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For Permanent and Contract in United Kingdom

    CRM Manager

    England, London

    • £40,000 to £55,000 GBP
    • Marketing Automation Role
    • Seniority: Mid-level

    Job description



    CRM Manager (Salesforce Marketing Cloud) - London - Hybrid


    Sector: Purpose‑Driven Organisation with a Strong Mission


    About the Organisation

    We are a long‑established, values‑led organisation with a strong mission and a meaningful social purpose. Our group operates several well‑known consumer brands and is entering a new phase of growth, with increasing demand for highly personalised, data‑driven engagement. As we expand, we are investing heavily in CRM, automation, and customer experience to better serve the people who rely on us.

    About the Role

    We're looking for an experienced CRM Manager specialising in Salesforce Marketing Cloud to join our growing marketing and customer experience function.

    In this role, you'll be the in‑house expert responsible for planning, building, optimising, and reporting on all CRM and marketing automation activity. You'll work across multiple brands and collaborate closely with Marketing, Enquiries, and Operations to deliver seamless journeys, personalised campaigns, and measurable performance improvements.

    This is a hands‑on role suited to someone who blends technical CRM expertise with strategic thinking and data‑driven decision‑making.

    Key Responsibilities

    Platform Ownership & CRM Execution
    • Take full responsibility for how the organisation uses Salesforce Marketing Cloud across its brand portfolio, ensuring the platform is configured, maintained, and continually improved. Construct multi‑step communication flows-across email, SMS, and app‑based channels-using Marketing Cloud's automation and journey‑building tools. Experiment with variations in content, timing, and targeting to refine performance over time.


    Audience Structure & Data Stewardship
    • Shape how customer data is organised by defining segmentation rules, audience groupings, and contact structures to support personalised outreach. Oversee data hygiene processes, ensure compliance with data‑privacy standards, and maintain correct handling of permissions and opt‑outs. Investigate and remedy inconsistencies in data feeds or connections between systems (e.g., tracking systems, websites, CRM).


    Insight, Reporting & Measurement
    • Produce and maintain dashboards showing engagement, conversion patterns, retention metrics, and other CRM‑led performance indicators. Translate CRM activity into insights that help commercial and marketing teams make informed decisions. Review ongoing campaign trends and propose continual improvements.


    Candidate Requirements

    Experience & Technical Background
    • A minimum of 3 years working directly with Salesforce Marketing Cloud, with hands‑on ownership of builds and campaigns. Practical familiarity with core Marketing Cloud modules such as automation features, messaging tools, advertising connections, and analytics interfaces. Experience connecting Marketing Cloud to other digital systems (for example: CRMs, content platforms, call‑tracking tools, or similar environments).


    Data Knowledge & Compliance
    • Strong understanding of how to manage customer data responsibly, including segmentation logic, consent handling, and GDPR‑aligned processes. Comfortable reviewing, cleaning, and validating datasets using spreadsheet tools or analytics platforms.


    Communication & Collaboration
    • Able to explain technical CRM setups to colleagues without technical backgrounds. Confident working across multiple teams to gather requirements, clarify workflows, and support operational delivery.


    If you would like to know more, feel free to reach out via the contact information below:


    Email:
    a.adesanya1@masonfrank.com

    new

    Salesforce Functional Lead

    England, London

    • £80,000 to £90,000 GBP
    • Consultants Role
    • Seniority: Senior

    Job description



    Job Title: Salesforce Functional Lead
    Salary: £80,000 - £90,000
    Location: London, Leeds, Manchester, or Newcastle (Hybrid - 3 days per week in office)

    Overview
    We are working with a growing consultancy that specialises in delivering high-quality Salesforce solutions to a diverse client base across the UK. With offices in London, Leeds, Manchester, and Newcastle, they are looking to appoint an experienced Salesforce Functional Lead to play a key role in shaping solution design, driving delivery excellence, and supporting the growth of their Salesforce practice.

    This is an exciting opportunity for an experienced Salesforce professional who enjoys working closely with stakeholders, leading project teams, and translating complex business challenges into effective Salesforce solutions.

    Key Responsibilities


    • Lead the design and delivery of Salesforce solutions in alignment with client expectations and project scope


    • Collaborate with senior stakeholders and end users to analyse business needs and translate them into effective Salesforce solutions


    • Facilitate workshops, gather requirements, and produce clear functional documentation


    • Guide and mentor project teams, ensuring adherence to Salesforce best practices and architectural standards


    • Work closely with technical teams to ensure successful implementation and delivery


    • Contribute to continuous improvement initiatives across delivery processes, frameworks, and methodologies


    • Support client engagement activities, building strong and lasting relationships


    Key Requirements


    • Strong experience working within the Salesforce ecosystem in a functional or consultancy-led role


    • Proven experience leading Salesforce implementations or transformation programmes


    • Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences


    • Strong requirements gathering and solution design capabilities


    • Experience facilitating workshops and translating business requirements into functional specifications


    • Understanding of Salesforce best practices, platform capabilities, and delivery frameworks


    • Experience working within a consulting or client-facing environment is highly desirable


    What's on Offer


    • Salary between £80,000 - £90,000


    • Hybrid working model (3 days per week in your chosen office: London, Leeds, Manchester, or Newcastle)


    • Opportunity to work on high-impact Salesforce transformation programmes


    • Collaborative and supportive consultancy environment with strong career progression opportunities






    If you are interested in this role, please send all enquires to
    j.mist1@masonfrank.com

    Salesforce Developer

    England, London, City of London

    • £70,000 to £75,000 GBP
    • Developers Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description



    Salesforce Developer

    London | Hybrid (2 days → moving to 3 days) | Up to £75,000 + 10% Bonus

    Join a household name in the UK digital space that operates one of the nation's most visited consumer platforms. As a data-driven powerhouse, our client is scaling their engineering team to redefine how millions of end-users interact with digital services. You will join a cross-functional Agile squad, building innovative, high-availability solutions that directly impact a massive national audience.

    The Role
    • Customisation & Coding: Lead programmatic development with a heavy focus on LWC and Apex.
    • Integration's: Own complex projects involving external applications, REST/SOAP APIs, and web services.
    • Collaboration: Partner with Designers and Product Managers to turn user insights into technical reality.
    • Innovation: Explore AI and automation technologies to stay ahead of the Salesforce ecosystem curve.


    What You'll Need
    • Tech Stack: High proficiency in Apex, LWC (life cycle hooks, LDS), SOQL, and JavaScript.
    • Integration's: Experience with connected apps, Apex callouts, and outbound messaging.
    • DevOps: Familiarity with SFDX/CLI and GIT for source control is a major plus.
    • Certifications: Platform Developer I or II is preferred, but solid real-world experience is key.
    • Mindset: Commercially driven, resilient, and excited by a busy "product-led" environment.


    Key Benefits
    • Salary: Up to £75,000 + 10% bonus.
    • Location: Hybrid London office (starting at 2 days, moving to 3).


    Marketing Automation Solutions Consultant (Pardot/MCAE)

    England, London

    • £45,000 to £60,000 GBP
    • Marketing Automation Role
    • Skills: Pardot, Marketing Automation, MQLs, SQLs, Lead Nurture, Data Cloud
    • Seniority: Mid-level

    Job description



    Marketing Automation Consultant



    I'm supporting a business that is looking for a Marketing Automation Consultant who can take charge of delivering technical solutions and act as a key partner to their clients. The position involves running early‑stage scoping conversations, mapping out what customers need, and guiding how marketing technology is set up and used.

    You'll play an important role in helping clients get real value from their platforms, ensuring smooth implementation and contributing to ongoing improvements across their marketing systems. If you enjoy working at the intersection of technology and customer engagement, this could be a strong next step.

    What You'll Do

    • Facilitate initial technical discussions to understand client objectives and translate them into clear documentation.
    • Work alongside internal and client‑side teams to outline solution approaches that follow platform‑specific best practice.
    • Convert high‑level plans into structured technical documents that developers or technical teams can follow.
    • Coordinate the rollout of new systems or enhancements, supporting data transfers and guiding users through new features and processes.
    • Explore both established and emerging tools to enhance delivery quality and broaden service capabilities.

    Skills & Experience Needed

    • Strong familiarity with the Salesforce ecosystem in products like Pardot/MCAE, Marketing Cloud Engagement, and Data Cloud; relevant certifications are highly beneficial.
    • Experience working with tools that support lead capture, qualification, analytics, or reporting.
    • Ability to oversee full solution lifecycles, from early discovery through to go‑live and user enablement.
    • Solid project coordination capabilities, including handling timelines, risks, and stakeholder communication.
    • Background in consulting or client‑facing technical work, with an interest in improving how organisations use their marketing technologies.


    If you're looking for a position that blends platform expertise with client partnership and solution ownership, we encourage you to get in touch.




    Email - a.adesanya1@masonfrank.com

    Salesforce Project Manager - London - Outside IR35

    England, London

    • £500 to £550 GBP
    • Project Managers Role
    • Skills: Salesforce
    • Seniority: Mid-level

    Job description





    Salesforce Project Manager - London Based - £550/Day (Outside IR35)

    This established and growing organisation is looking to strengthen its Salesforce delivery capability by bringing in an experienced Salesforce Project Manager to lead the successful execution of key programmes across the Salesforce estate. This role will focus on overseeing the delivery of strategic initiatives, managing technical backlogs, and ensuring best practice is followed throughout the project lifecycle.

    As the primary point of ownership for Salesforce projects, you'll work closely with technical teams, stakeholders and third‑party partners to drive end‑to‑end delivery. You'll play a critical role in prioritising work, shaping roadmaps, improving delivery processes, and ensuring the platform evolves in line with business needs. This is a hands‑on project management position requiring strong Salesforce understanding, excellent communication skills, and a proven track record of managing complex multi-cloud environments.

    Key Skills & Experience

    • Extensive experience managing Salesforce programmes and projects
    • Strong understanding of Salesforce capabilities across Classic and Lightning
    • Proven track record delivering projects across multiple Salesforce Clouds and products
    • Ability to work closely with technical teams to manage backlogs, resolve issues, and ensure high-quality delivery
    • Strong capability in requirements gathering, stakeholder management, and translating business needs into actionable plans
    • Experience defining processes, governance frameworks, and best practices within Salesforce delivery environments