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Lead Non-Profit Salesforce Consultant | Remote | $140,000
USA, Arizona
Negotiable
Consultants Role
Seniority: Mid-level
Job description
Salary: $140,000 base
Technology: Salesforce.com
SCOPING:
Lead client-facing discovery sessions focusing on technical communication, strategy, and data architecture.
Serve as the primary engineer for complex projects, determining the technical approach.
Develop, update, and manage comprehensive backlogs with clearly defined requirements for up to 5 clients concurrently, collaborating with teammates. Accountable for work quality and teammate support.
Collaborate with Project Managers to facilitate communication between clients and internal project teams, ensuring alignment on issues/features being worked on.
Provide thought leadership on client support requests and address underlying root causes.
Map complex business processes, design Salesforce architecture, and create automation to support them.
Break down ambiguous client problems for easy understanding by clients and junior teammates.
Analyze and mitigate risk.
BUILDING:
Build high-quality features and fixes in Salesforce for clients, ensuring timely delivery and long-term viability.
Lead teammates in configuring Salesforce to meet and exceed client needs.
Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.
Manage data, including migration, mapping, cleanup, and manipulation, in collaboration with teammates.
Troubleshoot and resolve complex issues in client instances.
Provide deep technical knowledge and configuration expertise in Nonprofit Cloud, NPSP, and commonly used tools.
Enhance system and data quality through effective design, maintenance, and security.
TRAINING:
Train client staff on Salesforce features both in person and virtually.
Design comprehensive testing and training plans for clients and teammates.
Oversee system rollouts for client success and comprehensive user adoption.
Coach and mentor junior teammates.
Define and refine technical best practices.
Guide teammates in adopting new technologies and navigating Salesforce releases.
Fuel personal and professional development through continuous learning about software, the nonprofit field, and personal growth. Resources provided for advancement.
Experience:
5+ years of experience in specializing in Salesforce for Nonprofit organizations.
2+ years in a Salesforce Consultant capacity
2+ years of experience in a managerial position.
Possession of Salesforce Admin certification and Nonprofit Cloud certification (additional Salesforce certifications are advantageous).
Capability and enthusiasm for occasional travel to client offices or team meetings (typically 1-2 times annually).
Salesforce Developer experience is beneficial, but not mandatory. While coding is not the primary focus, proficiency in Apex + Javascript is appreciated when required.
Scrum certifications (Certified Scrum Master or Certified Product Owner) are advantageous but not obligatory.
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