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Job Title: Salesforce Administrator - Sales & Service Cloud
Location: Los Angeles Metro (hybrid)
Employment Type: Full time

About the Role

We are looking for a skilled Salesforce Administrator with expertise in Sales and Service Cloud to join our team. In this role, you will be responsible for managing, optimizing, and enhancing our Salesforce platform to support our sales and customer service teams. You will work closely with stakeholders to streamline processes, improve system functionality, and ensure the platform aligns with business goals.

Key Responsibilities

• Administer, configure, and maintain Salesforce Sales & Service Cloud, ensuring smooth operation and user experience.
• Optimize sales processes, lead management, opportunity tracking, and forecasting to enhance team productivity.
• Manage case management, knowledge base, and automation workflows within Service Cloud to improve customer support.
• Customize Salesforce using Flows, Process Builder, Validation Rules, and Lightning App Builder to meet business needs.
• Maintain user roles, profiles, permission sets, and security settings to ensure data integrity and compliance.
• Collaborate with sales, service, and IT teams to gather requirements and implement system enhancements.
• Provide user training, support, and documentation to ensure adoption and best practices.
• Monitor system performance, troubleshoot issues, and implement Salesforce best practices.
• Stay updated on Salesforce releases and recommend new features to improve efficiency.

Qualifications & Skills

• 4+ years of experience as a Salesforce Administrator, with a focus on Sales & Service Cloud.
• Salesforce Administrator (ADM-201) certification required; Sales Cloud or Service Cloud Consultant certifications are a plus.
• Strong understanding of lead management, opportunity tracking, pipeline forecasting, and case management.
• Experience with automation tools like Flows, Process Builder, and Workflow Rules.
• Ability to work collaboratively with sales, customer service, and IT teams.
• Strong analytical and problem-solving skills, with attention to detail.

Marketing Cloud Administrator -

We are seeking a Marketing Cloud Administrator with expertise in Journey Builder and MobileConnect to help design, execute, and optimize marketing campaigns. In this role, you will collaborate with cross-functional teams to develop targeted customer engagement strategies, leveraging the full capabilities of Salesforce Marketing Cloud.

Key Responsibilities:

• Build and manage marketing journeys and automation workflows in Journey Builder to enhance customer engagement.
• Develop multi-channel campaigns using MobileConnect (SMS, MMS, push notifications) to reach audiences effectively.
• Use AMPscript for personalized content and dynamic messaging.
• Configure Data Extensions, Automation Studio, and Content Builder to ensure accurate segmentation and campaign execution.
• Implement and manage MobileConnect keywords, shortcodes, and subscription processes for compliance and user preferences.
• Analyze campaign performance through A/B testing and reporting, optimizing strategies for better engagement and ROI.
• Collaborate with internal teams to integrate Marketing Cloud with other platforms and data sources.
• Provide training and guidance to marketing teams on best practices for Journey Builder and MobileConnect.
• Stay up to date on industry trends, platform enhancements, and data privacy regulations to ensure compliance.

Required Qualifications:

• Salesforce Marketing Cloud Administrator Certification.
• 3 to 5 years of experience in marketing operations, campaign management, or a related field, with a strong focus on Salesforce Marketing Cloud.

Preferred Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Additional certifications such as Marketing Cloud Developer, Marketing Cloud Email Specialist, or Marketing Cloud Account Engagement Specialist.

Required Skills:

• Strong proficiency in Journey Builder and MobileConnect within Salesforce Marketing Cloud.
• Experience with Data Extensions, Automation Studio, Content Builder, and Email Studio.

Salesforce Consultant - Higher Education

Location: Remote
Job Type: Full time

About the Role:



We are seeking an experienced Salesforce Consultant with a deep understanding of the higher education sector to help institutions leverage Salesforce to enhance student engagement, streamline operations, and drive digital transformation. The ideal candidate will have 5+ years of experience working in higher education and a strong background in Salesforce implementation, customization, and solutioning.

Key Responsibilities:

• Partner with colleges and universities to assess their needs and design tailored Salesforce Education Cloud solutions.
• Lead requirements gathering, solution design, and system configuration to optimize student lifecycle management.
• Implement and customize Salesforce Education Data Architecture (EDA) and related products to improve recruitment, admissions, student success, and alumni engagement.
• Develop and deliver training to higher ed staff on Salesforce best practices.
• Collaborate with internal teams and stakeholders to ensure seamless system integration with student information systems (SIS), learning management systems (LMS), and other higher ed tools.
• Provide ongoing support, troubleshooting, and enhancements for Salesforce solutions.
• Stay updated on Salesforce innovations in the education sector and recommend improvements.

Required Qualifications:

• 5+ years of experience in higher education operations, technology, or student services.
• 3+ years of Salesforce consulting, administration, or development experience.
• Hands-on expertise with Salesforce Education Cloud, EDA, and CRM Analytics.
• Strong understanding of higher education processes (e.g., recruitment, admissions, student success, advancement).
• Experience with SIS and LMS integrations (e.g., Banner, PeopleSoft, Workday, Canvas, Blackboard).
• Salesforce certifications such as Salesforce Certified Administrator, Education Cloud Consultant, or Platform App Builder are a plus.
• Excellent communication, stakeholder management, and problem-solving skills.

The Senior Developer collaborates with various stakeholders, including Senior Executives, IT groups, business units, external vendors, partner clubs, and affiliates, to translate organizational needs into Salesforce software enhancements, developments, and integrations.

Key Responsibilities:

• Collaborate with stakeholders, integration developers, and system owners to design, test, and deploy solutions within the Salesforce ecosystem.
• Update technical documentation based on assigned requirements.
• Develop and update Apex code to support business needs.
• Address complex issues escalated by junior team members.
• Lead Custom User Interface development, including Visualforce pages, Aura Components, and Lightning Web Components.
• Work with other IT/Developers to design and integrate APIs across the organization.
• Lead projects related to DevSecOps planning and implementation.
• Gain a deep understanding of the AAA brand and its impact on people, culture, business, customers, and communities to apply this knowledge to the role.

Job Requirements:

• Bachelor's degree in Computer Science, Business Administration, or equivalent experience.
• Minimum 5 years of Salesforce development experience, including exposure to complex development, data dashboards, interfaces, and integrations.
• Certified Salesforce Platform Developer II.
• Proficiency in languages such as JSON, XML, JavaScript, SQL, Java, C#, C++, SOAP-based web services, AWS, Azure.
• Additional Salesforce certifications are a plus.
• Experience with multi-system architectures and redundancy design is advantageous.

Knowledge and Abilities:

• Ability to build effective relationships at all organizational levels.
• Strong collaboration skills and ability to work independently and as part of a team.
• Proficient in Apex, LWC, and Visualforce development.
• Ability to gather and consolidate requirements from various groups.
• Familiarity with RDBMS solutions and cloud platforms.
• Strong project management, analytical, and Agile/Scrum skills.
• Experience with CI/CD tools like GearSet is preferred.

CRM Marketing Specialist - Salesforce Marketing Cloud



Join a leading organization in their industry as a CRM Marketing Specialist! This role involves crafting and executing automated CRM email marketing campaigns using Salesforce Marketing Cloud. Collaborate closely with an Agile/Change Lead to enhance campaign performance and build digital assets such as landing pages and forms.



Key Responsibilities:

• Develop and execute automated email campaigns within a B2C framework using platforms like Salesforce Marketing Cloud
• working with CRM and Digital teams across Regions and countries
• Build and optimize digital assets such as landing pages, forms, and email templates.
• Utilize Salesforce to support campaign tracking and data management.

Key Skills & Experience:

• Proven experience using Salesforce Marketing Cloud within a professional setting.
• Strong proficiency in executing automated CRM campaigns
• Hands-on experience with tracking/analysing campaign performance data in Salesforce
• Skilled in creating and managing digital marketing assets.

About the Company:

This organization is a leader in its field, known for valuing and investing in its marketing team. With the recent addition of a Senior Marketing Manager, this is an exciting time to join their journey and make a significant impact.



How to Apply:

If this opportunity aligns with your skills and career aspirations, we'd love to hear from you!

• Email: a.adesanya1@masonfrank.com
• Telephone: 020 3148 4636

Submit your CV today or reach out via email or phone to learn more about this role.

Salesforce Architect

Salary: £90,000

Location: UK-Wide



Mason Frank is excited to partner with a boutique retail partner that's redefining the customer experience through innovation and technology. We're looking for a Salesforce Architect who can bring big ideas to life-someone who thrives on designing smart, scalable solutions and wants to make a real impact in a growing business.



What You'll Be Doing:

• Designing and implementing end-to-end Salesforce solutions that scale with the business.
• Leading the technical design and integration of Salesforce across multiple platforms.
• Working closely with stakeholders to turn business needs into smart, practical solutions.
• Ensuring best practices in governance, security, and performance optimisation.
• Guiding and mentoring development teams to deliver best-in-class solutions.

What We're Looking For:

• Strong background in multi-cloud Salesforce implementations and integrations.
• Hands-on experience in Apex, LWC, Visualforce, and Salesforce APIs.
• Salesforce Certified Application Architect or System Architect are advantageous.
• Bonus points if you have experience with DevOps, CI/CD, and Salesforce DX.

Salesforce CRM Analyst
Remote | Full-Time

Are you a data-driven professional with a passion for Salesforce? We're looking for a Salesforce CRM Analyst to join our team! This role offers the opportunity to work remotely while collaborating with stakeholders across different business units. If you have strong analytical skills, expertise in Salesforce administration, and experience in business data analysis, we'd love to hear from you!

Key Responsibilities:

✅ Administer and optimize Salesforce Core Clouds to enhance business operations
✅ Analyze and interpret business data to provide actionable insights and drive decision-making
✅ Collaborate with stakeholders to understand business requirements and implement Salesforce solutions
✅ Manage and maintain Salesforce configurations, workflows, reports, and dashboards
✅ Utilize Tableau or MicroStrategy to generate reports and visualize data for key business metrics
✅ Identify system enhancements and recommend best practices to improve efficiency
✅ Ensure data integrity and accuracy within Salesforce by implementing governance and quality control measures
✅ Facilitate user training and provide ongoing support to ensure adoption and efficiency in Salesforce usage
✅ Work cross-functionally with teams in marketing, sales, and customer support to improve CRM processes
✅ Accommodate meetings and collaboration on Pacific Standard Time (PST) schedule

Required Qualifications:

🔹 Bachelor's degree in Information Technology, Business, or a related field
🔹 2+ years of experience as a Salesforce Administrator (required)
🔹 3+ years of experience working with Salesforce Core Clouds
🔹 3+ years of experience analyzing business data and generating insights
🔹 Salesforce Administrator Certification (required)
🔹 Experience with Tableau or MicroStrategy for data visualization and reporting
🔹 Strong problem-solving skills with the ability to interpret complex business needs
🔹 Excellent communication skills with the ability to engage stakeholders and navigate conflicts
🔹 Self-motivated with the ability to work independently in a remote environment

This is a fantastic opportunity for someone looking to grow their Salesforce expertise while making a significant impact on business operations. If you're a detail-oriented professional with a strong analytical mindset, we'd love to hear from you!

Salesforce Product Owner

Location: Remote
Department: IT / Business Systems
Reports To: Product Management Lead

About the Role:



We are seeking an experienced and strategic Salesforce Product Owner to join our team and drive the ongoing development and optimization of our Salesforce platform. As the key liaison between business stakeholders and technical teams, the Salesforce Product Owner will play a critical role in defining product vision, gathering and prioritizing requirements, and ensuring successful delivery of Salesforce solutions that align with business goals.

Key Responsibilities:

• 
  
  Product Ownership: Act as the primary owner of the Salesforce platform, translating business needs into a clear product roadmap and backlog.
• 
  
  Requirements Gathering: Partner with cross-functional teams (Sales, Marketing, Service, Operations, IT) to capture business requirements and user stories.
• 
  
  Backlog Management: Define and prioritize the product backlog, ensuring features deliver maximum value and align with strategic objectives.
• 
  
  Sprint Planning & Delivery: Collaborate with Salesforce developers, admins, and architects during sprint planning, grooming, and review sessions.
• 
  
  Stakeholder Communication: Serve as the voice of the customer and key point of contact for stakeholders, ensuring transparency and managing expectations.
• 
  
  Testing & Validation: Oversee user acceptance testing (UAT), validate that solutions meet requirements, and facilitate training and documentation.
• 
  
  Data Governance: Ensure data integrity, compliance, and consistency across the Salesforce ecosystem.
• 
  
  Continuous Improvement: Identify opportunities to improve processes, implement automation, and enhance the user experience through Salesforce capabilities.
• 
  
  Platform Expansion: Drive the adoption of new Salesforce features and products (e.g., CPQ, Marketing Cloud, Service Cloud) as business needs evolve.

Qualifications:

• 
  
  Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
• 
  
  3+ years of experience as a Product Owner, Business Analyst, or similar role within a Salesforce environment
• 
  
  In-depth understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, etc.)
• 
  
  Proven experience gathering business requirements and managing product backlogs
• 
  
  Strong knowledge of Agile/Scrum methodologies
• 
  
  Excellent communication, presentation, and stakeholder management skills
• 
  
  Salesforce certifications (Admin, Advanced Admin, Platform App Builder, or others) are a plus
• 
  
  Experience with Jira, Confluence, or other product management tools is preferred

Preferred Skills:

• 
  
  Familiarity with Salesforce integration tools and third-party applications
• 
  
  Experience working in a B2B or enterprise SaaS environment
• 
  
  Understanding of lead-to-cash or customer lifecycle workflows

Sales Executive - SaaS Solutions | Salesforce Ecosystem

We're looking for a dynamic and driven sales professional to join a fast-growing team within the Salesforce ecosystem. In this role, you'll lead end-to-end sales efforts, helping clients solve complex business challenges with smart technology solutions.

What You'll Do:

• 
  
  Manage the entire sales process from initial outreach through onboarding and early account management
• 
  
  Communicate solution value clearly to a wide range of stakeholders
• 
  
  Tailor presentations and product demonstrations to meet client needs
• 
  
  Identify and engage key decision-makers across multiple channels
• 
  
  Utilize CRM tools to forecast, collaborate, track activities, and drive pipeline growth
• 
  
  Balance new business development with relationship management and internal coordination

What We're Looking For:

• 
  
  2-5 years of B2B SaaS sales experience, ideally in the Salesforce space
• 
  
  Full-cycle sales ownership experience, from prospect to close
• 
  
  A proven track record of consistently meeting or exceeding targets
• 
  
  Strong prospecting and lead generation skills
• 
  
  Comfortable working with CRM tools (preferably Salesforce)

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working with cutting-edge tech.