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• 3-5 years of experience in project management within pubic sector or consulting environments.
• Coordinate cross-functional teams to ensure timely, high-quality implementations.
• Gather requirements, manage timelines, budgets, and stakeholder communication.
• Oversee solution design, testing, and user adoption.
• Strong understanding of project management methodologies (Agile or Waterfall).

• Sie sind zentrale Ansprechperson für Geschäftsprozesse und beraten die Fachbereiche in enger Zusammenarbeit.
• Sie erfassen Anforderungen, bewerten und priorisieren diese im Team.
• Sie erstellen und pflegen ein transparentes Backlog, inklusive der Formulierung von User Stories und Akzeptanzkriterien.
• Als Squad Lead koordinieren und planen Sie Anforderungen gemeinsam mit dem Entwicklungsteam und den Key Usern.
• Sie führen Reviews und Retrospektiven durch, um eine kontinuierliche Verbesserung der Prozesse sicherzustellen.

• Abgeschlossenes Studium der Wirtschaftsinformatik oder eine vergleichbare Qualifikation.
• Nachgewiesene Erfahrung als Product Owner oder Projektleiter im agilen Umfeld.
• Fundierte Kenntnisse in Salesforce Sales Cloud, Service Cloud und/oder Field Service Cloud.
• Erfahrung in der Salesforce-Konfiguration und im Customizing von Vorteil.
• Ausgeprägtes Prozess- und Plattformverständnis sowie exzellente Kommunikations- und Moderationsfähigkeiten.
• Verhandlungssichere Deutschkenntnisse und gute Englischkenntnisse in Wort und Schrift

• 3-5 years of experience in business analysis within technology or consulting environments.
• Proven experience in Salesforce project management, specifically within Financial Services Cloud.
• Strong understanding of Salesforce functionalities and features.
• Provide strategic insights to enhance project workflows and client satisfaction.
• Facilitate training and support to stakeholders for successful tool adoption.

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  Act as the Lead Business Analyst across Salesforce implementation projects
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  Serve as the primary liaison between the Salesforce delivery teams and Project Manager
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  Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud
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  Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria
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  Translate business needs into clear, actionable requirements for developers and solution architects
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  Support UAT planning, execution, and feedback cycles
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  Ensure alignment between business goals and technical solutions throughout the implementation lifecycle
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  Work closely with cross-functional teams including developers, architects, testers, and third-party vendors
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  Report progress and escalate issues to the Project Manager in a timely manner

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  Strong knowledge of Sales Cloud and Service Cloud
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  Familiarity or previous exposure to Salesforce Commerce Cloud is a nice to have, but not essential
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  Experience working in retail or B2C environments preferred
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  Excellent stakeholder management and communication skills
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  Experience working in Agile and hybrid delivery environments
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  Ability to work independently and drive outcomes in a fast-paced setting
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  Comfortable acting as the bridge between business teams and technical delivery

• Proven experience in working on the delivery of Salesforce Marketing Cloud and/or Data Cloud projects
• Strong technical knowledge of Marketing Cloud modules (e.g., Journey Builder, Email Studio, Automation Studio) and Data Cloud capabilities (e.g., data unification, identity resolution, segmentation), with direct experience in Data Cloud
• Hands-on experience with integrations between Salesforce platforms (Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud) and external systems (eCommerce, CRM, analytics).
• Experience with automation tools, APIs, and scripting languages (e.g., AMPscript, SQL, JavaScript).

Overview

• Handle object/task re-assignments and resolve functional questions across multiple commercial business units
• Execute and enforce weekly data-quality routines (Accounts, Contacts, Opportunities, Activities)
• Act as Tier-2/3 escalation point for complex configuration, workflow, and integration issues
• Proactively monitor system health, identify risks, and implement preventive measures
• Maintain regional data accuracy in alignment with enterprise governance standards
• Design, develop, and maintain executive-level reports and dashboards using global templates and frameworks
• Collaborate with Sales, Marketing, Customer Success, and R&D leadership to turn data into an actionable strategy
• Own the complete new-user on-boarding experience and ongoing enablement curriculum
• Deliver regular cadence of live training: weekly open office hours, bi-weekly new-hire sessions, monthly best-practice workshops
• Stay current on Salesforce releases and translate new features into business value for the region
• Lead roll-out and sustained adoption of high-priority sales effectiveness programs in the US/Canada territory
• Gather requirements, write user stories, coordinate testing, create process documentation, deliver hyper-care support, and provide supplemental training
• Represent regional needs in global release planning, custom development, and enhancement projects

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or equivalent
• Minimum 5 years of hands-on Salesforce administration and support experience
• Proven ability to manage competing priorities in a fast-moving commercial environment
• Outstanding communication skills with experience in training and influencing diverse user groups
• Demonstrated success in resolving complex technical issues and driving user adoption
• Salesforce Administrator certification
• Advanced reporting experience (dashboards, Einstein Analytics, etc.)
• Prior involvement in sales methodology or opportunity-management program deployments
• Natural problem-solver who enjoys being the go-to Salesforce expert
• Comfortable switching between tactical troubleshooting and strategic presentations to senior leadership
• Passionate about data quality, process discipline, and user empowerment
• Self-starter with strong project management instincts and a continuous-learning mindset

• Elicit, document, and refine business requirements through workshops and stakeholder interviews, translating them into detailed user stories, process flows, and functional specifications
• Design scalable Salesforce solutions, recommending the best combination of declarative features and custom development
• Create and maintain comprehensive project documentation, including data models, use cases, test scenarios, training materials, and release notes
• Lead user acceptance testing (UAT), develop test cases, coordinate sandbox management, and oversee change deployment to production
• Own the enhancement backlog, prioritise incoming requests, and enforce change governance processes
• Build and deliver recurring reconciliation reports, executive dashboards, and monthly aggregated data sets under strict deadlines
• Investigate and resolve data quality, mapping, and integration issues in collaboration with technical teams
• Produce ad hoc analyses and actionable insights for leadership and strategy teams
• Develop and conduct end-user training programs, create self-service resources, and provide ongoing post-go-live support
• Monitor platform adoption, performance metrics, and user feedback to identify continuous improvement opportunities
• Stay current with Salesforce releases and proactively recommend new features that align with business objectives
• Report system health, security posture, and compliance status to IT and governance stakeholders

• 5+ years of experience as a Salesforce Business Analyst or similar role
• An active Salesforce Administrator certification is required
• Additional certifications strongly preferred (Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, or Business Analyst)
• Proven expertise in requirements gathering, process mapping, user story writing, and acceptance criteria definition
• Strong data analysis skills with advanced proficiency in Excel (pivot tables, VLOOKUP, large data sets)
• Solid understanding of Salesforce data architecture, integrations, and reporting capabilities
• Demonstrated ability to facilitate meetings, present to senior leadership, and explain technical concepts to non-technical audiences
• Comfortable thriving in high-pressure periods and delivering against firm monthly deadlines
• Excellent written and verbal communication skills
• Self-directed with strong prioritisation and multitasking abilities in a dynamic environment
• Team player with a track record of building trusted relationships across business and technical groups