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For Permanent and Contract in London

    Salesforce Delivery Manager

    England, London

    • Up to £85,000 GBP
    • Project Managers Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    We are looking for a Delivery Manager who will
    • Act as a hands-on coach, guiding teams toward consistent success across client management, project management, solution design, and delivery best practice.
    • Ensure teams follow company standards, policies, and procedures to deliver high-quality work.
    • Maintain delivery goals for on-time, on-budget, and to-spec outputs across the entire project portfolio.
    • Manage project budgets and have authority over hiring decisions, performance management, and disciplinary actions.
    • Own the client relationship, serving as the primary escalation point for both the delivery team and client stakeholders.
    • Partner with the Resource Manager to ensure appropriate capacity planning and staffing.
    • Support Sales with scoping, effort estimation, and solution shaping during the pre-sales process.
    • Identify, nurture, and build additional opportunities through strong client relationships.
    • Collaborate with Account Management to expand and cultivate revenue opportunities


    What we're looking for
    • 3+ years Salesforce consulting experience, including requirements scoping, solution design, and project estimation.
    • Experience in resource management, including staffing, utilisation, and capacity planning.
    • Strong background in project management and/or the sale of professional services projects.
    • Knowledge of implementation project management methodologies (e.g., Agile, Waterfall, hybrid
    • approaches).
    • Experience with budget creation, management, and revision.
    • Strong process mindset, ability to document, analyse, and recommend process improvements.
    • An outgoing, engaging communicator who can build strong relationships at all levels of an organisation.


    Benefits
    • Remote & flexible working
    • 25 days annual leave + Public Holidays
    • Volunteer Days
    • Off-site Event
    • Private Health Insurance
    • Pension
    • Employee Assistance Programme
    • Social Events

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    Senior Marketing Technology Functional Consultant

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Marketing Automation Role
    • Skills: Marketing Automation, Marketing Technology, HubSpot, Pardot, Marketo
    • Seniority: Senior

    Job description





    Senior Marketing Technology Functional Consultant



    This organisation is a growing digital consultancy specialising in helping clients optimise and modernise their marketing technology capabilities. They partner with medium-large enterprises to design, implement, and evolve complex MarTech ecosystems that drive measurable customer impact.



    In this role, you'll lead client-facing discovery, shape solution designs, and oversee end‑to‑end delivery across key MarTech platforms. You'll work closely with senior stakeholders to understand business needs, translate them into scalable technical solutions, and guide clients through successful adoption of new processes and technologies.



    Key Skills & Experience:
    • Strong hands-on expertise with major Marketing Automation or CRM platforms (HubSpot, Marketo, Salesforce, etc.)
    • Proven experience delivering MarTech solutions from discovery through to deployment
    • Strong client-facing communication, with the ability to simplify complex technical concepts
    • Solid project planning, risk management, and delivery governance skills
    • Background in consultancy, agency, or digital transformation environments




    The consultancy primarily delivers transformation programmes, including system implementations, complex migrations, integrations, and broader MarTech modernisation projects.



    To apply or find out more, please reach out to a.adesanya1@masonfrank.com.




    CRM Manager

    England, London

    • £40,000 to £55,000 GBP
    • Marketing Automation Role
    • Seniority: Mid-level

    Job description



    CRM Manager (Salesforce Marketing Cloud) - London - Hybrid


    Sector: Purpose‑Driven Organisation with a Strong Mission


    About the Organisation

    We are a long‑established, values‑led organisation with a strong mission and a meaningful social purpose. Our group operates several well‑known consumer brands and is entering a new phase of growth, with increasing demand for highly personalised, data‑driven engagement. As we expand, we are investing heavily in CRM, automation, and customer experience to better serve the people who rely on us.

    About the Role

    We're looking for an experienced CRM Manager specialising in Salesforce Marketing Cloud to join our growing marketing and customer experience function.

    In this role, you'll be the in‑house expert responsible for planning, building, optimising, and reporting on all CRM and marketing automation activity. You'll work across multiple brands and collaborate closely with Marketing, Enquiries, and Operations to deliver seamless journeys, personalised campaigns, and measurable performance improvements.

    This is a hands‑on role suited to someone who blends technical CRM expertise with strategic thinking and data‑driven decision‑making.

    Key Responsibilities

    Platform Ownership & CRM Execution
    • Take full responsibility for how the organisation uses Salesforce Marketing Cloud across its brand portfolio, ensuring the platform is configured, maintained, and continually improved. Construct multi‑step communication flows-across email, SMS, and app‑based channels-using Marketing Cloud's automation and journey‑building tools. Experiment with variations in content, timing, and targeting to refine performance over time.


    Audience Structure & Data Stewardship
    • Shape how customer data is organised by defining segmentation rules, audience groupings, and contact structures to support personalised outreach. Oversee data hygiene processes, ensure compliance with data‑privacy standards, and maintain correct handling of permissions and opt‑outs. Investigate and remedy inconsistencies in data feeds or connections between systems (e.g., tracking systems, websites, CRM).


    Insight, Reporting & Measurement
    • Produce and maintain dashboards showing engagement, conversion patterns, retention metrics, and other CRM‑led performance indicators. Translate CRM activity into insights that help commercial and marketing teams make informed decisions. Review ongoing campaign trends and propose continual improvements.


    Candidate Requirements

    Experience & Technical Background
    • A minimum of 3 years working directly with Salesforce Marketing Cloud, with hands‑on ownership of builds and campaigns. Practical familiarity with core Marketing Cloud modules such as automation features, messaging tools, advertising connections, and analytics interfaces. Experience connecting Marketing Cloud to other digital systems (for example: CRMs, content platforms, call‑tracking tools, or similar environments).


    Data Knowledge & Compliance
    • Strong understanding of how to manage customer data responsibly, including segmentation logic, consent handling, and GDPR‑aligned processes. Comfortable reviewing, cleaning, and validating datasets using spreadsheet tools or analytics platforms.


    Communication & Collaboration
    • Able to explain technical CRM setups to colleagues without technical backgrounds. Confident working across multiple teams to gather requirements, clarify workflows, and support operational delivery.


    If you would like to know more, feel free to reach out via the contact information below:


    Email:
    a.adesanya1@masonfrank.com

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    Salesforce Functional Lead

    England, London

    • £80,000 to £90,000 GBP
    • Consultants Role
    • Seniority: Senior

    Job description



    Job Title: Salesforce Functional Lead
    Salary: £80,000 - £90,000
    Location: London, Leeds, Manchester, or Newcastle (Hybrid - 3 days per week in office)

    Overview
    We are working with a growing consultancy that specialises in delivering high-quality Salesforce solutions to a diverse client base across the UK. With offices in London, Leeds, Manchester, and Newcastle, they are looking to appoint an experienced Salesforce Functional Lead to play a key role in shaping solution design, driving delivery excellence, and supporting the growth of their Salesforce practice.

    This is an exciting opportunity for an experienced Salesforce professional who enjoys working closely with stakeholders, leading project teams, and translating complex business challenges into effective Salesforce solutions.

    Key Responsibilities


    • Lead the design and delivery of Salesforce solutions in alignment with client expectations and project scope


    • Collaborate with senior stakeholders and end users to analyse business needs and translate them into effective Salesforce solutions


    • Facilitate workshops, gather requirements, and produce clear functional documentation


    • Guide and mentor project teams, ensuring adherence to Salesforce best practices and architectural standards


    • Work closely with technical teams to ensure successful implementation and delivery


    • Contribute to continuous improvement initiatives across delivery processes, frameworks, and methodologies


    • Support client engagement activities, building strong and lasting relationships


    Key Requirements


    • Strong experience working within the Salesforce ecosystem in a functional or consultancy-led role


    • Proven experience leading Salesforce implementations or transformation programmes


    • Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences


    • Strong requirements gathering and solution design capabilities


    • Experience facilitating workshops and translating business requirements into functional specifications


    • Understanding of Salesforce best practices, platform capabilities, and delivery frameworks


    • Experience working within a consulting or client-facing environment is highly desirable


    What's on Offer


    • Salary between £80,000 - £90,000


    • Hybrid working model (3 days per week in your chosen office: London, Leeds, Manchester, or Newcastle)


    • Opportunity to work on high-impact Salesforce transformation programmes


    • Collaborative and supportive consultancy environment with strong career progression opportunities






    If you are interested in this role, please send all enquires to
    j.mist1@masonfrank.com