A Tenth Revolution Group Company

Ref: a0M1i00000X3jzKEAR

Salesforce Solutions Engineer - Nonprofit - $120,000

USA, Texas

Job description

Salesforce Solutions Engineer - Nonprofit - $120,000


  • Salary: $120,000 base

    Technology: Salesforce.com

    • Lead client-facing discovery sessions focusing on technical communication, strategy, and data architecture.
    • Serve as the primary engineer for complex projects, determining the technical approach.
    • Develop, update, and manage comprehensive backlogs with clearly defined requirements for up to 5 clients concurrently, collaborating with teammates. Accountable for work quality and teammate support.
    • Collaborate with Project Managers to facilitate communication between clients and internal project teams, ensuring alignment on issues/features being worked on.
    • Provide thought leadership on client support requests and address underlying root causes.
    • Map complex business processes, design Salesforce architecture, and create automation to support them.
    • Break down ambiguous client problems for easy understanding by clients and junior teammates.
    • Analyze and mitigate risk.

    • Build high-quality features and fixes in Salesforce for clients, ensuring timely delivery and long-term viability.
    • Lead teammates in configuring Salesforce to meet and exceed client needs.
    • Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.
    • Manage data, including migration, mapping, cleanup, and manipulation, in collaboration with teammates.
    • Troubleshoot and resolve complex issues in client instances.
    • Provide deep technical knowledge and configuration expertise in Nonprofit Cloud, NPSP, and commonly used tools.
    • Enhance system and data quality through effective design, maintenance, and security.

    • Train client staff on Salesforce features both in person and virtually.
    • Design comprehensive testing and training plans for clients and teammates.
    • Oversee system rollouts for client success and comprehensive user adoption.
    • Coach and mentor junior teammates.
    • Define and refine technical best practices.
    • Guide teammates in adopting new technologies and navigating Salesforce releases.
    • Fuel personal and professional development through continuous learning about software, the nonprofit field, and personal growth. Resources provided for advancement.

      • 4+ years of experience in specializing in Salesforce for Nonprofit organizations.
      • 2+ years in a Salesforce Consultant capacity
      • Possession of Salesforce Admin certification and Nonprofit Cloud certification (additional Salesforce certifications are advantageous).
      • Capability and enthusiasm for occasional travel to client offices or team meetings (typically 1-2 times annually).
      • Salesforce Developer experience is beneficial, but not mandatory. While coding is not the primary focus, proficiency in Apex + Javascript is appreciated when required.
      • Scrum certifications (Certified Scrum Master or Certified Product Owner) are advantageous but not obligatory.