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For Permanent and Contract in United Kingdom

    Salesforce Release Manager

    England, West Midlands, Birmingham

    • £60,000 to £75,000 GBP
    • Developers Role
    • Seniority: Senior

    Job description



    Job Title: Salesforce Release Manager
    Location: Remote (UK-based only)
    Contract Type: Fixed Term - 12 Months
    Salary: £60,000-£75,000 per annum

    About Us



    A leading manufacturing business headquartered in Birmingham, UK, committed to innovation, quality, and customer satisfaction. As they continue to expand our digital transformation journey, they are are looking for a skilled Salesforce Release Manager to join the team on a 12-month fixed-term contract. This is a key role supporting the stability and evolution of our Salesforce platform, which is critical to the commercial operations.

    Role Overview



    As a Salesforce Release Manager, you will oversee the planning, coordination, and execution of Salesforce releases across multiple environments. You'll work closely with internal stakeholders, Salesforce developers, and third-party vendors to ensure that all releases are delivered efficiently, with minimal disruption to users and business operations.

    Key Responsibilities



    • Own and manage the end-to-end Salesforce release lifecycle, including sandbox management, deployment planning, and release governance.


    • Coordinate with development, QA, and business teams to schedule, test, and deploy changes to Salesforce environments.


    • Ensure release documentation, change logs, and rollback plans are accurately maintained.


    • Champion best practices in version control, CI/CD pipelines, and Salesforce DevOps tools (e.g., Gearset, Copado, Jenkins).


    • Conduct impact assessments for new releases and support regression testing and defect resolution.


    • Work with internal stakeholders to align release planning with business priorities and seasonal operational needs.


    • Monitor and enforce compliance with change management policies and governance processes.

    Required Skills & Experience



    • Proven experience as a Salesforce Release Manager or in a similar Salesforce DevOps/change management role.


    • Strong knowledge of Salesforce platform architecture, configuration, and release management practices.


    • Experience with version control systems (e.g., Git) and CI/CD tools for Salesforce.


    • Familiarity with tools such as Gearset, Copado, or similar release management platforms.


    • Excellent stakeholder communication skills and the ability to coordinate across technical and non-technical teams.


    • Ability to work independently and remotely, with strong time management and attention to detail.


    • Must be based in the UK and eligible to work without sponsorship.

    Desirable



    • Salesforce certifications (e.g., Platform App Builder, Administrator, or DevOps-related certifications).


    • Previous experience working within a manufacturing or industrial business environment.


    • Experience supporting agile software delivery teams.

    What is on Offer



    • Competitive salary of £60,000-£75,000 per annum.


    • 12-month fixed-term contract with the potential for extension or permanent opportunities.


    • Fully remote working with flexible hours.


    • Opportunity to contribute to a major Salesforce transformation project in a growing organisation.


    If you are interested in this role, please send all enquires to     j.mist1@masonfrank.com

    Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.

    Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

    Remote Salesforce Developer - £550/day Outside IR35

    England, London, City of London

    • £500 to £550 GBP
    • Developers Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description





    Salesforce Developer, Remote, £550/day Outside IR35

    A well-established client in the media industry is looking to bring on a Salesforce Developer to support and enhance their Salesforce platform, with a focus on Sales Cloud and Service Cloud. The system is heavily relied upon in daily operations and plays a central role in the business, so ensuring its smooth performance and strategic utilisation is essential.

    This role involves working closely with internal teams and senior stakeholders to deliver scalable, high-quality solutions that align with business goals.

    Key Responsibilities and Requirements:
    • Extensive experience integrating Apex, Lightning Web Components, and Aura Components
    • Minimum of 6 years of hands-on Salesforce development experience
    • Strong background in redesigning trigger frameworks and optimising trigger usage
    • Solid understanding of Process Builders and Workflows
    • Ability to take complex business requirements and translate them into clear, deliverable solutions
    • Deep expertise in Sales Cloud and Service Cloud
    • Strong communication skills and confidence in collaborating with C-level stakeholders




    Additional Preferred Experience:
    • At least 6 years of hands-on development experience is preferred
    • Experience with API integrations and external system connectivity
    • Proven ability to lead development teams
    • Exposure to Marketing Cloud is a plus


    Salesforce Business Analyst

    England, London, City of London

    • £65,000 to £80,000 GBP
    • Business Analysts Role
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst Professional Services Business)

    Location- London (City) /Hybrid Working 2 days per week, Start date- ASAP

    Contract Type- Permanent , Hours- Full Time, Salary - £70,000 + Bonus + Benefits



    I have partnered with a leading professional services firm based in the heart of London, dedicated to delivering innovative solutions and exceptional client service. As we continue to enhance our Salesforce platform to better support business growth and operational efficiency, we are seeking an experienced Salesforce Business Analyst to join the team

    Role Overview



    As a Salesforce Business Analyst, you will play a pivotal role in bridging the gap between business needs and Salesforce technology. You will work closely with stakeholders across the organisation to gather requirements, analyse business processes, and ensure Salesforce solutions align with strategic goals. Your insights will help drive improvements, optimising our Salesforce implementation to support both internal teams and client-facing activities.

    Key Responsibilities



    • Collaborate with business stakeholders to gather, document, and validate detailed Salesforce requirements.


    • Analyse current business processes and identify opportunities for automation and enhancement within Salesforce.


    • Translate business needs into clear, actionable user stories and functional specifications for the Salesforce development team.


    • Support testing phases by creating test cases, coordinating user acceptance testing (UAT), and managing defect resolution.


    • Work alongside Salesforce Administrators, Developers, and external consultants to deliver seamless solutions.


    • Provide ongoing support and training materials to end users to maximise Salesforce adoption and efficiency.


    • Stay up-to-date with Salesforce best practices and industry trends to recommend continuous improvements.

    Required Skills & Experience



    • Proven experience as a Business Analyst working with Salesforce in a professional services or consulting environment.


    • Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or related Salesforce products.


    • Ability to engage effectively with both technical teams and business stakeholders.


    • Experience with requirements gathering, process mapping, and user story creation.


    • Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).


    • Excellent communication, analytical, and problem-solving skills.


    • Strong organisational skills with an ability to manage priorities in a fast-paced environment


    If you are interested in this role, please send all enquires to j.mist1@masonfrank.com

    Marketing Automation Specialist

    England, London, City of London

    • £30,000 to £40,000 GBP
    • Marketing Automation Role
    • Skills: Salesforce Marketing Cloud
    • Seniority: Mid-level

    Job description



    Marketing Automation Specialist - 12 month Fixed Term Contract



    Join a leading organisation in their industry as a Marketing Automation Specialist! This role involves crafting and executing automated CRM email marketing campaigns using Salesforce Marketing Cloud. Collaborate closely with a Marketing Automation Manager to enhance campaign performance and build digital assets such as landing pages and forms.



    Key Responsibilities:

    • Develop and execute automated email campaigns within a B2C framework using platforms like Salesforce Marketing Cloud
    • Working with CRM and Digital teams across Regions and countries
    • Build and optimise digital assets such as landing pages, forms, and email templates.
    • Utilise Salesforce to support campaign tracking and data management.




    Key Skills & Experience:
    • Proven experience using Salesforce Marketing Cloud within a professional setting.
    • Strong proficiency in executing automated CRM campaigns
    • Hands-on experience with tracking/analysing campaign performance data in Salesforce
    • Skilled in creating and managing digital marketing assets.




    About the Company:

    This organisation is a leader in its field, known for valuing and investing in its marketing team. With the recent addition of a Marketing Automation Manager, this is an exciting time to join their journey and make a significant impact as part of their growing centre of excellence.



    How to Apply:

    If this opportunity aligns with your skills and career aspirations, we'd love to hear from you!
    • Email: a.adesanya1@masonfrank.com
    • Telephone: 020 3148 4636




    Submit your CV today or reach out via email or phone to learn more about this role.

    PIM product owner

    England, London, City of London

    • $500 to $550 USD
    • Other Positions Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Job Title: Salesforce Consultant
    Location: "Remote"
    Employment Type: Contract
    Salary: £500 per day
    Start Date: 26th of August

    Mason Frank International has partnered with a leading company in the real estate industry that is currently undertaking a significant Salesforce implementation project, focusing on Sales Cloud and Service Cloud.

    We are seeking an experienced Salesforce Consultant to play a critical role in the design, configuration, and successful delivery of this key phase of the project.

    Role Responsibilities:
    • Collaborate with internal stakeholders and technical teams to understand business needs and translate them into Salesforce solutions.
    • Design and implement scalable solutions using Sales Cloud and Service Cloud.
    • Configure Salesforce features such as workflows, process builder, flows, validation rules, and approval processes.
    • Participate in workshops, requirement gathering sessions, and provide expert advice on Salesforce capabilities.
    • Deliver documentation and end-user training as required.
    • Ensure best practices are followed across the platform.


    Job Requirements:
    • Proven experience as a Salesforce Consultant, with hands-on project delivery.
    • Strong knowledge of Sales Cloud and Service Cloud.
    • Experience in designing end-to-end Salesforce solutions tailored to business requirements.
    • Solid understanding of Salesforce configuration, customization, and integration tools (e.g., APIs, middleware, AppExchange solutions).
    • Ability to work independently and manage client expectations effectively.
    • Excellent communication and stakeholder management skills.
    • Real estate or property industry experience is advantageous but not required.

    Salesforce Business Analyst (Certified Admin)

    England, London

    • £65,000 to £75,000 GBP
    • Business Analysts Role
    • Skills: Salesforce Business Analyst
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst (Certified Admin)

    Location: London/ hybrid

    Salary: £65,000 to £75,000



    Mason Frank are proud to partner with a global end user who are looking to hire an experienced Salesforce Business Analyst. This role would suit a dynamic and detail-oriented Salesforce Business Analyst who is passionate about leveraging Salesforce to drive business transformation

    The SF BA acts as a key liaison between business stakeholders and technical teams, you'll play a pivotal role in optimizing the Salesforce platform to meet their evolving business needs.

    Key Responsibilities
    • Collaborate with stakeholders to gather, analyze, and document business requirements.
    • Translate business needs into functional Salesforce solutions.
    • Configure and maintain Salesforce objects, workflows, validation rules, and reports.
    • Support user adoption through training, documentation, and ongoing support.
    • Partner with developers and admins to implement scalable solutions.
    • Conduct regular system audits and prepare for Salesforce releases.


    Required Qualifications
    • Salesforce Administrator Certification (ADM 201) - mandatory.
    • 3+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce.
    • Strong understanding of Salesforce best practices and functionality.
    • Excellent communication and stakeholder management skills.
    • Experience with tools like Jira, Confluence, or similar is a plus.


    Nice to Have
    • Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
    • Knowledge of Agile methodologies.
    • Additional Salesforce certifications (e.g., Business Analyst, Advanced Admin)

    Salesforce Programme Manager

    England, London

    • £700 to £700 GBP
    • Project Managers Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Location: Remote
    Client Industry: Retail
    Contract Type / Contract
    Start Date: 01/09/2025

    Role Overview



    We're seeking an experienced Salesforce Programme Manager to lead a critical transformation programme for a major retail client, migrating from Salesforce CPQ to Revenue Cloud Advanced (RCA). The client is already leveraging Sales and Service Cloud, and this programme will complete their move to a fully integrated revenue platform.

    Key Responsibilities



    • Own and manage the end-to-end CPQ to RCA transformation


    • Define programme roadmap, scope, milestones, and risks


    • Lead cross-functional teams and third-party vendors (Salesforce, SIs, etc.)


    • Ensure seamless integration with existing Sales & Service Cloud setup


    • Oversee governance, solution design, testing, and change management


    • Align executive stakeholders across Sales, Finance, Ops, and IT


    • Drive adoption and ensure business readiness across all impacted teams

    Required Skills & Experience



    • Proven experience leading Salesforce transformation programmes, ideally CPQ or Revenue Cloud


    • Strong understanding of Quote-to-Cash processes, with deep Salesforce ecosystem knowledge


    • Familiarity with Sales and Service Cloud and how RCA integrates with them


    • Excellent stakeholder and vendor management skills


    • Salesforce certifications (e.g. CPQ Specialist, Revenue Cloud Consultant) a strong plus


    • Retail or high-volume B2C experience preferred

    Customer Services Manager

    England, Greater Manchester

    • £150 to £300 GBP
    • Other Positions Role
    • Skills: Customer-focused operations, call centre environment, complaints handling, claims processing, payments management, financial services industry, consumer duty compliance, fraud prevention, complaints resolution, salesforce
    • Seniority: Mid-level

    Job description





    Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week)

    Duration: 3 Months
    Location: Crewe, Cheshire
    Engagement Type: Contract

    We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight.

    Key Responsibilities:
    • Lead and support customer-focused operational teams in a high-paced environment
    • Oversee complaint resolution, claims processing, and payment handling
    • Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling
    • Collaborate with senior management and executive teams to align operational activities with strategic goals
    • Analyse and enhance KPIs, reporting structures, and operational efficiency
    • Utilise Salesforce within a customer service or operational context
    • Leverage MI for performance and insight-driven decision making
    • Contribute to the implementation of new technologies and digital tools
    • Support transformation initiatives within the operational function


    Essential Experience:
    • Extensive background in customer service operations such as call centres, claims or complaints departments
    • Proven experience in a financial services environment
    • Strong understanding of regulatory frameworks including consumer duty and fraud prevention


    Desired Skills:
    • Experience in large-scale transformation programmes
    • Proven ability to implement new technologies to improve operations
    • Background in operational use of Salesforce
    • Analytical skills in MI utilisation and KPI optimisation
    • Strategic thinking with previous exposure to executive-level collaboration


    Of you would be interested in learning more about this opportunity, please apply with your CV and I will be in touch!

    Salesforce Consultant

    Scotland, Glasgow

    • £400 to £550 GBP
    • Consultants Role
    • Skills: Salesforce CRM, Solution Design, Process Automation, Stakeholder Engagement, Data Migration, Integration Expertise, Business Analysis, User Training, Agile Methodology.
    • Seniority: Mid-level

    Job description





    Job Title: Salesforce Consultant
    Location: Hybrid (Glasgow)
    Employment Type: Contract
    Rate: £550 per day
    Start Date: ASAP

    Mason Frank is working with an exciting Salesforce end-user on an Experience Cloud implementation project. They're seeking an experienced Salesforce Consultant to join on a 6-month contract. This hybrid role involves remote work with some on-site collaboration in Glasgow.

    Responsibilities:
    • Design and deliver scalable Salesforce solutions
    • Support the delivery of Experience Cloud portals
    • Lead workshops and advise on best practices
    • Integrate with Sales Cloud, Service Cloud, and external systems
    • Provide documentation and training


    Requirements:
    • Proven Salesforce Consultant experience
    • Experience Cloud implementation expertise
    • Strong configuration skills (flows, process builder, custom objects)
    • Excellent stakeholder engagement


    If interested, please apply with your CV and I'll be in touch!

    Salesforce Technical Lead/Architect

    England, London

    • £90,000 to £120,000 GBP
    • Architects Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    JOB PURPOSE

    Salary: 90,000-120,000 + Benefits

    3 days per week in the London Office

    Looking for a seasoned CRM Tech Lead to oversee and manage the sophisticated Salesforce platform, with a focus on Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

    As the CRM Tech Lead, you will be the primary technical authority responsible for the analysis, architecture, design, implementation, and ongoing support of scalable Force.com solutions, collaborating closely with our external partner network. You will take ownership of the technical solution and process design-including scenario planning, flow mapping, and customer journey development-alongside prototyping, configuration, testing, training, and defining end-user support protocols.

    In this role, you will work hand-in-hand with the MarTech, Digital Products, Data, and Integrations Leads within the Technology Delivery team, as well as business stakeholders, to define innovative technology roadmaps that enable the organisation to meet its strategic goals.

    The ideal candidate combines strong technical expertise with excellent communication skills, bridging the gap between technical teams and business stakeholders effectively.


    KEY RESPONSIBILITIES


    • Lead Salesforce Strategy Execution: Drive the implementation of the Salesforce strategy aligned with business goals.


    • Stay Current with Salesforce Innovations: Keep up to date with Salesforce advancements to guide strategic enhancements.


    • Manage External Partners: Oversee and coordinate third-party contractors, including administrators and developers, as needed.


    • Mentor and Develop Team Members: Provide guidance and support to foster team growth and professional development.


    • Resource Planning: Collaborate with program managers to allocate resources effectively, balancing workload and priorities.


    • Lead Solution Design & Architecture: Direct the design and architecture of Salesforce solutions across multiple clouds (Sales, Service, Commerce, Agentforce).


    • Ensure Best Practices Compliance: Ensure solutions are scalable, secure, and aligned with industry standards.


    • Serve as Primary Salesforce Liaison: Act as the main contact for Salesforce initiatives and own the overall technical architecture.


    • Collaborate with Stakeholders: Engage with stakeholders to gather requirements and translate them into effective technology solutions.


    • Own Process and Solution Design: Lead scenario planning, flow mapping, customer journey design, prototyping, configuration, testing, training, and support procedures.


    • Drive Change Management: Facilitate successful adoption of Salesforce solutions across the organization.


    • Enforce Governance and Policies: Establish and maintain governance around Salesforce usage and data management.


    • Monitor Performance: Track system performance and user adoption, making improvements where necessary.


    • Manage Vendor Relationships: Coordinate with vendors, Salesforce reps, and managed service providers.


    • Maintain Documentation: Keep comprehensive records of system designs, processes, and protocols.


    PERSON SPECIFICATION


    • Innovative: Proactively generates new ideas and challenges existing methods.


    • Adaptable: Adjusts working style to meet the needs of diverse business areas.


    • Collaborative: Builds strong relationships and works effectively within teams.


    • Results-Focused: Delivers high-quality outcomes and takes ownership of responsibilities.


    • Effective Communicator: Excels in both written and verbal communication.


    • Detail-Oriented: Maintains high accuracy and thoroughness.


    • Organized & Proactive: Self-driven with strong organizational skills.


    • Analytical: Solves complex problems through critical thinking.


    • Resilient: Demonstrates persistence in overcoming challenges.


    • Personable: Builds rapport across the organization with a positive demeanor.


    • Flexible: Willing to support tasks outside of regular duties as needed.


    • Multitasker: Capable of managing multiple priorities independently.


    SKILLS AND EXPERIENCE

    Essential:


    • Extensive Salesforce experience across multiple clouds, including Sales Cloud, Service Cloud, and Commerce Cloud (B2C).


    • Solid knowledge of DevOps best practices and CI/CD automation, with hands-on experience using Copado for Salesforce release management.


    • Proven expertise in solution architecture and system integration.


    • Proficiency in Salesforce development, including Apex, Visualforce, triggers, batch processes, APIs, and web services.


    • Familiarity with coding standards, deployment workflows, integration, and security best practices.


    • Strong command of Salesforce declarative tools like Workflow, Flows, Process Builder, and App Builder.


    • Deep understanding of the Salesforce ecosystem and associated toolsets.


    • Excellent problem-solving and troubleshooting capabilities.


    • Strong customer-facing skills.

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