Nonprofit Product Owner/Business Analyst | $110,000
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Responsibilities:- Collaborate closely with a team of Engineers and a Project Manager (Scrum Master) to ensure readiness for Scrum Events and maintain the context/vision for the value delivered to client users and stakeholders.
- Assist clients in identifying the most crucial work to support their long-term objectives.
- Work alongside the Project Manager and Engineers to help clients define their Quarterly Priorities for Salesforce.
- Facilitate stakeholder alignment discussions as necessary.
- Define Minimum Viable Product (MVP) and determine areas where it's necessary to decline certain features.
- Communicate significant information from these discussions to the internal team and uphold the context/vision for these Priorities during Scrum events.
- Lead client-facing requirements gathering sessions and translate client needs into Salesforce product requirements.
- After defining Quarterly Priorities, gather requirements from users and stakeholders to fully delineate the scope of Projects.
- Lead ongoing Backlog Refinement to ensure projects are well-documented into Epics and broken down into User Stories, prioritized, and prepared for Sprint Planning.
- Manage client expectations regarding the delivery of Quarterly Priorities.
- Translate and communicate the work required to complete client priorities to client users and stakeholders, and keep clients informed about progress.
- Ensure alignment and clarity around MVP as the quarter progresses.
- Lead Sprint Review/Demo meetings with the client and Engineers to ensure proper demonstration and sharing of all work with the client.
- Conduct conversations with clients to listen to concerns, questions, and feedback, and escalate risks internally as needed.
- Provide support for client-facing User Adoption, Change Management, and Training as required.
Requirements:- Minimum of 2 years of experience as a Salesforce Business Analyst OR 2 years of experience serving as a Product Owner.
- At least 1 year of experience configuring Salesforce (Salesforce certifications, including Salesforce Certified Business Analyst, are advantageous).
- 1 year of experience working with nonprofit organizations.
- 1 year of change management experience.
- Familiarity with Agile/Scrum methodology (CSPO certification preferred).
- Enthusiasm for managing complex and often ambiguous projects.
- Proficient at communicating with high-level stakeholders, including C-suite and above.
- Capable of adapting quickly in a fast-paced environment and managing multiple projects simultaneously.
- Skilled at defining KPIs and leading teams to achieve outcomes, including defining and adhering to MVP in technical work.
- Excellent communication skills, both verbal and written, with the ability to design visual communication.
- Proficient in facilitating meetings, setting goals, addressing challenges, and fostering a collaborative environment.
- Adept at problem-solving and motivated to improve processes and outcomes.