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Job Description

As a Salesforce Administrator, you will play a critical role in the implementation, customization, and maintenance of this organisation's Salesforce platform. You will collaborate with various teams within the organization to identify business requirements, design efficient processes, and drive user adoption.

Role & Responsibilities

• Working on an advanced Salesforce Org utilising tools such as Sales Cloud & Communities, all on Lightning
• Collaborate with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions.
• User training, support and configuration (Objects, Flows, Validation Rules)
• Stay up-to-date with Salesforce releases, new features, and best practices to optimize platform performance and user experience.

Skills & Qualifications

• Experience in a Salesforce Administrator position
• Experience with Sales or Service Cloud
• Proficiency in Salesforce configuration, including custom objects, workflows, validation rules, and security settings.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Salesforce Certified Administrator

Benefits

• Pension
• Private Medical Insurance
• Self development training budget

Salesforce Administrator - Hybrid - End User

Mason Frank are partnered with one of the largest users of Salesforce in the UK who are a global leader in their respected field.

- Sales Cloud & Service Cloud experience
- Strong configuration experience
- 3/4 days a week to their office in Sheffield

📧s.oconnor@masonfrank.com
☎ +442073370824

• Serve as primary System Administrator for the Salesforce.com environment
• Collaborate with IT to manage Salesforce.com data feeds and integrations
• Handle all basic administrative functions including user account maintenance, reports user management, profiles, roles, permissions and dashboards
• Responsible for the development and maintenance of workflows, assignment rules, queues, licenses, release management, troubleshooting, capacity & storage, and general systems maintenance and other routine tasks.
• Able to support end-to-end configuration and change management of the system within the current IT Change Management process, as & when improvements are implemented
• Work independently with members of the user community to define and document development requirements
• Co-ordinate the evaluation, scope and completion of new development requests
• Maintain the Salesforce deployment - troubleshooting and fixing problems as they are logged
• Assist in training of new users, and grow the Salesforce.com skill set across the organisation

Skills & Qualifications

• EXperienced in Sales Cloud and Service Cloud.
• Experience of working with Flows & Report Building
• Salesforce Admin ADM201
• Able to demonstrate Strong understanding of Salesforce best practices and functionality
• Knowledge of project management practices and tools

If you are able to work freely within Europe and would like to discuss this and other exciting Salesforce.com opportunities in more detail then please send your CV to Stephen O'Connor at s.oconnor@masonfrank.com

Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialise within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout Europe. We have a wide and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.

We are looking for an experienced Business Analyst with Salesforce Service Cloud to join our clients IT team, as they go through an exciting period of growth and acquisitions.

The successful applicant will be offered a competitive salary, in addition to various benefits and hybrid working. This role will require three or four days per week working in their Sheffield office.


Role & Responsibilities

• Working within a team Salesforce Administrators managing a Service Cloud platform with 500+ licences
• Gathering requirements from Stakeholders around their needs with the Salesforce platform, documenting and helping to improve business processes and efficiency in Salesforce and other areas
• Delivery of complex business change requests and projects
• Aside from Salesforce, working on other areas such as website efficiency's and web-based applications

Skills & Qualifications

• Exposure to Salesforce Service Cloud
• Experience working in an Agile environment
• Excellent soft skills- you will need to be comfortable working with senior stakeholders
• Any experience working with Testers or knowledge of Salesforce UAT Testing highly desirable
• Wider IT knowledge around security, applications or infrastructure
• Salesforce Certified Administrator/Business Analyst desirable

Benefits

• Hybrid working 1/2 days remote work per week
• Pension
• Company share scheme