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Job Title: Solution Architect - AgentForce Implementation (Service Cloud)

Location: Hybrid, Plano TX (Relocation assistance offered)

Employment Type: Full-Time

Compensation: $185,000+

About the Role:

We are seeking a seasoned Strategic Solution Architect with deep expertise in Salesforce Service Cloud to lead the implementation of AgentForce. This role is critical to ensuring a scalable, secure, and high-performing solution that aligns with business goals and enhances agent productivity and customer experience.

Key Responsibilities:

• Lead the end-to-end architecture and design of the AgentForce implementation within Salesforce Service Cloud.
• Collaborate with cross-functional teams including business stakeholders, Salesforce developers, system integrators, and product owners to define and deliver strategic solutions.
• Translate business requirements into scalable technical designs that leverage Salesforce best practices.
• Ensure integration of AgentForce with existing Salesforce orgs, data models, and third-party systems.
• Provide architectural governance, technical leadership, and mentorship to delivery teams.
• Define and enforce standards for data security, performance optimization, and system reliability.
• Drive roadmap planning, gap analysis, and solutioning for future enhancements and scalability.
• Act as the primary point of contact for architectural decisions and escalation during implementation phases.

Required Qualifications:

• 7+ years of experience in enterprise architecture, with a strong focus on Salesforce platforms.
• Proven experience implementing Salesforce Service Cloud solutions at scale.
• Deep understanding of Salesforce data architecture, security models, and integration patterns.
• Experience with AgentForce or similar agent enablement platforms is highly preferred.
• Strong communication and stakeholder management skills.
• Salesforce certifications such as Application Architect or System Architect are a plus.

My customer is a leading technology consulting firm delivering multi-cloud and quote-to-cash transformation projects for clients in high-tech, manufacturing, financial services, retail, and healthcare. They're currently seeking a Senior MuleSoft Consultant (Contract) to take on an exciting new project.

Position Summary

My customer is seeking a Senior MuleSoft Consultant (Contract) with at least five (5) years of hands-on experience implementing MuleSoft solutions and designing integration architectures.

This role combines both development and architecture responsibilities, focusing on designing modern API-led integration patterns and building robust solutions using MuleSoft's Anypoint Platform. The engagement is remote with occasional onsite collaboration and involves close work with stakeholders, integration teams, and other cloud specialists (including Salesforce).

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Key Responsibilities

Integration Strategy & Architecture

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  Analyze client systems and identify integration opportunities.
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  Define integration patterns, security models, and data governance standards.
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  Create scalable architecture designs that ensure performance and reliability.

Solution Design & Development

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  Build and configure integration flows using Anypoint Studio, DataWeave, API Manager, and Runtime Manager.
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  Develop REST/SOAP APIs, transformations, and error-handling logic.
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  Implement reusable components and connectors to integrate Salesforce and other systems.

API Management

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  Design and manage APIs, applying access control, rate limiting, and security policies.
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  Configure monitoring and logging to ensure operational stability.

Testing & Quality Assurance

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  Create and execute unit, integration, and performance tests.
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  Troubleshoot issues, perform root-cause analysis, and deploy fixes.

Collaboration & Leadership

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  Partner with business analysts, Salesforce consultants, and data teams to define technical solutions.
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  Mentor junior developers and promote best practices in code quality and architecture.
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  Support deployment and provide post-implementation optimization.

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Required Qualifications

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  Experience: Minimum 5 years delivering MuleSoft integrations. Proven success in enterprise-grade integration design and implementation.
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  Technical Skills: Strong expertise in the MuleSoft Anypoint Platform, API-led architecture, REST/SOAP, JMS, and cloud platforms (AWS, Azure).
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  Design & Architecture: Skilled at creating scalable integration strategies and documentation. Familiar with OAuth, JWT, SSL, and data governance best practices.
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  Cross-Platform Integration: Experience connecting MuleSoft with Salesforce, ERP, or other enterprise systems.
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  Communication & Leadership: Excellent stakeholder communication and mentoring experience.
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  Certification: MuleSoft developer/architect certifications (MCD-Level 1/2, MCPA) preferred; Salesforce certifications a plus.

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Preferred Qualifications

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  Experience with CI/CD pipelines (Git, Jenkins, Azure DevOps).
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  Familiarity with DevOps, containerization (Docker/Kubernetes), and automated testing frameworks.
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  Knowledge of AI/analytics integrations or low-code/no-code automation tools.

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Why Join This Project

Impactful Work: Support major enterprises in modernizing their systems through API-driven, cloud-first integration strategies.
Diverse Engagements: Gain exposure to multiple industries, from financial services to healthcare and manufacturing.
Collaborative Culture: Work with a forward-thinking consulting team that values innovation, empowerment, and continuous learning.
Mission-Driven: Partner with an organization committed to social responsibility and measurable client success.

Mason Frank is recruiting a Salesforce Solution Architect for a dynamic, international team specializing in Salesforce, Data Cloud, Service Cloud, and AI solutions. This remote role (EST-based) focuses on designing scalable architectures, leading global delivery teams, and advising executives on transformative projects. You'll own solutions from strategy to execution, driving operational efficiency for mid-sized and enterprise clients ready to scale with innovative technologies.

Responsibilities

• Architect & Deliver: Lead the design and implementation of Salesforce solutions across Sales, Service, Experience, and Data Cloud, translating business needs into secure, scalable architectures while adhering to best practices, limits, and integrations. Provide hands-on technical support to accelerate delivery.
• Advise Clients: Act as the key technical and strategic advisor, facilitating workshops, discovery sessions, and demos; clearly communicate complex trade-offs to technical and executive audiences.
• Lead Teams & Projects: Ensure on-time, on-budget delivery aligned with client goals; resolve escalations efficiently.
• Support Growth: Partner with sales on scoping, proposals, and Statements of Work (SOWs); contribute architectural insights to pre-sales activities.
• Contribute to Expertise: Create content like case studies, blogs, and webinars to enhance market presence; stay current on Salesforce and AI trends to position the team as industry leaders.

Requirements

• Experience: 5+ years in Salesforce consulting with architectural leadership in Sales, Service, and Experience Cloud; proven success leading global teams on enterprise-scale projects.
• Technical Expertise: Deep knowledge of AgentForce, Data Cloud, Service Cloud Voice, AI-driven solutions, data modeling, security, and integrations.
• Skills: Strong communication to translate technical concepts into business value; ability to simplify ideas for clients and content creation.
• Certifications (Required): Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant.
• Certifications (Preferred): Data Cloud Consultant, Experience Cloud Consultant, Revenue Cloud Consultant, Marketing Cloud Consultant, Application/System Architect, Agentforce Specialist.
• Bonus: Track record of knowledge sharing via articles, presentations, webinars, or community involvement.

Benefits

Influence how enterprises optimise operations with Salesforce and AI, supported by a results-driven team!

About Mason Frank

Mason Frank International is the global leader in Salesforce recruitment, connecting top Salesforce professionals with leading organisations worldwide. Our deep market expertise and extensive network help candidates find career-defining roles while enabling companies to build exceptional Salesforce teams.

Salesforce ISV Engineer - Remote

Design, develop, and deploy features for our Guided Selling Salesforce package, ensuring high quality and adherence to best practices.
● Take ownership of features across the entire development lifecycle, working closely with your Product counterparts.
● Architect and implement robust, scalable, and secure solutions within the Salesforce platform, with a strong focus on ISV considerations.
● Apply industry best practices for Salesforce development, writing clean, secure, and maintainable code that is well tested and observable. Implement comprehensive unit, integration, and functional tests to ensure the reliability and stability of our Salesforce package.
● Proactively identify and address technical debt, refactoring existing code to improve performance, scalability, and maintainability of the Salesforce package
● Help ensure compliance with Salesforce AppExchange security and technical requirements for ISV partners.
● Build expert-level proficiency with relevant 3rd party integrations
● Identify and advocate for process improvements both within the team and at the organization level
● Contribute pull request reviews and respond to feedback
● Author technical documentation as needed to share knowledge on complex areas
● Actively manage work in Jira, proactively communicating updates so as to keep constituents informed
● Be an active and amazing teammate!
Qualifications:
● 5+ years of experience with Salesforce package development and configuration as well as a strong understanding of the Salesforce platform
● 3+ years hands on experience with Salesforce developer toolkit including classes, web services, controllers, triggers, batch, queuable, schedulers, custom settings, custom metadata, SOQL
● Proven experience in developing and deploying Salesforce ISV managed packages, with a deep understanding of package development best practices and limitations.
● Demonstrated ability to design and implement complex, scalable, and performant solutions within the Salesforce platform.
● Demonstrate excellent understanding of various governor limits applicable to Salesforce
● Working knowledge of data structures and common architectural patterns
● Experience with generative AI development tools (e.g., Claude, Copilot, ChatGPT or similar)
● Demonstrated ability to effectively work in a remote team environment with minimal supervision
Nice to haves:
● Experience with JavaScript frameworks like React, Vue, Svelte and Angular
● Experience with non-Salesforce database technologies, like SQL and Redis

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Join a dynamic team dedicated to expanding Salesforce innovations. Our client is seeking a Salesforce ISV Engineer to contribute to their ambitious team on a permanent basis. This remote position ensures you can work from anywhere while making a significant impact from day one.

**Key Responsibilities:**
- Collaborate with cross-functional teams to develop and enhance Salesforce applications.
- Design and implement solutions that meet customer needs using Salesforce.
- Maintain up-to-date knowledge of the Salesforce platform and emerging trends.
- Troubleshoot and resolve technical issues to optimize performance.

**Required Skills:**

- Proven experience in developing and deploying Salesforce ISV managed packages,
- Proven experience with Salesforce development and administration.
- Strong understanding of Salesforce best practices and architecture.
- Ability to work independently in a remote environment.
- Excellent problem-solving and communication skills.

Senior Salesforce Engineering Lead

Overview
This position combines deep Salesforce technical expertise with strong leadership capability. The Salesforce Engineering Lead is responsible for driving high-quality solution delivery, guiding a team of developers, and setting the technical direction for all Salesforce engineering work. The role is equally focused on hands-on development and technical leadership-ensuring scalable architecture, clean code, and alignment with strategic business goals.

Core Responsibilities

Technical Leadership & Team Enablement

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  Lead and mentor a team of Salesforce engineers, providing direction, code-level guidance, and professional development.
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  Establish and uphold internal coding conventions and quality control standards.
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  Review complex code contributions, ensuring solutions meet performance expectations.
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  Work closely with solution architects and product stakeholders to translate functional requirements into robust technical designs.
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  Serve as an escalation point for complex issues and technical blockers within the development team.

Solution Architecture & Collaboration

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  Participate in architectural discussions and influence build vs. buy and declarative vs. coded solution decisions.
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  Collaborate cross-functionally to validate solution approaches and integration patterns.
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  Ensure all customizations and system extensions align with platform governance and best practices.
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  Clearly articulate architectural trade-offs to both technical and business stakeholders.

Development & Delivery Oversight

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  Design, code, and implement Salesforce components using Apex, Lightning Web Components, and API integrations.
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  Oversee external system integrations and data synchronization strategies.
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  Enforce testing coverage and lead deployment pipelines leveraging CI/CD best practices.
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  Maintain focus on reusability, performance optimization, and maintainability in all deliverables.

Innovation & Continuous Improvement

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  Stay ahead of platform updates and evolving Salesforce ecosystem capabilities.
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  Drive adoption of new tools and frameworks that improve code quality and developer efficiency.
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  Promote a culture of technical excellence, accountability, and knowledge sharing.
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  Ensure adherence to enterprise security and compliance standards in all development activities.

Required Background

Education

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  Bachelor's degree in Computer Science, Information Systems, or related field-or equivalent experience.

Experience

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  7+ years of Salesforce software engineering experience across Apex, LWC, and API integration.
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  Minimum 3 years in a technical leadership, team lead, or senior mentor role.
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  Demonstrated success in defining development frameworks and scaling engineering practices.
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  Hands-on experience with Salesforce DevOps, CI/CD, and version control tools.

Preferred Certifications

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  Salesforce Platform Developer I & II.
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  Salesforce System or Application Architect certification.
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  Additional credentials (Admin, App Builder) beneficial.

Technical Proficiencies

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  Strong command of Apex (triggers, async jobs, bulkification).
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  Advanced LWC development and front-end integration experience.
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  Deep understanding of data modeling, Salesforce security layers, and API frameworks.
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  Broader technical stack familiarity (JavaScript, REST APIs, SQL/ETL).
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  Proven experience managing Salesforce DX, Git, and automated deployment pipelines.

Leadership Attributes

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  Adept at balancing technical depth with high-level strategic planning.
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  Excellent communicator capable of bridging technical and non-technical teams.
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  Skilled in performance coaching, mentoring, and fostering collaboration.
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  Strategic thinker who remains highly engaged in day-to-day delivery.

Salesforce Administrator - Miami, FL

About the Role
We are seeking a skilled Salesforce Administrator to lead the implementation, adoption, and ongoing management of a Salesforce constituent relationship management system across multiple departments. This individual will ensure the platform aligns with organizational objectives, adheres to best practices, and enables data-driven decision-making across the organization.

The Administrator will collaborate with stakeholders to gather requirements, design solutions, implement system changes, and provide training to end-users. They will also manage reporting, dashboards, and integrations to enhance operational efficiency and data integrity.

Key Responsibilities

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  Serve as the primary Salesforce Administrator and main point of contact for the organization's CRM system.
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  Manage all aspects of Salesforce database administration, including constituent data, program tracking, and application configuration.
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  Oversee user and license management, including setup, deactivation, roles, profiles, permission sets, and public groups.
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  Configure Salesforce features such as custom objects and fields, flows, approval processes, dynamic actions, page layouts, record types, custom settings, and reports/dashboards.
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  Gather and translate business requirements into scalable Salesforce solutions and best-practice workflows.
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  Perform proactive system maintenance, including security audits, release updates, and health checks.
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  Maintain and improve data quality through routine management, automation, and mass updates using tools such as Data Loader.
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  Install, configure, and maintain third-party Salesforce applications, including document management, events, and fundraising tools.
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  Conduct user training and create documentation to strengthen Salesforce expertise across the organization.
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  Enable teams to make data-driven decisions by providing insights via dashboards, KPIs, and reporting.
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  Continuously evaluate processes, recommend improvements, and implement strategies for better data governance and operational efficiency.
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  Manage Salesforce Marketing Cloud (Account Engagement), including list building, automation rules, engagement programs, and data tracking.
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  Collaborate with department leaders to optimize marketing and operational processes using Salesforce data and tools.

Qualifications & Skills

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  Proven experience as a Salesforce Administrator, ideally with experience in nonprofit or multi-departmental organizations.
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  Strong understanding of Salesforce configuration, automation, reporting, and integrations.
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  Experience managing Marketing Cloud or similar Salesforce marketing platforms.
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  Excellent problem-solving, communication, and stakeholder management skills.
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  Ability to train and mentor staff on Salesforce best practices and data management.

A leading software company is seeking a highly experienced Senior Salesforce Engineer to join their team, specializing in the development of a Salesforce ISV package focused on guided selling and sales engagement. This product is deeply integrated with Salesforce and aims to consolidate sales process automation into a single, intuitive interface.

Primary Responsibilities

• Design, develop, and deploy features for a Salesforce ISV package, ensuring high quality and adherence to best practices.
• Take ownership of features across the entire development lifecycle, collaborating closely with Product and Engineering teams.
• Architect and implement robust, scalable, and secure solutions within the Salesforce platform, with a strong focus on ISV considerations.
• Apply industry best practices for Salesforce development, writing clean, secure, and maintainable code that is well tested and observable.
• Implement comprehensive unit, integration, and functional tests to ensure reliability and stability.
• Proactively identify and address technical debt, refactoring existing code to improve performance, scalability, and maintainability.
• Ensure compliance with Salesforce AppExchange security and technical requirements for ISV partners.
• Build expert-level proficiency with relevant third-party integrations.
• Identify and advocate for process improvements within the team and organization.
• Participate in code reviews and respond to feedback.
• Author technical documentation as needed.
• Actively manage work in Jira and communicate updates to stakeholders.
• Be a collaborative and proactive team member.

Qualifications

• 5+ years of experience with Salesforce package development and configuration, with a strong understanding of the Salesforce platform.
• 3+ years of hands-on experience with the Salesforce developer toolkit (Apex classes, web services, controllers, triggers, batch, queueable, schedulers, custom settings, custom metadata, SOQL).
• Proven experience in developing and deploying Salesforce ISV managed packages, with a deep understanding of package development best practices and limitations.
• Ability to design and implement complex, scalable, and performant solutions within Salesforce.
• Excellent understanding of Salesforce governor limits.
• Working knowledge of data structures and common architectural patterns.
• Experience with generative AI development tools (e.g., Claude, Copilot, ChatGPT, or similar).
• Demonstrated ability to work effectively in a remote team environment with minimal supervision.

Salesforce Business Analyst Position - Hybrid

Driving Growth Through Data and Cloud Excellence

Our client is an IT consulting firm specializing in delivering Salesforce-based solutions and data consulting for sectors like financial services, real estate, travel & hospitality

At the organization you will be playing a pivotal role in enhancing the financial services landscape, within Financial Service Cloud. This is an a remote role position.



The best way to apply is to send your resume directly to me at d.petrillo@masonfrank.com

Required Duties & Skills:

• 3-5 years of experience in business analysis within technology or consulting environments.
• Proven experience in Salesforce project management, specifically within Financial Services Cloud.
• Strong understanding of Salesforce functionalities and features.
• Provide strategic insights to enhance project workflows and client satisfaction.
• Facilitate training and support to stakeholders for successful tool adoption.

If you meet the necessary qualifications and want the opportunity to further expand your Salesforce career, then don't wait to apply! Please send your resume to d.petrillo@masonfrank.com