Enterprise Business Systems Lead - Salesforce

Overview
We are seeking an Enterprise Business Systems Lead to drive business performance, operational excellence, and digital transformation through the strategic use of Salesforce and enterprise technology. This role serves as the business owner and functional leader of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and key integrations across the enterprise.

Acting as the primary bridge between business and technology, this individual will partner with cross-functional leadership to optimize processes, improve data quality, increase user adoption, and deliver scalable solutions that support growth. This is a highly visible role requiring both deep Salesforce expertise and strong business acumen, particularly within complex manufacturing environments.

Key Responsibilities

• Serve as the functional leader and business owner of the Salesforce ecosystem, aligning technology with enterprise strategy
• Partner cross-functionally with Sales, Customer Service, Finance, Operations, Engineering, and other teams to drive process optimization
• Translate business requirements into scalable Salesforce solutions, emphasizing configuration over customization
• Lead the integration and optimization of Salesforce with ERP systems and other enterprise platforms
• Own and manage the Salesforce roadmap, prioritizing initiatives based on business value and strategic impact
• Coordinate with IT and external partners to ensure successful delivery, testing, and deployment of enhancements
• Establish and enforce data governance, reporting standards, and system integrity to improve decision-making
• Drive user adoption through training, enablement, and change management initiatives
• Continuously evaluate platform capabilities and emerging technologies to enhance performance and scalability
• Support a connected, enterprise-wide systems environment that enables efficient, data-driven operations

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)
• 12+ years of experience in enterprise systems, business process improvement, or related disciplines
• 10+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Revenue Cloud/CPQ)
• Proven experience supporting complex, multi-site manufacturing environments
• Demonstrated success leading or supporting large-scale CRM and enterprise transformation initiatives
• Strong ability to engage executive stakeholders and translate business objectives into technology solutions
• Deep understanding of cross-functional business processes (Sales, Service, Finance, Operations, Manufacturing)

Preferred Experience

• Experience with enterprise integration tools (e.g., MuleSoft) or similar platforms
• Exposure to ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IFS, or Infor
• Background in manufacturing, industrial, or engineer-to-order / configure-to-order environments
• Salesforce certifications (Administrator, CPQ, Revenue Cloud, Service Cloud, etc.)
• Strong communication, presentation, and stakeholder management skills
• Excellent analytical, organizational, and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced, cross-functional environment

Work Environment

• Hybrid work model (onsite + remote flexibility)
• Travel required (approximately 10-50% depending on business needs)

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Professional development and growth opportunities

This is a high-impact leadership role for someone who thrives at the intersection of business and technology and is passionate about driving transformation through enterprise systems.

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Salesforce Business Analyst

Overview
We are hiring a Salesforce Business Analyst to play a key role in delivering high-impact CRM solutions within a fast-paced, technology-driven environment. This individual will act as a critical link between business stakeholders and technical teams, ensuring that Salesforce capabilities are effectively leveraged to drive efficiency, improve processes, and support business growth.

This position is ideal for someone who combines strong analytical thinking with hands-on Salesforce experience and thrives in a collaborative, Agile delivery model.

Key Responsibilities

Requirements & Stakeholder Engagement

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and working sessions
• Translate business needs into clear, actionable user stories, functional requirements, and acceptance criteria
• Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout delivery
• Support Agile processes including backlog refinement, sprint planning, and prioritization

Process Optimization

• Evaluate current-state processes to identify inefficiencies, risks, and improvement opportunities
• Design scalable future-state workflows leveraging Salesforce best practices
• Recommend process enhancements to improve productivity, data quality, and user experience

Solution Alignment & Delivery Support

• Partner with technical leadership to ensure solutions align with business objectives and platform capabilities
• Develop detailed functional documentation to guide configuration and development
• Support end-to-end solution delivery, including validation, testing alignment, and stakeholder sign-off

Core Deliverables

• Business and functional requirements documentation
• User stories and acceptance criteria
• Process maps and workflow diagrams (current and future state)
• Supporting documentation for system enhancements and releases

Qualifications

• 2+ years of experience as a Business Analyst working with Salesforce
• Solid understanding of Salesforce platform capabilities, data models, and declarative features
• Experience supporting Sales Cloud, Service Cloud, or similar CRM solutions
• Strong ability to translate between business needs and technical requirements
• Experience working within Agile frameworks (e.g., Scrum, Kanban) and tools such as Jira
• Excellent communication, documentation, and stakeholder management skills

Preferred

• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Experience working in distributed or cross-functional team environments

Work Environment

• Fully remote with flexibility to support a distributed team
• Preference for candidates aligned with U.S. time zones

This is an opportunity to join a collaborative team focused on delivering scalable CRM solutions, where you will have direct impact on business processes, system adoption, and overall platform success.

Business Product Owner - Salesforce

Overview
We are seeking a Business Product Owner to lead the strategy, prioritization, and value realization of a Salesforce CRM platform. This role serves as the primary business owner of CRM, responsible for ensuring the platform drives measurable outcomes across revenue enablement, operational efficiency, and user adoption.

You will act as the key decision-maker for prioritization and trade-offs, partnering closely with business stakeholders and technical teams to align CRM capabilities with strategic objectives and deliver tangible business impact.

Key Responsibilities

• Own CRM business outcomes, with accountability for value realization and measurable impact
• Define and execute a CRM product roadmap aligned to strategic business priorities
• Establish KPIs and success metrics; continuously monitor performance to guide decisions
• Manage and prioritize the product backlog based on ROI, business value, and alignment
• Make day-to-day prioritization and trade-off decisions across enhancements and initiatives
• Partner with delivery teams to support sprint planning, releases, and execution readiness
• Lead governance and prioritization forums to ensure transparency and consistency
• Act as the primary liaison between business stakeholders and technical teams
• Collaborate across business units and regions to align needs and drive cross-functional outcomes
• Identify opportunities to improve processes, increase efficiency, and maximize CRM ROI
• Ensure CRM supports end-to-end business processes across integrated systems (ERP, data, marketing tools)
• Evaluate cross-platform dependencies and impacts when making roadmap decisions
• Support a scalable, globally aligned CRM ecosystem with strong data integrity
• Partner with enablement teams to drive adoption, communication, and successful rollouts

Qualifications

• Bachelor's degree in Business, Technology, or related field
• 7+ years of experience in CRM, product ownership, or business operations
• Hands-on experience with Salesforce CRM
• Proven ability to manage backlogs and prioritize work tied to business outcomes
• Strong stakeholder management across both business and technical teams
• Experience working in cross-functional and global environments

Preferred Experience

• Experience in a product-led or business-driven governance model
• Familiarity with Agile methodologies and product delivery cycles
• Exposure to CRM integrations (ERP, data platforms, marketing automation)
• Background supporting sales, service, or customer experience teams
• Strong analytical and performance management capabilities

Work Environment

• Hybrid schedule: 3 days onsite, 2 days remote

Compensation & Benefits

• Base salary range: $102,900 - $137,637 (dependent on experience and location)
• Performance-based bonus eligibility
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Disability coverage (short- and long-term)
  • Health savings options
  • Tuition reimbursement and professional development support
  • Onsite amenities and wellness offerings

This is an opportunity to take true ownership of a high-impact CRM product, influence strategy, and drive measurable business results in a collaborative, cross-functional environment.

Senior Salesforce Consultant

Location: UK Remote
Salary: £55,000 - £80,000

Mason Frank is proud to be working with an innovative Salesforce consultancy that specialises in delivering transformational solutions.

We are seeking an experienced Senior Solutions Consultant to join a growing Delivery team, leading Salesforce projects from discovery through to implementation. This is an excellent opportunity for a consultant who combines strong Salesforce expertise with exceptional stakeholder management and solution design skills.

The Role

As a Senior Solutions Consultant, you will lead projects of varying size and complexity, working closely with Technical Leads, Developers, UX specialists and Project Managers to deliver high-quality Salesforce solutions that create meaningful impact for customers.

You will act as the primary consultant on engagements, guiding clients through discovery, solution design, configuration, deployment and user adoption while ensuring solutions align with both business objectives and technical best practice.

Key Responsibilities

Discovery & Solution Design

• Lead customer workshops and discovery sessions
• Gather and define business requirements
• Produce solution documentation including process flows, ERDs, solution blueprints and estimates
• Present scalable solution options aligned to client budgets and strategic objectives
• Write user stories and acceptance criteria
• Lead solution playback sessions with stakeholders
• Drive best-practice Salesforce design principles

Solution Delivery

• Lead delivery teams through implementation projects
• Configure Salesforce using native platform functionality
• Install and configure internal accelerators and third-party applications
• Manage data migration and data mapping activities
• Support deployments from Sandbox to Production environments
• Collaborate closely with development teams on custom functionality

Project Leadership

• Ensure delivery follows established frameworks and QA processes
• Manage scope, timelines and delivery expectations
• Maintain accurate project documentation and Jira updates
• Conduct testing and quality assurance activities
• Mentor and support junior consultants and wider delivery teams

Training & Knowledge Sharing

• Deliver client demonstrations and user training
• Create training materials and system documentation
• Support implementation handovers to support teams
• Contribute to internal knowledge-sharing initiatives and retrospectives

Skills & Experience

Essential

• Strong Salesforce consulting and solution design experience
• Proven experience leading workshops and stakeholder engagement sessions
• Excellent requirements gathering and business analysis skills
• Hands-on Salesforce configuration expertise
• Experience managing complex Salesforce implementations
• Strong communication and presentation skills
• Ability to translate business requirements into scalable technical solutions
• Experience mentoring or coaching colleagues

Desirable

• Salesforce certifications
• Experience with third-party Salesforce applications and integrations
• Knowledge of data migration and deployment processes

What We're Looking For

The successful candidate will be:

• A trusted advisor who builds strong client relationships
• Commercially aware and solution-focused
• A confident communicator and workshop facilitator
• Detail-oriented with a passion for delivering quality outcomes
• Collaborative and committed to supporting team success

Career Development

This role offers excellent progression opportunities, including:

• Pathway to Lead Consultant level
• Involvement in pre-sales and solution demonstrations
• Contribution to thought leadership and industry content
• Participation in technical communities of practice
• Opportunities to lead strategic initiatives and mentor colleagues

Salary & Benefits

• £55,000 - £80,000 depending on experience
• Ongoing Salesforce certification support
• Professional development opportunities
• Collaborative and values-driven culture
• Opportunity to work on impactful projects within the nonprofit sector

Interested in learning more? Apply today or contact r.dunne@masonfrank.com for a confidential discussion.

Senior Salesforce Developer

Location: London (Hybrid Working)
Salary: £75,000 - £85,000 + 20% Bonus
Employment Type: Full-time, Permanent

Dynamic and growing property business based in London, focused on delivering innovative real estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth.

The Role

Seeking an experienced Senior Salesforce Developer to take a leading role in the design, development, and optimisation of our Salesforce ecosystem. You will work closely with stakeholders across the business to deliver scalable solutions, improve system performance, and support strategic initiatives.

This is a hybrid role, offering a balance between remote working and time in the London office.

Key Responsibilities

• Lead the design and development of Salesforce solutions across Sales Cloud and Service Cloud
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Develop custom solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Manage integrations with third-party systems and APIs
• Ensure best practices in coding, testing, and deployment (CI/CD pipelines)
• Mentor junior developers and provide technical leadership within the team
• Maintain system security, data integrity, and performance optimisation
• Support ongoing enhancements and troubleshooting of the Salesforce platform

Key Skills & Experience

• Extensive experience as a Salesforce Developer, with a strong understanding of the platform
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Strong knowledge of Salesforce architecture and best practices
• Experience working in Agile environments
• Salesforce certifications (e.g. Platform Developer I/II) highly desirable
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

What's On Offer

• Competitive salary (£75,000 - £85,000)
• 20% performance-based bonus
• Hybrid working model
• Opportunity to work on high-impact digital transformation projects
• Career progression in a growing organisation
• Collaborative and supportive working environment

Eligibility

Applicants must have full right to work in the UK. Sponsorship is not available for this role.

Salesforce Technical Consultant- Mid Market Salesforce Partner

London- hybrid

Base salary range £60k to £80k + Bonus

Mason Frank International has partnered exclusively with a premier, high-growth business and technology transformation consultancy to find a versatile Salesforce Technical Consultant. Our client is renowned for delivering high-impact enterprise solutions that combine deep technical capability with genuine business acumen to solve complex client problems.

This is a unique opportunity where you will seamlessly bridge the gap between technical depth and strategic client delivery. You will take meaningful ownership of client engagements-running discovery and requirements workshops with senior stakeholders one day, and getting hands-on with platform configuration, integrations, or front-end Lightning development the next. Operating with a high degree of autonomy, you will design scalable multi-cloud solutions, manage end-to-end delivery, and mentor junior members of an expert technical team.

Role responsibilities

• Architect scalable multi-cloud solutions (Sales, Service, Experience Clouds). Make well-reasoned platform decisions, balancing declarative (Flows) and programmatic approaches for optimal performance.
• Design and build integrations using REST/SOAP APIs and middleware (MuleSoft/Jitterbit). Utilise front-end skills (HTML, CSS, JavaScript) to deliver seamless Lightning user experiences.
• Lead scoping, discovery, and design workshops. Frame complex business problems clearly and present technical solutions confidently to C-suite stakeholders.
• Lead data mapping, requirements analysis, and end-to-end migration activities.
• Own delivery streams on major enterprise programmes or manage full end-to-end delivery on smaller engagements, keeping an eye on budget, technical risks, and quality assurance.
• Mentor colleagues, contribute to internal knowledge sharing (architectural patterns and best practices), and support pre-sales activity by scoping new opportunities and delivering compelling technical demos.

Experience required:

Proven experience operating in a Technical Consulting role gained in a Salesforce Consulting environment.

• Solid understanding of Apex, Visualforce, and LWC sufficient to guide technical work, quality-assure code, and contribute hands-on where needed. Good working knowledge of SOQL/SQL.
• Extensive experience with advanced declarative configuration, enterprise Flow design, and complex permission architectures.
• Proven background in managing data migrations and governing API/middleware integrations.
• Experience spanning across the following ecosystem pillars:
• HTML, CSS, JavaScript, able to build and review high-quality Lightning front-end experiences.
• REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy.
• Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts.
• Experience Cloud: Partner/self-service portals and digital experience strategy.
• DevOps: Familiarity with CI/CD pipelines, Git, and sandbox governance.

Certifications & Qualifications

• A Degree in Computer Science, Engineering, or a related discipline is preferred.
• Salesforce Administrator certification is essential (Advanced Admin preferred).
• At least one Consultant certification (Sales, Service, or Experience Cloud).
• Platform Developer I or II is highly desirable.

Lead Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Lead Salesforce Administrator / Business Systems Analyst to take ownership of a growing Salesforce environment and drive both strategic and hands-on platform optimization. This role sits at the intersection of business analysis, system design, and user experience, with a strong emphasis on improving usability, scalability, and overall platform performance.

This individual will act as a key partner to business stakeholders, leading initiatives that enhance system functionality, streamline processes, and deliver a seamless, intuitive user experience.

Key Responsibilities


Partner with stakeholders to gather, analyze, and translate business requirements into scalable Salesforce solutions
Own end-to-end system optimization efforts, including workflow automation, process improvement, and operational enhancements
Serve as the primary liaison between business teams and technical resources, ensuring alignment on priorities and delivery
Oversee and coordinate User Acceptance Testing (UAT), including test planning, execution, and stakeholder validation
Collaborate with engineering and integration teams to support enhancements in a connected systems environment, ensuring data integrity and system efficiency
Drive ongoing platform enhancements through structured backlog management, prioritization, and delivery tracking
Facilitate regular stakeholder engagement, providing updates, gathering feedback, and aligning initiatives with broader business objectives
Provide guidance and mentorship to junior team members and contribute to best practices across the Salesforce function

Required Experience & Technical Skills

Proven experience leading Salesforce Administration efforts within a complex, evolving environment
Strong expertise in Salesforce Lightning Experience with a focus on UI/UX optimization
Hands-on experience with declarative tools including Flow, validation rules, and automation frameworks
Working knowledge of programmatic capabilities such as Apex, Visualforce, or Lightning Web Components is a plus
Experience supporting integrations and working within API-driven architectures
Strong reporting and analytics experience, with exposure to BI tools preferred

Ideal Candidate Profile

Hybrid skill set combining business analysis, system design, and hands-on Salesforce administration
Demonstrated ability to lead discovery sessions and manage cross-functional stakeholder relationships
Strong communication skills with the ability to translate business needs into technical solutions and vice versa
Proven track record of driving platform adoption, process improvement, and user experience enhancements
Experience operating in a lead or senior capacity, with the ability to influence direction and mentor others

This is an opportunity to take a leadership role in shaping the direction of a Salesforce platform, driving meaningful improvements in both system capability and user experience.

Salesforce Account Executive

£80,000-£100,000 OTE + Benefits
Hybrid Working - Minimum 3 Days Per Week in the Office

We're partnering with a growing Salesforce consultancy that is looking to add an experienced Account Executive to its commercial team.

This is an exciting opportunity for a sales professional who enjoys both developing existing client relationships and winning new business. You'll play a key role in driving revenue growth, working closely with senior stakeholders, and helping expand the company's presence across the Salesforce ecosystem.

The Role

• Identify, develop, and close new business opportunities
• Manage and grow existing customer relationships
• Build and maintain a healthy sales pipeline
• Lead the full sales cycle from prospecting through to close
• Engage with senior decision-makers across a range of organisations
• Collaborate with internal teams to deliver successful customer outcomes
• Represent the business at meetings, events, and networking opportunities

What We're Looking For

• Proven experience as a Salesforce Account Executive within a Salesforce Partner or Consultancy
• Strong track record of winning new business and achieving sales targets
• Experience managing and developing customer accounts
• A confident, proactive, and commercially minded approach
• Someone who enjoys being client-facing and building relationships
• Stable career history, with previous positions typically held for 2+ years
• Excellent communication, presentation, and stakeholder management skills

Desirable

• Existing network within the Salesforce ecosystem
• Experience selling Salesforce consulting, implementation, or managed services

What's On Offer

• £80,000-£100,000 OTE
• Opportunity to join a growing and ambitious business
• Clear progression opportunities
• Exposure to senior leadership and strategic decision-making
• Collaborative and supportive culture
• Hybrid working environment with a minimum of 3 days per week in the office, with an expectation of being present and engaged with the wider team

If you're a driven Salesforce sales professional with a passion for winning new business and building long-term client relationships, we'd love to hear from you.

Salesforce Solution Architect
Zürich

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Unser Kunde mit Sitz in Zürich sucht derzeit eine:n Salesforce Solution Architect zur Erweiterung des Salesforce-Teams.

Deine Rolle

• Du entwickelst skalierbare, sichere und Cloud übergreifende Systemarchitekturen auf der Salesforce-Plattform
• Du bringst dich aktiv in Ausschreibungen, Kundentermine und Angebotsprozesse ein und zeigst, wie Technologie echten Mehrwert liefert.
• Du übersetzt fachliche Anforderungen in verständliche, umsetzbare technische Konzepte.
• Du begleitest Projekte ganzheitlich - von der Konzeption bis zur Umsetzung - als technische Leitung und Ansprechpartner:in für Kund:innen, Fachbereiche und Entwicklungsteams.
• Du denkst Datenmodelle, Integrationen, Sicherheits- und Deploymentstrategien von Beginn an mit.

Dein Profil

• Mehrjährige Projekterfahrung auf der Salesforce-Plattform, idealerweise mit mehreren Clouds (Sales, Service, Marketing, Experience, Data Cloud, Nonprofit)
• Fundierte Erfahrung in der Konzeption technischer Lösungen sowie deren verständlicher Darstellung - intern wie extern.
• Erfahrung im Pre-Sales-Umfeld, z. B. bei der Erstellung von Lösungskonzepten, Angeboten und Workshops.
• Kenntnisse in Datenarchitektur, Systemintegration (z. B. mit ERP-Systemen, Middleware oder Data Lakes) sowie technischer Skalierung.
• Fliessende Deutschkenntnisse sowie sichere Englischkenntnisse - in Kommunikation, Dokumentation und Präsentation

Hinweis: Wir freuen uns über Bewerbungen von Schweizer oder EU-Bürger:innen sowie von Personen mit gültiger Schweizer Arbeitsbewilligung.

Wenn du an dieser Position interessiert bist und mehr erfahren möchtest, melde dich gerne bei mir.

We are seeking a Technical Architect with expertise in Salesforce Data Cloud, Sales Cloud, and Service Cloud to enhance our client's platform architecture and support system initiatives. This role focuses on aligning technology solutions with business goals, driving innovation, and ensuring seamless integration across applications. The environment promotes flexibility and allows for collaboration among teams while maintaining a clear focus on delivering high-quality results.

* Strong experience with Salesforce Data Cloud, Sales Cloud, and Service Cloud
* Expertise in designing and implementing cloud-based solutions
* Proficiency in data modelling and integration best practices
* Ability to translate business requirements into effective technical solutions
* Experience working within agile development methodologies

This role is based in Zurich and a valid work Permit is required to initiate the application process.

If you are ready to make a significant impact in a cooperative setting, we would like to hear from you.