Senior Salesforce Administrator / Business Analyst
Location: Randstad, Netherlands
Type: Full-time, Permanent
About the Company
A well-established international organization is looking for an experienced Salesforce professional to take ownership of its CRM environment and lead ongoing improvement projects. The business operates across multiple regions, uses Salesforce as a central system for operations and stakeholder management, and is investing heavily in digital transformation and data-driven processes.
You'll work closely with internal teams across departments to ensure Salesforce is efficient, scalable, and aligned with business goals.
The Role
This is a senior, hands-on position combining Salesforce administration, business analysis, and system improvement. You'll be responsible for maintaining the platform, managing integrations, supporting users, and turning business requirements into well-designed Salesforce solutions.
Key Responsibilities
Salesforce Management & Optimization
Own day-to-day Salesforce administration, configuration, and support
Create and manage flows, validation rules, approval processes, and page layouts
Ensure data integrity through regular audits, deduplication, and quality checks
Manage user access, roles, and permissions
Prepare reports and dashboards to support operational and strategic decisions
Business Analysis & Process Design
Gather requirements from stakeholders across departments
Map business processes and translate them into Salesforce solutions
Identify areas for system improvement and automation
Communicate technical ideas clearly to non-technical users
Integration & System Development
Oversee integrations between Salesforce and other internal platforms
Work with third-party vendors or developers on enhancements and new features
Evaluate and implement suitable AppExchange solutions
Governance & Continuous Improvement
Maintain best practices for configuration, testing, and release management
Keep up to date with new Salesforce releases and recommend relevant updates
Document processes and ensure consistent user adoption
What You'll Need
5+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, or similar)
Strong configuration skills using Flows, Process Builder, and advanced admin tools
Experience gathering business requirements and translating them into Salesforce solutions
Solid understanding of data models, permissions, and platform architecture
Exposure to integrations and API-based tools
Excellent communication skills and stakeholder management experience
Salesforce certifications (Admin / Advanced Admin / App Builder) are an advantage
Nice to Have
Experience with global or multi-department organizations
Familiarity with project management or agile methodologies
Ability to work independently across time zones and functions
What's on Offer
Hybrid, flexible working setup
International, collaborative environment
Chance to take real ownership of the Salesforce platform
Competitive compensation upto €75000/year including holiday pay and professional development opportunities.
Interested to learn more, apply and lets discuss further!
