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Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.



In this exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability.



Key Responsibilities

• Platform Administration: Manage all aspects of user and license management - including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Declarative Development: Create and manage solutions using Flow, App Builder, validation rules, and page layouts.
• Backlog Management: Own and maintain the product backlog, writing clear user stories and acceptance criteria. Prioritise in collaboration with the CRM Tech Lead.
• Release Support: Assist in the release process using our DevOps toolset (e.g., Copado) and carry out QA testing.
• Stakeholder Collaboration: Work across departments to gather and document requirements.
• Process Improvement: Identify opportunities for improvements and system enhancements aligned with the roadmap.
• User Support: Provide 1st and 2nd-line support, escalate issues as necessary.
• Data Management: Perform data uploads, deduplication, and cleansing. Support report/dashboard creation.
• Training & Adoption: Develop training materials and documentation to promote adoption and best practices.

What You Will Bring

• Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance.
• Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable.
• Strong understanding of Salesforce governance (data management, security, release best practices).
• Experience managing a product backlog and using tools like JIRA, including sprint planning.
• Background in operational support and release management.
• Comfortable working with cross-functional teams including IT, business, and third-party partners.
• Strong stakeholder engagement and communication skills.
• Familiarity with Agile/Scrum frameworks.
• Experience supporting change initiatives, training, and documentation.
• Ability to explain complex solutions to non-technical stakeholders.

Marketing Automation Specialist



As a Marketing Automation Specialist, you will be heavily involved in setting up automated email campaigns. A main part of the role would be to work with a Marketing Director to build out complex B2B automated campaigns through Pardot. The key focus of this role is to take ownership of campaigns that are sent out to select regions in both a strategic and a hands-on capacity.



Key Skills

• Knowledge of Marketing Automation in a professional setting with a B2B Marketing Automation system (Pardot, Hubspot, Marketo)
• Experience building up digital assets (landing pages, forms and emails)
• Experience with hands-on execution of Marketing Automation campaigns

The company itself are a large well known organisation in their industry. They're very heavily invested in their Salesforce technology stack and are even one of Salesforce biggest customers within the UK and their industry sector.



If you find that this role is something that you would like to know more about please get in touch by either applying with an up to date version of your CV or feel free to reach out via the contact information below.



- Email - a.adesanya1@masonfrank.com

- Telephone - 020 3148 4636

Mason Frank is currently partnered with a globally recognized Salesforce End User who is expanding their Salesforce Development team looking to hire multiple developers. This is a chance to join an established team including Developers, Architects, QAs & Admins. Their product suite also offers a chance to work on the latest and greatest Clouds.



My client has regional Hubs across the UK, including in the North East, South West, South Coast, Manchester, and surrounding London areas, and requires 2 days in the office per week.



Base Salary - £55,000 - £65,000 + excellent benefits package including 12% pension



Role & Responsibilities

• Design, develop & deploy custom Salesforce solutions
• Collaborate with the wider Salesforce team - Devs, Architects & Admins
• Maintain technical documentation
• Support testing and collaborate with the testing team

Skills & Qualifications

• Salesforce Development experience - Apex & LWC
• Multi-cloud Salesforce experience
• Track record working on integrations with third-party tools
• Salesforce certified

If this sounds of interest, please reach out and we can discuss in more detail:

H.Crane@masonfrank.com

Job Title: Salesforce Marketing & Data Cloud Lead

Location: Central London (Hybrid - 2-3 days onsite)

Salary: £80,000- £90,000 (potentially a little higher for the right skillset) + 15% Bonus + Benefits

Industry: Global Brand | Salesforce Greenfield Implementation



About the Company

Join a globally recognised brand embarking on one of the largest Salesforce greenfield implementations in the UK. With a major investment in the Salesforce ecosystem - including Marketing Cloud, Data Cloud, Agentforce, Sales, Service,S Slack, Sustainability Cloud and Experience Cloud - this is a rare opportunity to shape the future of digital engagement for millions of customers across global markets.

This is a high-impact, strategic role that will put you at the forefront of marketing innovation and data transformation, working alongside top-tier talent in a collaborative, forward-thinking environment.



The Role

As the Salesforce Marketing & Data Cloud Lead, you will take ownership of the end-to-end architecture, design, and delivery of Salesforce Marketing Cloud, Data Cloud & Agentforce across the global Salesforce estate.

You will play a key role in ensuring customer data is unified, actionable, and powering personalised multi-channel journeys. You'll work closely with internal stakeholders, global marketing teams, technical architects, and SI partners to drive best-in-class customer engagement and data-driven marketing strategies.



Key Responsibilities

• Lead the design and delivery of Salesforce Marketing Cloud, Agentforce and Data Cloud solutions within a complex greenfield implementation.
• Define scalable customer data strategies and ensure effective integration with Data Cloud (formerly Genie/CDP).
• Collaborate with technical architects, developers, and marketing stakeholders to design and implement personalised customer journeys across email, SMS, push, and other channels.
• Oversee segmentation, audience management, consent management, and real-time decisioning via Data Cloud.
• Act as the subject matter expert for Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Studio, Advertising Studio, and Interaction Studio (Personalisation).
• Ensure data compliance and governance are embedded into marketing practices, in line with GDPR and other global regulations.
• Liaise with global teams to drive adoption and rollout of new marketing capabilities across multiple markets.
• Evaluate and onboard new Salesforce innovations as part of the roadmap.
• Manage vendor and partner relationships to ensure high-quality implementation delivery.

Skills & Experience

Required:

• Proven experience leading large-scale Salesforce Marketing Cloud implementations.
• Strong hands-on knowledge of Salesforce Data Cloud (CDP), including data ingestion, modelling, and activation.
• Solid understanding of customer data architecture, data privacy, and consent management.
• Experience with multi-channel journey orchestration and campaign execution.
• Strong stakeholder management and communication skills in a global, cross-functional environment.
• Ability to translate marketing goals into scalable technical solutions.
• Experience working in agile delivery teams or a hybrid agile/waterfall model

.

Nice to Have:

• Salesforce certifications (e.g., Marketing Cloud Consultant, Data Cloud Consultant, Admin, or Architect-level certifications).
• Experience within a global B2C brand, retail, or consumer-facing digital business.
• Familiarity with other Salesforce clouds (Sales, Service, Experience, or Commerce Cloud).

What's on Offer

• Competitive salary up to £90,000 + annual bonus
• Excellent benefits including private healthcare, pension, and generous holiday allowance
• Hybrid working model - central London office with flexible home working
• Greenfield Salesforce programme with long-term investment and executive buy-in
• Be part of a global digital transformation that impacts millions of customers
• Collaborative, inclusive, and forward-thinking team culture

Mason Frank are currently working with a highly reputable Salesforce partner who are looking to hire 2X Salesforce consultants to support their next stage of growth.



Role & Responsibilities

• Gather requirements to scope solutions
• Configure Salesforce solutions
• Work with users and support with adoption and training
• Write user stories

Skills & Qualifications

• Hands-on Salesforce configuration & flows expeirence
• Salesforce Certified
• Salesforce Consulting expeirence
• NPSP experience ( Nice to have)

Benefits

• Base salary up to £65,000
• Remote & Flexible working
• Excellent benefits package including Private Healthcare & Bonus
• Clear progression plan
• Company incentives and regular meet-ups

JOB PURPOSE

Salary: 90,000-120,000 + Benefits

3 days per week in the London Office

Looking for a seasoned CRM Tech Lead to oversee and manage the sophisticated Salesforce platform, with a focus on Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

As the CRM Tech Lead, you will be the primary technical authority responsible for the analysis, architecture, design, implementation, and ongoing support of scalable Force.com solutions, collaborating closely with our external partner network. You will take ownership of the technical solution and process design-including scenario planning, flow mapping, and customer journey development-alongside prototyping, configuration, testing, training, and defining end-user support protocols.

In this role, you will work hand-in-hand with the MarTech, Digital Products, Data, and Integrations Leads within the Technology Delivery team, as well as business stakeholders, to define innovative technology roadmaps that enable the organisation to meet its strategic goals.

The ideal candidate combines strong technical expertise with excellent communication skills, bridging the gap between technical teams and business stakeholders effectively.

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KEY RESPONSIBILITIES

• 
  
  Lead Salesforce Strategy Execution: Drive the implementation of the Salesforce strategy aligned with business goals.
• 
  
  Stay Current with Salesforce Innovations: Keep up to date with Salesforce advancements to guide strategic enhancements.
• 
  
  Manage External Partners: Oversee and coordinate third-party contractors, including administrators and developers, as needed.
• 
  
  Mentor and Develop Team Members: Provide guidance and support to foster team growth and professional development.
• 
  
  Resource Planning: Collaborate with program managers to allocate resources effectively, balancing workload and priorities.
• 
  
  Lead Solution Design & Architecture: Direct the design and architecture of Salesforce solutions across multiple clouds (Sales, Service, Commerce, Agentforce).
• 
  
  Ensure Best Practices Compliance: Ensure solutions are scalable, secure, and aligned with industry standards.
• 
  
  Serve as Primary Salesforce Liaison: Act as the main contact for Salesforce initiatives and own the overall technical architecture.
• 
  
  Collaborate with Stakeholders: Engage with stakeholders to gather requirements and translate them into effective technology solutions.
• 
  
  Own Process and Solution Design: Lead scenario planning, flow mapping, customer journey design, prototyping, configuration, testing, training, and support procedures.
• 
  
  Drive Change Management: Facilitate successful adoption of Salesforce solutions across the organization.
• 
  
  Enforce Governance and Policies: Establish and maintain governance around Salesforce usage and data management.
• 
  
  Monitor Performance: Track system performance and user adoption, making improvements where necessary.
• 
  
  Manage Vendor Relationships: Coordinate with vendors, Salesforce reps, and managed service providers.
• 
  
  Maintain Documentation: Keep comprehensive records of system designs, processes, and protocols.

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PERSON SPECIFICATION

• 
  
  Innovative: Proactively generates new ideas and challenges existing methods.
• 
  
  Adaptable: Adjusts working style to meet the needs of diverse business areas.
• 
  
  Collaborative: Builds strong relationships and works effectively within teams.
• 
  
  Results-Focused: Delivers high-quality outcomes and takes ownership of responsibilities.
• 
  
  Effective Communicator: Excels in both written and verbal communication.
• 
  
  Detail-Oriented: Maintains high accuracy and thoroughness.
• 
  
  Organized & Proactive: Self-driven with strong organizational skills.
• 
  
  Analytical: Solves complex problems through critical thinking.
• 
  
  Resilient: Demonstrates persistence in overcoming challenges.
• 
  
  Personable: Builds rapport across the organization with a positive demeanor.
• 
  
  Flexible: Willing to support tasks outside of regular duties as needed.
• 
  
  Multitasker: Capable of managing multiple priorities independently.

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SKILLS AND EXPERIENCE

Essential:

• 
  
  Extensive Salesforce experience across multiple clouds, including Sales Cloud, Service Cloud, and Commerce Cloud (B2C).
• 
  
  Solid knowledge of DevOps best practices and CI/CD automation, with hands-on experience using Copado for Salesforce release management.
• 
  
  Proven expertise in solution architecture and system integration.
• 
  
  Proficiency in Salesforce development, including Apex, Visualforce, triggers, batch processes, APIs, and web services.
• 
  
  Familiarity with coding standards, deployment workflows, integration, and security best practices.
• 
  
  Strong command of Salesforce declarative tools like Workflow, Flows, Process Builder, and App Builder.
• 
  
  Deep understanding of the Salesforce ecosystem and associated toolsets.
• 
  
  Excellent problem-solving and troubleshooting capabilities.
• 
  
  Strong customer-facing skills.

Salesforce Solution Architect - (Loyalty Cloud Focus)

Base salary range: £100,000-£120,000

Hybrid | London Office

Are you a visionary Salesforce Solution Architect ready to design enterprise-grade solutions that unlock real business value? Join a dynamic consultancy working on cutting-edge Salesforce implementations across Loyalty Cloud, Sales, Service, and Experience Clouds.

As a Salesforce Solution Architect, you'll be the bridge between complex business requirements and elegant technical solutions. You'll:

• Translate business and technical needs into scalable Salesforce capabilities.
• Model processes, architecture, and data structures to support strategic initiatives.
• Develop robust, enterprise-grade architecture that maximizes Salesforce platform value.
• Align business strategy with technological direction.
• Guide and mentor teams, enforce architectural standards, and support delivery excellence.

Skills & Experience

• Proven experience as a Salesforce Solution Architect, including recent Loyalty Cloud implementations.
• Deep knowledge of Salesforce product suite and cross-cloud integrations.
• Strong stakeholder management and consulting skills.
• Ability to lead workshops (Discovery, Solution Design, Delivery).
• Comfortable advising on governance, change management, and strategic adoption.
• Salesforce Certified Application Architect and/or System Architect preferred.

Benefits

• 25 days paid annual leave + bank holidays
• Private healthcare for you and your family (pre-existing conditions included)
• Life assurance, dental insurance, income protection, critical illness cover
• Pension scheme
• Retail discounts and wellness reimbursements
• Access to learning platforms and career development
• Inclusive culture with active CSR and diversity initiatives

Role: Salesforce Functional Consultant (Nonprofit Cloud)

Mason Frank are proud to partner with a leading Salesforce partner specializing in delivering innovative salesforce solutions to nonprofit organizations.

Key responsibilities:

• Collaborate with nonprofit clients to understand their business needs and objectives.
• Design and implement Salesforce Nonprofit Cloud solutions to meet client requirements.
• Conduct workshops and training sessions for clients to ensure successful adoption of Salesforce.
• Provide ongoing support and maintenance for Salesforce implementations.
• Work closely with technical teams to ensure seamless integration with other systems.
• Stay up-to-date with Salesforce releases and best practices to provide innovative solutions.
• Assist in the development of project plans, timelines, and deliverables.

Experience required:

• Salesforce Consultant certifications (Sales, Service OR Experience Cloud)
• Proven experience as a Salesforce Functional Consultant ideally gained in a consulting environment.
• Prior experience with Salesforce Non profit cloud highly desirable
• Excellent communication and interpersonal skills.

Mason Frank are currently partnered exclusively with a Global charity who are beginning their new Salesforce implementation. They are looking to bring in a SME to work alongside their Salesforce Partner.



This role offers the perfect opportunity to remain hands on whilst managing a implementation & System!



Salesforce Systems Manager £55-60K - 2 Days a week in Central London



Role & Responsibilties

- Maintain and build new Salesforce system alongside SF Partner

-Support onboarding & Training of Salesforce Users

-Act as internal & external SME for Salesforce

-Manage data quality & assurance

-Manage third party software such as Form Assembly



Skills & Qualifications

- Hands on Salesforce Admin experience working hands on with configuration & flows

-Salesforce Certified (Nice to have)

-Non profit industry experience ( Grant management nice to have)

-Data management experience



If this role sounds of interest please do reach out to discuss in more detail:

H.Crane@masonfrank.com