groups.
    • Declarative Development: Create and manage solutions using Flow, App Builder, validation rules, and page layouts.
    • Backlog Management: Own and maintain the product backlog, writing clear user stories and acceptance criteria. Prioritise in collaboration with the CRM Tech Lead.
    • Release Support: Assist in the release process using our DevOps toolset (e.g., Copado) and carry out QA testing.
    • Stakeholder Collaboration: Work across departments to gather and document requirements.
    • Process Improvement: Identify opportunities for improvements and system enhancements aligned with the roadmap.
    • User Support: Provide 1st and 2nd-line support, escalate issues as necessary.
    • Data Management: Perform data uploads, deduplication, and cleansing. Support report/dashboard creation.
    • Training & Adoption: Develop training materials and documentation to promote adoption and best practices.




    What You Will Bring
    • Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance.
    • Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable.
    • Strong understanding of Salesforce governance (data management, security, release best practices).
    • Experience managing a product backlog and using tools like JIRA, including sprint planning.
    • Background in operational support and release management.
    • Comfortable working with cross-functional teams including IT, business, and third-party partners.
    • Strong stakeholder engagement and communication skills.
    • Familiarity with Agile/Scrum frameworks.
    • Experience supporting change initiatives, training, and documentation.
    • Ability to explain complex solutions to non-technical stakeholders.

    PIM product owner

    England, London, City of London

    • $500 to $550 USD
    • Other Positions Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Job Title: Salesforce Consultant
    Location: "Remote"
    Employment Type: Contract
    Salary: £500 per day
    Start Date: 26th of August

    Mason Frank International has partnered with a leading company in the real estate industry that is currently undertaking a significant Salesforce implementation project, focusing on Sales Cloud and Service Cloud.

    We are seeking an experienced Salesforce Consultant to play a critical role in the design, configuration, and successful delivery of this key phase of the project.

    Role Responsibilities:
    • Collaborate with internal stakeholders and technical teams to understand business needs and translate them into Salesforce solutions.
    • Design and implement scalable solutions using Sales Cloud and Service Cloud.
    • Configure Salesforce features such as workflows, process builder, flows, validation rules, and approval processes.
    • Participate in workshops, requirement gathering sessions, and provide expert advice on Salesforce capabilities.
    • Deliver documentation and end-user training as required.
    • Ensure best practices are followed across the platform.


    Job Requirements:
    • Proven experience as a Salesforce Consultant, with hands-on project delivery.
    • Strong knowledge of Sales Cloud and Service Cloud.
    • Experience in designing end-to-end Salesforce solutions tailored to business requirements.
    • Solid understanding of Salesforce configuration, customization, and integration tools (e.g., APIs, middleware, AppExchange solutions).
    • Ability to work independently and manage client expectations effectively.
    • Excellent communication and stakeholder management skills.
    • Real estate or property industry experience is advantageous but not required.

    Salesforce Programme Manager

    England, London

    • £700 to £700 GBP
    • Project Managers Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Location: Remote
    Client Industry: Retail
    Contract Type / Contract
    Start Date: 01/09/2025

    Role Overview



    We're seeking an experienced Salesforce Programme Manager to lead a critical transformation programme for a major retail client, migrating from Salesforce CPQ to Revenue Cloud Advanced (RCA). The client is already leveraging Sales and Service Cloud, and this programme will complete their move to a fully integrated revenue platform.

    Key Responsibilities



    • Own and manage the end-to-end CPQ to RCA transformation


    • Define programme roadmap, scope, milestones, and risks


    • Lead cross-functional teams and third-party vendors (Salesforce, SIs, etc.)


    • Ensure seamless integration with existing Sales & Service Cloud setup


    • Oversee governance, solution design, testing, and change management


    • Align executive stakeholders across Sales, Finance, Ops, and IT


    • Drive adoption and ensure business readiness across all impacted teams

    Required Skills & Experience



    • Proven experience leading Salesforce transformation programmes, ideally CPQ or Revenue Cloud


    • Strong understanding of Quote-to-Cash processes, with deep Salesforce ecosystem knowledge


    • Familiarity with Sales and Service Cloud and how RCA integrates with them


    • Excellent stakeholder and vendor management skills


    • Salesforce certifications (e.g. CPQ Specialist, Revenue Cloud Consultant) a strong plus


    • Retail or high-volume B2C experience preferred

    Salesforce Business analyst

    England, London

    • £500 to £550 GBP
    • Business Analysts Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Job Title: Salesforce Business Analyst (Contract)
    Location: Hybrid (Remote with occasional on-site meetings, London)
    Contract Duration: 8 Months
    Industry: Retail
    Day Rate: 500 - 550 (Outside IR35)


    About the Role
    I am working with a leading retail brand currently embarking on a major digital transformation programme. As part of this initiative, they are implementing Sales Cloud, Service Cloud, and Commerce Cloud.

    They are looking for an experienced Salesforce Business Analyst to join the team on an 8-month contract to act as the Lead BA across the Salesforce workstreams. This is a critical role bridging the gap between stakeholders, technical teams, and project management to ensure successful delivery of the platform.


    Key Responsibilities


    • Act as the Lead Business Analyst across Salesforce implementation projects


    • Serve as the primary liaison between the Salesforce delivery teams and Project Manager


    • Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud


    • Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria


    • Translate business needs into clear, actionable requirements for developers and solution architects


    • Support UAT planning, execution, and feedback cycles


    • Ensure alignment between business goals and technical solutions throughout the implementation lifecycle


    • Work closely with cross-functional teams including developers, architects, testers, and third-party vendors


    • Report progress and escalate issues to the Project Manager in a timely manner



    Required Skills & Experience


    • Strong knowledge of Sales Cloud and Service Cloud


    • Familiarity or previous exposure to Salesforce Commerce Cloud is a nice to have, but not essential


    • Experience working in retail or B2C environments preferred


    • Excellent stakeholder management and communication skills


    • Experience working in Agile and hybrid delivery environments


    • Ability to work independently and drive outcomes in a fast-paced setting


    • Comfortable acting as the bridge between business teams and technical delivery

    new

    Salesforce Marketing & Data Cloud Lead

    England, London

    • £80,000 to £100,000 GBP
    • Marketing Automation Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Job Title: Salesforce Marketing & Data Cloud Lead

    Location: Central London (Hybrid - 2-3 days onsite)

    Salary: £80,000- £90,000 (potentially a little higher for the right skillset) + 15% Bonus + Benefits

    Industry: Global Brand | Salesforce Greenfield Implementation



    About the Company

    Join a globally recognised brand embarking on one of the largest Salesforce greenfield implementations in the UK. With a major investment in the Salesforce ecosystem - including Marketing Cloud, Data Cloud, Agentforce, Sales, Service,S Slack, Sustainability Cloud and Experience Cloud - this is a rare opportunity to shape the future of digital engagement for millions of customers across global markets.

    This is a high-impact, strategic role that will put you at the forefront of marketing innovation and data transformation, working alongside top-tier talent in a collaborative, forward-thinking environment.



    The Role

    As the Salesforce Marketing & Data Cloud Lead, you will take ownership of the end-to-end architecture, design, and delivery of Salesforce Marketing Cloud, Data Cloud & Agentforce across the global Salesforce estate.

    You will play a key role in ensuring customer data is unified, actionable, and powering personalised multi-channel journeys. You'll work closely with internal stakeholders, global marketing teams, technical architects, and SI partners to drive best-in-class customer engagement and data-driven marketing strategies.



    Key Responsibilities
    • Lead the design and delivery of Salesforce Marketing Cloud, Agentforce and Data Cloud solutions within a complex greenfield implementation.
    • Define scalable customer data strategies and ensure effective integration with Data Cloud (formerly Genie/CDP).
    • Collaborate with technical architects, developers, and marketing stakeholders to design and implement personalised customer journeys across email, SMS, push, and other channels.
    • Oversee segmentation, audience management, consent management, and real-time decisioning via Data Cloud.
    • Act as the subject matter expert for Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Studio, Advertising Studio, and Interaction Studio (Personalisation).
    • Ensure data compliance and governance are embedded into marketing practices, in line with GDPR and other global regulations.
    • Liaise with global teams to drive adoption and rollout of new marketing capabilities across multiple markets.
    • Evaluate and onboard new Salesforce innovations as part of the roadmap.
    • Manage vendor and partner relationships to ensure high-quality implementation delivery.




    Skills & Experience

    Required:
    • Proven experience leading large-scale Salesforce Marketing Cloud implementations.
    • Strong hands-on knowledge of Salesforce Data Cloud (CDP), including data ingestion, modelling, and activation.
    • Solid understanding of customer data architecture, data privacy, and consent management.
    • Experience with multi-channel journey orchestration and campaign execution.
    • Strong stakeholder management and communication skills in a global, cross-functional environment.
    • Ability to translate marketing goals into scalable technical solutions.
    • Experience working in agile delivery teams or a hybrid agile/waterfall model


    .

    Nice to Have:
    • Salesforce certifications (e.g., Marketing Cloud Consultant, Data Cloud Consultant, Admin, or Architect-level certifications).
    • Experience within a global B2C brand, retail, or consumer-facing digital business.
    • Familiarity with other Salesforce clouds (Sales, Service, Experience, or Commerce Cloud).




    What's on Offer
    • Competitive salary up to £90,000 + annual bonus
    • Excellent benefits including private healthcare, pension, and generous holiday allowance
    • Hybrid working model - central London office with flexible home working
    • Greenfield Salesforce programme with long-term investment and executive buy-in
    • Be part of a global digital transformation that impacts millions of customers
    • Collaborative, inclusive, and forward-thinking team culture


    Salesforce Technical Lead/Architect

    England, London

    • £90,000 to £120,000 GBP
    • Architects Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    JOB PURPOSE

    Salary: 90,000-120,000 + Benefits

    3 days per week in the London Office

    Looking for a seasoned CRM Tech Lead to oversee and manage the sophisticated Salesforce platform, with a focus on Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

    As the CRM Tech Lead, you will be the primary technical authority responsible for the analysis, architecture, design, implementation, and ongoing support of scalable Force.com solutions, collaborating closely with our external partner network. You will take ownership of the technical solution and process design-including scenario planning, flow mapping, and customer journey development-alongside prototyping, configuration, testing, training, and defining end-user support protocols.

    In this role, you will work hand-in-hand with the MarTech, Digital Products, Data, and Integrations Leads within the Technology Delivery team, as well as business stakeholders, to define innovative technology roadmaps that enable the organisation to meet its strategic goals.

    The ideal candidate combines strong technical expertise with excellent communication skills, bridging the gap between technical teams and business stakeholders effectively.


    KEY RESPONSIBILITIES


    • Lead Salesforce Strategy Execution: Drive the implementation of the Salesforce strategy aligned with business goals.


    • Stay Current with Salesforce Innovations: Keep up to date with Salesforce advancements to guide strategic enhancements.


    • Manage External Partners: Oversee and coordinate third-party contractors, including administrators and developers, as needed.


    • Mentor and Develop Team Members: Provide guidance and support to foster team growth and professional development.


    • Resource Planning: Collaborate with program managers to allocate resources effectively, balancing workload and priorities.


    • Lead Solution Design & Architecture: Direct the design and architecture of Salesforce solutions across multiple clouds (Sales, Service, Commerce, Agentforce).


    • Ensure Best Practices Compliance: Ensure solutions are scalable, secure, and aligned with industry standards.


    • Serve as Primary Salesforce Liaison: Act as the main contact for Salesforce initiatives and own the overall technical architecture.


    • Collaborate with Stakeholders: Engage with stakeholders to gather requirements and translate them into effective technology solutions.


    • Own Process and Solution Design: Lead scenario planning, flow mapping, customer journey design, prototyping, configuration, testing, training, and support procedures.


    • Drive Change Management: Facilitate successful adoption of Salesforce solutions across the organization.


    • Enforce Governance and Policies: Establish and maintain governance around Salesforce usage and data management.


    • Monitor Performance: Track system performance and user adoption, making improvements where necessary.


    • Manage Vendor Relationships: Coordinate with vendors, Salesforce reps, and managed service providers.


    • Maintain Documentation: Keep comprehensive records of system designs, processes, and protocols.



    PERSON SPECIFICATION


    • Innovative: Proactively generates new ideas and challenges existing methods.


    • Adaptable: Adjusts working style to meet the needs of diverse business areas.


    • Collaborative: Builds strong relationships and works effectively within teams.


    • Results-Focused: Delivers high-quality outcomes and takes ownership of responsibilities.


    • Effective Communicator: Excels in both written and verbal communication.


    • Detail-Oriented: Maintains high accuracy and thoroughness.


    • Organized & Proactive: Self-driven with strong organizational skills.


    • Analytical: Solves complex problems through critical thinking.


    • Resilient: Demonstrates persistence in overcoming challenges.


    • Personable: Builds rapport across the organization with a positive demeanor.


    • Flexible: Willing to support tasks outside of regular duties as needed.


    • Multitasker: Capable of managing multiple priorities independently.



    SKILLS AND EXPERIENCE

    Essential:


    • Extensive Salesforce experience across multiple clouds, including Sales Cloud, Service Cloud, and Commerce Cloud (B2C).


    • Solid knowledge of DevOps best practices and CI/CD automation, with hands-on experience using Copado for Salesforce release management.


    • Proven expertise in solution architecture and system integration.


    • Proficiency in Salesforce development, including Apex, Visualforce, triggers, batch processes, APIs, and web services.


    • Familiarity with coding standards, deployment workflows, integration, and security best practices.


    • Strong command of Salesforce declarative tools like Workflow, Flows, Process Builder, and App Builder.


    • Deep understanding of the Salesforce ecosystem and associated toolsets.


    • Excellent problem-solving and troubleshooting capabilities.


    • Strong customer-facing skills.

    Salesforce Solution Architect - (Loyalty Cloud Focus)

    England, London

    • £100,000 to £120,000 GBP
    • Architects Role
    • Skills: Salesforce Loyalty Cloud
    • Seniority: Senior

    Job description



    Salesforce Solution Architect - (Loyalty Cloud Focus)

    Base salary range: £100,000-£120,000

    Hybrid | London Office

    Are you a visionary Salesforce Solution Architect ready to design enterprise-grade solutions that unlock real business value? Join a dynamic consultancy working on cutting-edge Salesforce implementations across Loyalty Cloud, Sales, Service, and Experience Clouds.

    As a Salesforce Solution Architect, you'll be the bridge between complex business requirements and elegant technical solutions. You'll:
    • Translate business and technical needs into scalable Salesforce capabilities.
    • Model processes, architecture, and data structures to support strategic initiatives.
    • Develop robust, enterprise-grade architecture that maximizes Salesforce platform value.
    • Align business strategy with technological direction.
    • Guide and mentor teams, enforce architectural standards, and support delivery excellence.


    Skills & Experience
    • Proven experience as a Salesforce Solution Architect, including recent Loyalty Cloud implementations.
    • Deep knowledge of Salesforce product suite and cross-cloud integrations.
    • Strong stakeholder management and consulting skills.
    • Ability to lead workshops (Discovery, Solution Design, Delivery).
    • Comfortable advising on governance, change management, and strategic adoption.
    • Salesforce Certified Application Architect and/or System Architect preferred.


    Benefits
    • 25 days paid annual leave + bank holidays
    • Private healthcare for you and your family (pre-existing conditions included)
    • Life assurance, dental insurance, income protection, critical illness cover
    • Pension scheme
    • Retail discounts and wellness reimbursements
    • Access to learning platforms and career development
    • Inclusive culture with active CSR and diversity initiatives