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Lead Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Lead Salesforce Administrator / Business Systems Analyst to take ownership of a growing Salesforce environment and drive both strategic and hands-on platform optimization. This role sits at the intersection of business analysis, system design, and user experience, with a strong emphasis on improving usability, scalability, and overall platform performance.

This individual will act as a key partner to business stakeholders, leading initiatives that enhance system functionality, streamline processes, and deliver a seamless, intuitive user experience.

Key Responsibilities


Partner with stakeholders to gather, analyze, and translate business requirements into scalable Salesforce solutions
Own end-to-end system optimization efforts, including workflow automation, process improvement, and operational enhancements
Serve as the primary liaison between business teams and technical resources, ensuring alignment on priorities and delivery
Oversee and coordinate User Acceptance Testing (UAT), including test planning, execution, and stakeholder validation
Collaborate with engineering and integration teams to support enhancements in a connected systems environment, ensuring data integrity and system efficiency
Drive ongoing platform enhancements through structured backlog management, prioritization, and delivery tracking
Facilitate regular stakeholder engagement, providing updates, gathering feedback, and aligning initiatives with broader business objectives
Provide guidance and mentorship to junior team members and contribute to best practices across the Salesforce function

Required Experience & Technical Skills

Proven experience leading Salesforce Administration efforts within a complex, evolving environment
Strong expertise in Salesforce Lightning Experience with a focus on UI/UX optimization
Hands-on experience with declarative tools including Flow, validation rules, and automation frameworks
Working knowledge of programmatic capabilities such as Apex, Visualforce, or Lightning Web Components is a plus
Experience supporting integrations and working within API-driven architectures
Strong reporting and analytics experience, with exposure to BI tools preferred

Ideal Candidate Profile

Hybrid skill set combining business analysis, system design, and hands-on Salesforce administration
Demonstrated ability to lead discovery sessions and manage cross-functional stakeholder relationships
Strong communication skills with the ability to translate business needs into technical solutions and vice versa
Proven track record of driving platform adoption, process improvement, and user experience enhancements
Experience operating in a lead or senior capacity, with the ability to influence direction and mentor others

This is an opportunity to take a leadership role in shaping the direction of a Salesforce platform, driving meaningful improvements in both system capability and user experience.

Enterprise Business Systems Lead - Salesforce

Overview
We are seeking an Enterprise Business Systems Lead to drive business performance, operational excellence, and digital transformation through the strategic use of Salesforce and enterprise technology. This role serves as the business owner and functional leader of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and key integrations across the enterprise.

Acting as the primary bridge between business and technology, this individual will partner with cross-functional leadership to optimize processes, improve data quality, increase user adoption, and deliver scalable solutions that support growth. This is a highly visible role requiring both deep Salesforce expertise and strong business acumen, particularly within complex manufacturing environments.

Key Responsibilities

• Serve as the functional leader and business owner of the Salesforce ecosystem, aligning technology with enterprise strategy
• Partner cross-functionally with Sales, Customer Service, Finance, Operations, Engineering, and other teams to drive process optimization
• Translate business requirements into scalable Salesforce solutions, emphasizing configuration over customization
• Lead the integration and optimization of Salesforce with ERP systems and other enterprise platforms
• Own and manage the Salesforce roadmap, prioritizing initiatives based on business value and strategic impact
• Coordinate with IT and external partners to ensure successful delivery, testing, and deployment of enhancements
• Establish and enforce data governance, reporting standards, and system integrity to improve decision-making
• Drive user adoption through training, enablement, and change management initiatives
• Continuously evaluate platform capabilities and emerging technologies to enhance performance and scalability
• Support a connected, enterprise-wide systems environment that enables efficient, data-driven operations

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)
• 12+ years of experience in enterprise systems, business process improvement, or related disciplines
• 10+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Revenue Cloud/CPQ)
• Proven experience supporting complex, multi-site manufacturing environments
• Demonstrated success leading or supporting large-scale CRM and enterprise transformation initiatives
• Strong ability to engage executive stakeholders and translate business objectives into technology solutions
• Deep understanding of cross-functional business processes (Sales, Service, Finance, Operations, Manufacturing)

Preferred Experience

• Experience with enterprise integration tools (e.g., MuleSoft) or similar platforms
• Exposure to ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IFS, or Infor
• Background in manufacturing, industrial, or engineer-to-order / configure-to-order environments
• Salesforce certifications (Administrator, CPQ, Revenue Cloud, Service Cloud, etc.)
• Strong communication, presentation, and stakeholder management skills
• Excellent analytical, organizational, and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced, cross-functional environment

Work Environment

• Hybrid work model (onsite + remote flexibility)
• Travel required (approximately 10-50% depending on business needs)

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Professional development and growth opportunities

This is a high-impact leadership role for someone who thrives at the intersection of business and technology and is passionate about driving transformation through enterprise systems.

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Salesforce Business Analyst

Overview
We are hiring a Salesforce Business Analyst to play a key role in delivering high-impact CRM solutions within a fast-paced, technology-driven environment. This individual will act as a critical link between business stakeholders and technical teams, ensuring that Salesforce capabilities are effectively leveraged to drive efficiency, improve processes, and support business growth.

This position is ideal for someone who combines strong analytical thinking with hands-on Salesforce experience and thrives in a collaborative, Agile delivery model.

Key Responsibilities

Requirements & Stakeholder Engagement

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and working sessions
• Translate business needs into clear, actionable user stories, functional requirements, and acceptance criteria
• Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout delivery
• Support Agile processes including backlog refinement, sprint planning, and prioritization

Process Optimization

• Evaluate current-state processes to identify inefficiencies, risks, and improvement opportunities
• Design scalable future-state workflows leveraging Salesforce best practices
• Recommend process enhancements to improve productivity, data quality, and user experience

Solution Alignment & Delivery Support

• Partner with technical leadership to ensure solutions align with business objectives and platform capabilities
• Develop detailed functional documentation to guide configuration and development
• Support end-to-end solution delivery, including validation, testing alignment, and stakeholder sign-off

Core Deliverables

• Business and functional requirements documentation
• User stories and acceptance criteria
• Process maps and workflow diagrams (current and future state)
• Supporting documentation for system enhancements and releases

Qualifications

• 2+ years of experience as a Business Analyst working with Salesforce
• Solid understanding of Salesforce platform capabilities, data models, and declarative features
• Experience supporting Sales Cloud, Service Cloud, or similar CRM solutions
• Strong ability to translate between business needs and technical requirements
• Experience working within Agile frameworks (e.g., Scrum, Kanban) and tools such as Jira
• Excellent communication, documentation, and stakeholder management skills

Preferred

• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Experience working in distributed or cross-functional team environments

Work Environment

• Fully remote with flexibility to support a distributed team
• Preference for candidates aligned with U.S. time zones

This is an opportunity to join a collaborative team focused on delivering scalable CRM solutions, where you will have direct impact on business processes, system adoption, and overall platform success.

Business Product Owner - Salesforce

Overview
We are seeking a Business Product Owner to lead the strategy, prioritization, and value realization of a Salesforce CRM platform. This role serves as the primary business owner of CRM, responsible for ensuring the platform drives measurable outcomes across revenue enablement, operational efficiency, and user adoption.

You will act as the key decision-maker for prioritization and trade-offs, partnering closely with business stakeholders and technical teams to align CRM capabilities with strategic objectives and deliver tangible business impact.

Key Responsibilities

• Own CRM business outcomes, with accountability for value realization and measurable impact
• Define and execute a CRM product roadmap aligned to strategic business priorities
• Establish KPIs and success metrics; continuously monitor performance to guide decisions
• Manage and prioritize the product backlog based on ROI, business value, and alignment
• Make day-to-day prioritization and trade-off decisions across enhancements and initiatives
• Partner with delivery teams to support sprint planning, releases, and execution readiness
• Lead governance and prioritization forums to ensure transparency and consistency
• Act as the primary liaison between business stakeholders and technical teams
• Collaborate across business units and regions to align needs and drive cross-functional outcomes
• Identify opportunities to improve processes, increase efficiency, and maximize CRM ROI
• Ensure CRM supports end-to-end business processes across integrated systems (ERP, data, marketing tools)
• Evaluate cross-platform dependencies and impacts when making roadmap decisions
• Support a scalable, globally aligned CRM ecosystem with strong data integrity
• Partner with enablement teams to drive adoption, communication, and successful rollouts

Qualifications

• Bachelor's degree in Business, Technology, or related field
• 7+ years of experience in CRM, product ownership, or business operations
• Hands-on experience with Salesforce CRM
• Proven ability to manage backlogs and prioritize work tied to business outcomes
• Strong stakeholder management across both business and technical teams
• Experience working in cross-functional and global environments

Preferred Experience

• Experience in a product-led or business-driven governance model
• Familiarity with Agile methodologies and product delivery cycles
• Exposure to CRM integrations (ERP, data platforms, marketing automation)
• Background supporting sales, service, or customer experience teams
• Strong analytical and performance management capabilities

Work Environment

• Hybrid schedule: 3 days onsite, 2 days remote

Compensation & Benefits

• Base salary range: $102,900 - $137,637 (dependent on experience and location)
• Performance-based bonus eligibility
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Disability coverage (short- and long-term)
  • Health savings options
  • Tuition reimbursement and professional development support
  • Onsite amenities and wellness offerings

This is an opportunity to take true ownership of a high-impact CRM product, influence strategy, and drive measurable business results in a collaborative, cross-functional environment.