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For Permanent and Contract in London

    Salesforce Administrator

    England, London

    • £50,000 to £70,000 GBP
    • System Administrators Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.



    In this exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability.



    Key Responsibilities
    • Platform Administration: Manage all aspects of user and license management - including new user setup/deactivation, roles, profiles, permissions, and public groups.
    • Declarative Development: Create and manage solutions using Flow, App Builder, validation rules, and page layouts.
    • Backlog Management: Own and maintain the product backlog, writing clear user stories and acceptance criteria. Prioritise in collaboration with the CRM Tech Lead.
    • Release Support: Assist in the release process using our DevOps toolset (e.g., Copado) and carry out QA testing.
    • Stakeholder Collaboration: Work across departments to gather and document requirements.
    • Process Improvement: Identify opportunities for improvements and system enhancements aligned with the roadmap.
    • User Support: Provide 1st and 2nd-line support, escalate issues as necessary.
    • Data Management: Perform data uploads, deduplication, and cleansing. Support report/dashboard creation.
    • Training & Adoption: Develop training materials and documentation to promote adoption and best practices.




    What You Will Bring
    • Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance.
    • Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable.
    • Strong understanding of Salesforce governance (data management, security, release best practices).
    • Experience managing a product backlog and using tools like JIRA, including sprint planning.
    • Background in operational support and release management.
    • Comfortable working with cross-functional teams including IT, business, and third-party partners.
    • Strong stakeholder engagement and communication skills.
    • Familiarity with Agile/Scrum frameworks.
    • Experience supporting change initiatives, training, and documentation.
    • Ability to explain complex solutions to non-technical stakeholders.

    Salesforce Developer - £500/Day (Outside IR35) - Home Based

    England, London, City of London

    • £400 to £500 GBP
    • Developers Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Salesforce Developer - £500/Day (Outside IR35) - Home Based

    A fast-growing SaaS company is embarking on a brand-new Salesforce implementation and requires a Salesforce Developer to lead the technical delivery of this exciting transformation. This is a fantastic opportunity to work in a dynamic, product-driven environment and gain exposure to a wide range of Salesforce Clouds and tools across the ecosystem.

    As a Salesforce Developer, you'll play a key role in designing and building custom solutions using Apex, Visualforce, and Lightning Web Components. You'll be hands-on with Salesforce Lightning, developing intuitive user interfaces and reusable components. A major part of your role will also involve leading complex integrations between Salesforce and various third-party platforms.

    Key Skills & Experience:
    • Proven hands-on experience with Salesforce (Classic and Lightning)
    • Strong understanding of Salesforce APIs and integration patterns
    • Experience working across multiple Salesforce Clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud)
    • Proficiency in Apex, Visualforce, and Lightning Web Components
    • Solid background in system integrations and third-party technologies
    • Ability to customise and configure Salesforce to meet business needs

    Salesforce Technical Lead/Architect

    England, London

    • £90,000 to £120,000 GBP
    • Architects Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    JOB PURPOSE

    Salary: 90,000-120,000 + Benefits

    3 days per week in the London Office

    Looking for a seasoned CRM Tech Lead to oversee and manage the sophisticated Salesforce platform, with a focus on Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

    As the CRM Tech Lead, you will be the primary technical authority responsible for the analysis, architecture, design, implementation, and ongoing support of scalable Force.com solutions, collaborating closely with our external partner network. You will take ownership of the technical solution and process design-including scenario planning, flow mapping, and customer journey development-alongside prototyping, configuration, testing, training, and defining end-user support protocols.

    In this role, you will work hand-in-hand with the MarTech, Digital Products, Data, and Integrations Leads within the Technology Delivery team, as well as business stakeholders, to define innovative technology roadmaps that enable the organisation to meet its strategic goals.

    The ideal candidate combines strong technical expertise with excellent communication skills, bridging the gap between technical teams and business stakeholders effectively.


    KEY RESPONSIBILITIES


    • Lead Salesforce Strategy Execution: Drive the implementation of the Salesforce strategy aligned with business goals.


    • Stay Current with Salesforce Innovations: Keep up to date with Salesforce advancements to guide strategic enhancements.


    • Manage External Partners: Oversee and coordinate third-party contractors, including administrators and developers, as needed.


    • Mentor and Develop Team Members: Provide guidance and support to foster team growth and professional development.


    • Resource Planning: Collaborate with program managers to allocate resources effectively, balancing workload and priorities.


    • Lead Solution Design & Architecture: Direct the design and architecture of Salesforce solutions across multiple clouds (Sales, Service, Commerce, Agentforce).


    • Ensure Best Practices Compliance: Ensure solutions are scalable, secure, and aligned with industry standards.


    • Serve as Primary Salesforce Liaison: Act as the main contact for Salesforce initiatives and own the overall technical architecture.


    • Collaborate with Stakeholders: Engage with stakeholders to gather requirements and translate them into effective technology solutions.


    • Own Process and Solution Design: Lead scenario planning, flow mapping, customer journey design, prototyping, configuration, testing, training, and support procedures.


    • Drive Change Management: Facilitate successful adoption of Salesforce solutions across the organization.


    • Enforce Governance and Policies: Establish and maintain governance around Salesforce usage and data management.


    • Monitor Performance: Track system performance and user adoption, making improvements where necessary.


    • Manage Vendor Relationships: Coordinate with vendors, Salesforce reps, and managed service providers.


    • Maintain Documentation: Keep comprehensive records of system designs, processes, and protocols.


    PERSON SPECIFICATION


    • Innovative: Proactively generates new ideas and challenges existing methods.


    • Adaptable: Adjusts working style to meet the needs of diverse business areas.


    • Collaborative: Builds strong relationships and works effectively within teams.


    • Results-Focused: Delivers high-quality outcomes and takes ownership of responsibilities.


    • Effective Communicator: Excels in both written and verbal communication.


    • Detail-Oriented: Maintains high accuracy and thoroughness.


    • Organized & Proactive: Self-driven with strong organizational skills.


    • Analytical: Solves complex problems through critical thinking.


    • Resilient: Demonstrates persistence in overcoming challenges.


    • Personable: Builds rapport across the organization with a positive demeanor.


    • Flexible: Willing to support tasks outside of regular duties as needed.


    • Multitasker: Capable of managing multiple priorities independently.


    SKILLS AND EXPERIENCE

    Essential:


    • Extensive Salesforce experience across multiple clouds, including Sales Cloud, Service Cloud, and Commerce Cloud (B2C).


    • Solid knowledge of DevOps best practices and CI/CD automation, with hands-on experience using Copado for Salesforce release management.


    • Proven expertise in solution architecture and system integration.


    • Proficiency in Salesforce development, including Apex, Visualforce, triggers, batch processes, APIs, and web services.


    • Familiarity with coding standards, deployment workflows, integration, and security best practices.


    • Strong command of Salesforce declarative tools like Workflow, Flows, Process Builder, and App Builder.


    • Deep understanding of the Salesforce ecosystem and associated toolsets.


    • Excellent problem-solving and troubleshooting capabilities.


    • Strong customer-facing skills.

    Salesforce Solution Architect - (Loyalty Cloud Focus)

    England, London

    • £100,000 to £120,000 GBP
    • Architects Role
    • Skills: Salesforce Loyalty Cloud
    • Seniority: Senior

    Job description



    Salesforce Solution Architect - (Loyalty Cloud Focus)

    Base salary range: £100,000-£120,000

    Hybrid | London Office

    Are you a visionary Salesforce Solution Architect ready to design enterprise-grade solutions that unlock real business value? Join a dynamic consultancy working on cutting-edge Salesforce implementations across Loyalty Cloud, Sales, Service, and Experience Clouds.

    As a Salesforce Solution Architect, you'll be the bridge between complex business requirements and elegant technical solutions. You'll:
    • Translate business and technical needs into scalable Salesforce capabilities.
    • Model processes, architecture, and data structures to support strategic initiatives.
    • Develop robust, enterprise-grade architecture that maximizes Salesforce platform value.
    • Align business strategy with technological direction.
    • Guide and mentor teams, enforce architectural standards, and support delivery excellence.


    Skills & Experience
    • Proven experience as a Salesforce Solution Architect, including recent Loyalty Cloud implementations.
    • Deep knowledge of Salesforce product suite and cross-cloud integrations.
    • Strong stakeholder management and consulting skills.
    • Ability to lead workshops (Discovery, Solution Design, Delivery).
    • Comfortable advising on governance, change management, and strategic adoption.
    • Salesforce Certified Application Architect and/or System Architect preferred.


    Benefits
    • 25 days paid annual leave + bank holidays
    • Private healthcare for you and your family (pre-existing conditions included)
    • Life assurance, dental insurance, income protection, critical illness cover
    • Pension scheme
    • Retail discounts and wellness reimbursements
    • Access to learning platforms and career development
    • Inclusive culture with active CSR and diversity initiatives


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    Salesforce Administrator (SaaS Business)

    England, London

    • £60,000 to £75,000 GBP
    • System Administrators Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description

    Salesforce Administrator



    Location: London (Hybrid - 3 days per week in office)
    Salary: £60,000 - £75,000 + Benefits
    Team: Revenue Operations / GTM


    About Us



    Mason Frank have partnered with a high-growth SaaS business transforming the way organisations operate and scale. Our GTM and Revenue Operations team is at the core of driving efficiency, insight, and automation across our commercial functions. As we continue to grow, we're looking for an experienced Salesforce Administrator to take ownership of our Salesforce environment and help us evolve our systems to match our ambitious goals.


    The Role



    As a Salesforce Administrator, you'll be the go-to expert for all things Salesforce - designing, implementing, and optimising solutions that empower our Sales, Marketing, and Customer Success teams. You'll work closely with cross-functional stakeholders to ensure our platform supports our GTM strategy and drives operational excellence.

    This role sits within our Revenue Operations team and requires a balance of technical expertise, business acumen, and proactive problem-solving.


    Key Responsibilities



    • Own and manage the Salesforce platform (Sales Cloud & Service Cloud), ensuring optimal performance, scalability, and data integrity.


    • Oversee Salesforce security model & system configuration including Profiles, Permission Sets, Role Hierarchies, and User Access Policies.


    • Diagnose and resolve technical issues within Salesforce swiftly and effectively.


    • Design and build scalable applications and automations, including


    • Complex Record-Triggered Flows, Screen Flows, Custom Settings, and Validation Rules


    • Partner with GTM stakeholders to gather requirements and translate them into technical solutions that drive business impact.


    • Lead end-to-end delivery of Salesforce projects - from architecture and design through to implementation and adoption.


    • Champion Salesforce best practices and continuously improve system efficiency, automation, and user experience.


    About You



    • 3-4 years of hands-on experience as a Salesforce Administrator or Developer in a commercial (Sales & Service Cloud) environment.


    • Proven experience architecting and building successful Salesforce applications.


    • Strong understanding of the Salesforce security model and configuration management.


    • Demonstrable experience leading large-scale Salesforce projects end-to-end.


    • Excellent requirements gathering, problem-solving, and stakeholder communication skills.


    • Passionate about leveraging new Salesforce capabilities to improve processes and performance.


    • Salesforce Administrator and/or Advanced Administrator certification desirable.


    Why Join Us



    • Competitive salary (£60,000 - £75,000) plus comprehensive benefits


    • Flexible hybrid working (3 days in our London office)


    • Opportunity to make a tangible impact in a fast-scaling SaaS business


    • Collaborative, innovative environment with a strong focus on personal growth


    If you are interested in this role, please send all enquires to     j.mist1@masonfrank.com

    Salesforce System Manager (Non Profit)

    England, London

    • £45,000 to £50,000 GBP
    • System Administrators Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Mason Frank are currently partnered exclusively with a Global charity who are beginning their new Salesforce implementation. They are looking to bring in a SME to work alongside their Salesforce Partner.



    This role offers the perfect opportunity to remain hands on whilst managing a implementation & System!



    Salesforce Systems Manager £55-60K - 2 Days a week in Central London



    Role & Responsibilties

    - Maintain and build new Salesforce system alongside SF Partner

    -Support onboarding & Training of Salesforce Users

    -Act as internal & external SME for Salesforce

    -Manage data quality & assurance

    -Manage third party software such as Form Assembly



    Skills & Qualifications

    - Hands on Salesforce Admin experience working hands on with configuration & flows

    -Salesforce Certified (Nice to have)

    -Non profit industry experience ( Grant management nice to have)

    -Data management experience



    If this role sounds of interest please do reach out to discuss in more detail:

    H.Crane@masonfrank.com

    Salesforce Consultant- Nonprofit Cloud

    England, London

    • £55,000 to £65,000 GBP
    • Consultants Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Role: Salesforce Functional Consultant (Nonprofit Cloud)

    Mason Frank are proud to partner with a leading Salesforce partner specializing in delivering innovative salesforce solutions to nonprofit organizations.

    Key responsibilities:
    • Collaborate with nonprofit clients to understand their business needs and objectives.
    • Design and implement Salesforce Nonprofit Cloud solutions to meet client requirements.
    • Conduct workshops and training sessions for clients to ensure successful adoption of Salesforce.
    • Provide ongoing support and maintenance for Salesforce implementations.
    • Work closely with technical teams to ensure seamless integration with other systems.
    • Stay up-to-date with Salesforce releases and best practices to provide innovative solutions.
    • Assist in the development of project plans, timelines, and deliverables.


    Experience required:
    • Salesforce Consultant certifications (Sales, Service OR Experience Cloud)
    • Proven experience as a Salesforce Functional Consultant ideally gained in a consulting environment.
    • Prior experience with Salesforce Non profit cloud highly desirable
    • Excellent communication and interpersonal skills.

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    Email Marketing Manager - 3-Month Contract

    England, London, City of London

    • £145 to £175 GBP
    • Marketing Automation Role
    • Skills: Marketo
    • Seniority: Mid-level

    Job description



    Email Marketing Manager - 3 Month Contract

    London, England or Remote

    We're hiring an Email Marketing Manager to lead our clients' email marketing efforts. You'll execute and optimise campaigns, use your Marketo expertise, and collaborate across teams to deliver measurable impact on engagement and growth. You will bring deep knowledge of email marketing and nurture best practices, staying ahead of evolving tactics that drives clicks. As a Marketo expert, you will also support broader marketing operations while ensuring every campaign is technically sound and performance-focused.

    What You Bring
    • Proven experience managing and optimising email campaigns (B2B or SaaS experience is a plus).
    • Expertise in Marketo Engage and marketing automation.
    • Strong understanding of email marketing, testing, and nurture best practices.
    • Analytical mindset with a focus on results.
    • Excellent communication, organisational, and collaboration skills.


    If this role isn't quite the right fit, but you're a Marketing Automation professional seeking your next contract opportunity, I'd still be keen to connect. Feel free to reach out to me at     j.young@masonfrank.com.

    Marketing Automation Specialist

    England, London

    • £35,000 to £45,000 GBP
    • Marketing Automation Role
    • Skills: Pardot, Marketing Automation, MQLs, SQLs, Lead Nurture
    • Seniority: Mid-level

    Job description



    Marketing Automation Specialist



    As a Marketing Automation Specialist, you will be heavily involved in setting up automated email campaigns. A main part of the role would be to work with a Marketing Director to build out complex B2B automated campaigns through Pardot. The key focus of this role is to take ownership of campaigns that are sent out to select regions in both a strategic and a hands-on capacity.



    Key Skills
    • Knowledge of Marketing Automation in a professional setting with a B2B Marketing Automation system (Pardot, Hubspot, Marketo)
    • Experience building up digital assets (landing pages, forms and emails)
    • Experience with hands-on execution of Marketing Automation campaigns




    The company itself are a large well known organisation in their industry. They're very heavily invested in their Salesforce technology stack and are even one of Salesforce biggest customers within the UK and their industry sector.



    If you find that this role is something that you would like to know more about please get in touch by either applying with an up to date version of your CV or feel free to reach out via the contact information below.



    - Email - a.adesanya1@masonfrank.com

    - Telephone - 020 3148 4636

    Digital Marketing Performance & Insights Lead

    England, London, City of London

    • £40,000 to £55,000 GBP
    • Marketing Automation Role
    • Skills: Marketing Automation - Pardot
    • Seniority: Mid-level

    Job description



    Digital Marketing Performance & Insights Lead - Hybrid - London



    Summary

    The organisation that I am working with is a leading provider of consulting services. They're keen on introducing an analytically minded and detail orientated expert to support their digital marketing team. A big part of this role would be to report on ROI on marketing campaigns across channels as well as leveraging data from their website.



    The day to day:

    A key part of this role would be to collect and consolidate data from web analytics, Pardot marketing automation, and Salesforce CRM to form extensive performance data sets. The day to day would also include ROI reporting for marketing campaign KPIs etc. Focusing on metrics that reflect impact such as lead gen, conversion rates, revenue attribution, and cost per customer acquisition.



    Key Skills:
    • Previous experience in a data analytics-focused role, with an emphasis on digital marketing analytics.
    • Experience with Salesforce Analytics, Google Analytics, and other analytics tools such as PowerBI or Tableau is advantageous but not essential.
    • Exceptional data analysis skills, with the ability to translate complex data into actionable insights.
    • Strong communication skills, able to present data and insights in a clear, concise manner.




    If you would like to find out more about this job, please feel free to reach out via the contact information below:



    +44 20 3148 4636

    a.adesanya1@masonfrank.com

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