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Enterprise Business Systems Lead - Salesforce

Overview
We are seeking an Enterprise Business Systems Lead to drive business performance, operational excellence, and digital transformation through the strategic use of Salesforce and enterprise technology. This role serves as the business owner and functional leader of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and key integrations across the enterprise.

Acting as the primary bridge between business and technology, this individual will partner with cross-functional leadership to optimize processes, improve data quality, increase user adoption, and deliver scalable solutions that support growth. This is a highly visible role requiring both deep Salesforce expertise and strong business acumen, particularly within complex manufacturing environments.

Key Responsibilities

• Serve as the functional leader and business owner of the Salesforce ecosystem, aligning technology with enterprise strategy
• Partner cross-functionally with Sales, Customer Service, Finance, Operations, Engineering, and other teams to drive process optimization
• Translate business requirements into scalable Salesforce solutions, emphasizing configuration over customization
• Lead the integration and optimization of Salesforce with ERP systems and other enterprise platforms
• Own and manage the Salesforce roadmap, prioritizing initiatives based on business value and strategic impact
• Coordinate with IT and external partners to ensure successful delivery, testing, and deployment of enhancements
• Establish and enforce data governance, reporting standards, and system integrity to improve decision-making
• Drive user adoption through training, enablement, and change management initiatives
• Continuously evaluate platform capabilities and emerging technologies to enhance performance and scalability
• Support a connected, enterprise-wide systems environment that enables efficient, data-driven operations

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)
• 12+ years of experience in enterprise systems, business process improvement, or related disciplines
• 10+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Revenue Cloud/CPQ)
• Proven experience supporting complex, multi-site manufacturing environments
• Demonstrated success leading or supporting large-scale CRM and enterprise transformation initiatives
• Strong ability to engage executive stakeholders and translate business objectives into technology solutions
• Deep understanding of cross-functional business processes (Sales, Service, Finance, Operations, Manufacturing)

Preferred Experience

• Experience with enterprise integration tools (e.g., MuleSoft) or similar platforms
• Exposure to ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IFS, or Infor
• Background in manufacturing, industrial, or engineer-to-order / configure-to-order environments
• Salesforce certifications (Administrator, CPQ, Revenue Cloud, Service Cloud, etc.)
• Strong communication, presentation, and stakeholder management skills
• Excellent analytical, organizational, and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced, cross-functional environment

Work Environment

• Hybrid work model (onsite + remote flexibility)
• Travel required (approximately 10-50% depending on business needs)

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Professional development and growth opportunities

This is a high-impact leadership role for someone who thrives at the intersection of business and technology and is passionate about driving transformation through enterprise systems.

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Salesforce Business Analyst

Overview
We are hiring a Salesforce Business Analyst to play a key role in delivering high-impact CRM solutions within a fast-paced, technology-driven environment. This individual will act as a critical link between business stakeholders and technical teams, ensuring that Salesforce capabilities are effectively leveraged to drive efficiency, improve processes, and support business growth.

This position is ideal for someone who combines strong analytical thinking with hands-on Salesforce experience and thrives in a collaborative, Agile delivery model.

Key Responsibilities

Requirements & Stakeholder Engagement

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and working sessions
• Translate business needs into clear, actionable user stories, functional requirements, and acceptance criteria
• Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout delivery
• Support Agile processes including backlog refinement, sprint planning, and prioritization

Process Optimization

• Evaluate current-state processes to identify inefficiencies, risks, and improvement opportunities
• Design scalable future-state workflows leveraging Salesforce best practices
• Recommend process enhancements to improve productivity, data quality, and user experience

Solution Alignment & Delivery Support

• Partner with technical leadership to ensure solutions align with business objectives and platform capabilities
• Develop detailed functional documentation to guide configuration and development
• Support end-to-end solution delivery, including validation, testing alignment, and stakeholder sign-off

Core Deliverables

• Business and functional requirements documentation
• User stories and acceptance criteria
• Process maps and workflow diagrams (current and future state)
• Supporting documentation for system enhancements and releases

Qualifications

• 2+ years of experience as a Business Analyst working with Salesforce
• Solid understanding of Salesforce platform capabilities, data models, and declarative features
• Experience supporting Sales Cloud, Service Cloud, or similar CRM solutions
• Strong ability to translate between business needs and technical requirements
• Experience working within Agile frameworks (e.g., Scrum, Kanban) and tools such as Jira
• Excellent communication, documentation, and stakeholder management skills

Preferred

• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Experience working in distributed or cross-functional team environments

Work Environment

• Fully remote with flexibility to support a distributed team
• Preference for candidates aligned with U.S. time zones

This is an opportunity to join a collaborative team focused on delivering scalable CRM solutions, where you will have direct impact on business processes, system adoption, and overall platform success.

Business Product Owner - Salesforce

Overview
We are seeking a Business Product Owner to lead the strategy, prioritization, and value realization of a Salesforce CRM platform. This role serves as the primary business owner of CRM, responsible for ensuring the platform drives measurable outcomes across revenue enablement, operational efficiency, and user adoption.

You will act as the key decision-maker for prioritization and trade-offs, partnering closely with business stakeholders and technical teams to align CRM capabilities with strategic objectives and deliver tangible business impact.

Key Responsibilities

• Own CRM business outcomes, with accountability for value realization and measurable impact
• Define and execute a CRM product roadmap aligned to strategic business priorities
• Establish KPIs and success metrics; continuously monitor performance to guide decisions
• Manage and prioritize the product backlog based on ROI, business value, and alignment
• Make day-to-day prioritization and trade-off decisions across enhancements and initiatives
• Partner with delivery teams to support sprint planning, releases, and execution readiness
• Lead governance and prioritization forums to ensure transparency and consistency
• Act as the primary liaison between business stakeholders and technical teams
• Collaborate across business units and regions to align needs and drive cross-functional outcomes
• Identify opportunities to improve processes, increase efficiency, and maximize CRM ROI
• Ensure CRM supports end-to-end business processes across integrated systems (ERP, data, marketing tools)
• Evaluate cross-platform dependencies and impacts when making roadmap decisions
• Support a scalable, globally aligned CRM ecosystem with strong data integrity
• Partner with enablement teams to drive adoption, communication, and successful rollouts

Qualifications

• Bachelor's degree in Business, Technology, or related field
• 7+ years of experience in CRM, product ownership, or business operations
• Hands-on experience with Salesforce CRM
• Proven ability to manage backlogs and prioritize work tied to business outcomes
• Strong stakeholder management across both business and technical teams
• Experience working in cross-functional and global environments

Preferred Experience

• Experience in a product-led or business-driven governance model
• Familiarity with Agile methodologies and product delivery cycles
• Exposure to CRM integrations (ERP, data platforms, marketing automation)
• Background supporting sales, service, or customer experience teams
• Strong analytical and performance management capabilities

Work Environment

• Hybrid schedule: 3 days onsite, 2 days remote

Compensation & Benefits

• Base salary range: $102,900 - $137,637 (dependent on experience and location)
• Performance-based bonus eligibility
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Disability coverage (short- and long-term)
  • Health savings options
  • Tuition reimbursement and professional development support
  • Onsite amenities and wellness offerings

This is an opportunity to take true ownership of a high-impact CRM product, influence strategy, and drive measurable business results in a collaborative, cross-functional environment.

About the Opportunity

We are seeking a hands-on Salesforce Administrator to take ownership of the organization's Salesforce environment and help maximize its value across the business. This individual will work closely with Sales, Marketing, and other key stakeholders to understand business needs, translate requirements into scalable Salesforce solutions, and continuously improve the platform.

As the organization's first dedicated Salesforce Administrator, this is an exciting opportunity to make a significant impact. You will help establish best practices, improve processes, build greater adoption, and serve as a key bridge between the business and technology teams.

Key Responsibilities

• Serve as the primary Salesforce Administrator and subject matter expert for the organization.
• Partner closely with Sales, Marketing, and business stakeholders to understand challenges, gather requirements, and identify opportunities to improve Salesforce.
• Configure and maintain Salesforce using declarative tools, including Flows, automations, reports, dashboards, fields, objects, and validation rules.
• Design and build reports and dashboards that provide actionable insights to Sales, Marketing, and leadership.
• Translate business requirements into effective Salesforce solutions while maintaining platform scalability and usability.
• Troubleshoot Salesforce issues and provide ongoing user support and guidance.
• Help improve Salesforce adoption, data quality, processes, and overall user experience.
• Communicate effectively with both technical and non-technical stakeholders.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Establish and maintain Salesforce administration best practices as the organization continues to mature its Salesforce environment.
• Support integrations with third-party applications where applicable.

Required Qualifications

• 3+ years of hands-on Salesforce Administration experience.
• Strong experience with Salesforce configuration, including:
• Reports and Dashboards
• Flows
• Automations
• Custom Objects and Fields
• Validation Rules
• User and Security Administration
• Experience partnering directly with Sales, Marketing, and business stakeholders.
• Strong business requirements gathering and discovery skills.
• Ability to translate business needs into practical Salesforce solutions.
• Excellent written and verbal communication skills.
• Comfortable working independently and taking ownership of Salesforce initiatives.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• Experience integrating Salesforce with third-party applications.
• Salesforce Administrator certification.
• Experience supporting Sales, Service, or Marketing Cloud environments.
• Experience establishing Salesforce processes, governance, and best practices within a growing organization.

Location & Work Arrangement

This is an onsite position based in one of the following locations:

• New York City, NY
• Boca Raton, FL
• Palm Beach, FL

Why This Opportunity?

This is more than a traditional Salesforce Administrator position. As the organization's first dedicated Salesforce Administrator, you will have the opportunity to shape how Salesforce is utilized across the business and establish the foundation for future growth.

You will work directly with business stakeholders, have meaningful ownership of the platform, and play a critical role in bridging the gap between technology and the business. For the right individual, this is an opportunity to make an immediate and measurable impact while helping define the organization's Salesforce strategy moving forward.

Demand Generation Senior Manager

Full-Time | Remote option (US-based, Bay Area preferred)

We are seeking a highly experienced Demand Generation Senior Manager to lead and scale multi-channel marketing programs that drive qualified pipeline growth and support overall revenue objectives.

This role will be responsible for building and executing data-driven demand generation strategies, leveraging modern marketing technologies, automation platforms, and AI-driven workflows to improve targeting, personalization, efficiency, and conversion performance.

You will partner closely with Sales, Content, and Marketing leadership to design integrated campaigns that generate high-quality leads and accelerate opportunities through the funnel.

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Key Responsibilities

Demand Generation Strategy & Execution

• Develop and execute targeted demand generation programs aligned to revenue and growth objectives
• Define target industries, buyer personas, and audience segmentation strategies
• Build scalable marketing workflows incorporating AI/ML and generative AI for lead generation and personalization
• Execute multi-channel campaigns across:
  • Content syndication (whitepapers, case studies, webinars, ebooks)
  • Email marketing, drip campaigns, and nurture streams
  • SEO and SEM initiatives
  • Paid and organic social media
  • Events, webinars, and industry conferences
  • Account-Based Marketing (ABM) programs
• Align closely with Sales on MQL/SQL definitions and lead qualification processes
• Design and optimize lead scoring and nurturing models to improve funnel velocity

Campaign Management & Optimization

• Oversee end-to-end campaign execution, testing, and optimization
• Develop compelling messaging aligned to target audience needs and pain points
• Manage campaign budgets with a focus on ROI and efficient spend allocation
• Implement A/B testing and performance optimization strategies to improve conversion rates
• Ensure compliance with marketing and data privacy best practices

Performance Measurement & Reporting

• Define and track KPIs including lead volume, lead quality, conversion rates, CPL, and ROI
• Use marketing automation and analytics platforms to monitor campaign performance
• Deliver regular reporting and insights to Marketing and Sales leadership
• Translate data insights into actionable improvements for ongoing campaigns

Cross-Functional Collaboration

• Partner with Sales to ensure seamless lead handoff and pipeline alignment
• Work with Content teams to develop high-impact, conversion-focused assets
• Collaborate with Brand and Communications to ensure message consistency
• Communicate campaign strategy, performance, and insights across stakeholders

Technology & Tools

• Manage marketing automation platforms (e.g., HubSpot, Marketo, Pardot)
• Leverage CRM systems (e.g., Salesforce, Dynamics 365) for lead and pipeline management
• Stay current with AI/ML applications in marketing and demand generation
• Evaluate and recommend new tools to improve marketing effectiveness

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Qualifications

• Bachelor's degree in Marketing, Business, or related field preferred
• 8+ years of experience in demand generation or B2B marketing
• Proven success delivering multi-channel demand generation programs that drive measurable pipeline and revenue impact
• Strong understanding of modern marketing automation, CRM systems, and digital marketing best practices
• Highly analytical with ability to translate data into actionable insights
• Experience with campaign management, lead nurturing, and performance reporting tools
• Excellent written and verbal communication skills
• Strong project management and ability to manage multiple initiatives simultaneously
• Comfortable working in fast-paced, cross-functional, and global team environments
• Proactive, results-driven mindset with strong ownership of outcomes

Wir unterstützen derzeit einen unserer Kunden in der Region Bern bei der Suche nach eine/m erfahrene/n Salesforce Solution Architect. Für diese Stelle sind sehr gute Deutschkenntnisse erforderlich.

Deine Verantwortungsbereich:

- Du begeisterst Kunden bei Transformationsprojekten, indem du moderne Technologien einsetzt, um effiziente und kundenzentrierte Prozesse zu gestalten, und entwirfst sowie leitest die Entwicklung von End-to-End-Salesforce-Lösungen.
- Du berätst Kunden umfassend - von der Business Analyse und dem Requirements Engineering bis hin zur Umsetzung in Salesforce, der Systemintegration sowie der Entwicklung von Datenintegrationslösungen.
- Du unterstützt aktiv die Akquise und wirkst an der Erarbeitung von Angeboten und Präsentationen mit.

Dein Profil:

- Du verfügst über mindestens 3 Jahre Erfahrung im Design und in der Umsetzung von kundenzentrierten Salesforce-Lösungen und hast ein abgeschlossenes Studium in Informatik oder einem verwandten Fachbereich.
- Du bist neugierig und motiviert, neue Digitalisierungsansätze umzusetzen, verfügst über Expertise in der Analyse von Prozess- und Datenflüssen und kannst komplexe technische Sachverhalte adressatengerecht gegenüber dem Business vertreten.
- Du hast eine ausgeprägte Abstraktionsfähigkeit, lernst schnell, teilst dein Wissen aktiv und bringst deine Expertise nachhaltig zur Weiterentwicklung der Geschäftsfähigkeiten ein.

We are seeking an experienced Salesforce Developer to enhance and maintain our Salesforce.com platform. This role is pivotal in optimising system performance and driving user engagement across various teams. You will have the opportunity to contribute to critical projects that impact our overall operational effectiveness in a fully remote setup.

* 3-5 years of OmniStudio Development experience
* Strong experience with PSS
* Stong understanding of the nuances between Vlocity's Managed Services and Core solutions
* Advanced OmniScript logic and DataRaptor optimization
* Ability to work collaboratively with stakeholders and lead junior developers

This is a remote position that offers a flexible working arrangement. Core benefits include professional development opportunities and a supportive work culture. Consider applying if you want to play a significant role in shaping our Salesforce initiatives.

Head of Business Systems & Salesforce

• Location: UK Remote (With occasional visits to a Manchester collaborative space)
• Employment Type: Permanent
• Compensation: Up to £100k Base + Benefits

The Opportunity

Are you an enterprise systems leader who looks at corporate tech stacks as unified ecosystems rather than disconnected platforms?

Mason Frank is partnering with an international market leader in the B2B software and data intelligence space to source a strategic Head of Business Systems & Salesforce. The organisation is currently injecting advanced AI automation into its internal workflows and needs a modern technology leader to centralize, mature, and scale their corporate systems landscape.

Reporting directly to the VP of IT Operations, your mandate will be to transition their global application function from an evolving state into a highly disciplined, business-aligned engine.

The Mandate: Strategy, Structure & Governance

In this role, you won't just keep the lights on; you will redefine how the business uses its core applications to drive operational excellence.

• Ecosystem Oversight: Direct the long-term vision, roadmap, and performance metrics for a high-performing tech suite centered heavily around Salesforce and Workday.
• Operational Modernisation: Build a robust, scalable governance framework to manage competing project demands from the business, balancing major transformational rollouts with platform stability.
• Team Evolution: Take the reins of a talented, multidisciplinary team (BAs, developers, and platform specialists), coaching them through structural changes and optimizing their delivery models.
• Cross-Functional Partnership: Act as the strategic liaison to senior directors across Finance, People, Revenue, and Architecture-ensuring technical capabilities directly support commercial goals.
• AI & Innovation Delivery: Identify, champion, and implement emerging AI features within the existing application landscape to automate manual workflows and maximize platform ROI.

The Profile We Are Looking For

We are looking for an individual who pairs deep platform maturity with exceptional people leadership skills.

• Proven Systems Leadership: You have a track record of running enterprise systems or IT delivery arms within complex, fast-paced corporate environments.
• The "Connected Ecosystem" Mindset: Strong, practical knowledge of Salesforce governance, integration, and deployment is essential. Coupled with exposure to Workday or massive enterprise ERP/HR systems, you understand how data should flow fluidly across an organisation.
• Influence & Clarity: You are highly skilled at stakeholder management, capable of navigating competing priorities among senior business leaders and translating complex technical roadmaps into business value.
• Governance Pioneers: You thrive on bringing order to evolving environments, having previously designed or refined software delivery processes and prioritisation matrixes.
• Adaptive People Managers: A leader who builds cultures of accountability and continuous growth, with experience guiding technical teams through shifting corporate structures.

What's On Offer?

• High-Impact Autonomy: The freedom to reshape an enterprise IT footprint and leave a lasting stamp on an expanding global business.
• Cutting-Edge Tech Stack: Work at the forefront of internal AI adoption and cloud automation.
• Work-Life Design: Highly flexible UK remote working arrangements paired with a top-tier corporate rewards package.

Job Title: Salesforce Developer
Location: Irvine, CA (Hybrid - 2 days onsite per week)
Job Type: Full-Time

Company Description:

A well-established financial services organization is seeking a Salesforce Developer to join their growing technology team. The company has a strong reputation in its industry and is investing heavily in expanding its Salesforce capabilities.

This is an exciting opportunity to join a team that values collaboration, innovation, and continuous improvement. The organization offers a competitive compensation package including comprehensive medical, dental, and vision benefits, company-paid life insurance, retirement benefits with employer match, and additional employee programs.

The company is expanding its Salesforce footprint and looking for someone who wants to play a key role in building and enhancing the platform while partnering with business stakeholders to deliver impactful solutions.

Role Description:

The organization is seeking an experienced Salesforce Developer to join a fast-paced development team. In this role, you will help design, develop, configure, test, implement, and support Salesforce solutions, integrations, and applications.

This position will serve as a key technical contributor and will work closely with developers, business leaders, product owners, and end users. The ideal candidate will have the opportunity to help build Salesforce capabilities from the ground up, establish best practices, and contribute to the long-term technical strategy of the platform.

Responsibilities:

• Perform Salesforce configuration, customization, and development activities.
• Design, develop, test, and deploy solutions using Apex, Lightning Web Components (LWC), Flows, and Visualforce.
• Build and maintain integrations between Salesforce and internal/external applications using APIs and established integration patterns.
• Support platform stability, enhancements, troubleshooting, and production issue resolution.
• Assist with application planning, deployments, upgrades, and new Salesforce releases.
• Partner with stakeholders to gather requirements, recommend solutions, and translate business needs into scalable technical implementations.
• Lead technical design discussions and contribute to Salesforce architecture decisions.
• Develop and maintain technical documentation, coding standards, testing processes, and deployment procedures.
• Support ongoing improvements to Salesforce functionality, user experience, and system performance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.
• 4+ years of Salesforce Development experience including:
  • Apex development and triggers
  • Lightning Web Components (LWC)
  • Flows and automation
  • Visualforce
  • Lightning Component Framework
  • Reports and dashboards
  • Workflow rules and approval processes
• Salesforce Developer certification preferred.
• Strong understanding of Salesforce architecture, platform capabilities, and best practices.
• Experience designing and implementing Salesforce integrations using REST APIs and integration patterns.
• Strong problem-solving skills with excellent attention to detail and organization.
• Ability to work onsite in Irvine, CA two days per week.
• Experience with Git version control and Salesforce CLI preferred.
• Experience with JavaScript and Jest testing for LWC development preferred.
• Experience building AI-powered or conversational solutions using LLM technologies, including prompt design and tool/function calling.
• Broad software engineering experience with the ability to design scalable solutions.