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My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Senior Salesforce Developer (Salesforce CPQ)

Location: Fully Remote (UK-based)
Salary: Up to £70,000 per annum
Sector: Education

About the Organisation

Forward-thinking education organisation committed to transforming learning experiences through innovative digital solutions. As we continue to scale and enhance our technology ecosystem, we are looking for a talented Senior Salesforce Developer to play a key role in shaping and optimising our Salesforce platform.

The Role

As a Senior Salesforce Developer, you will take ownership of the design, development, and optimisation of our Salesforce environment, with a particular focus on Salesforce CPQ. You will work closely with stakeholders across the organisation to deliver scalable, high-quality solutions that support business growth and improve user experience.

This is a fully remote role open to candidates based in the UK.

Key Responsibilities

• Lead the development and enhancement of Salesforce solutions, including Salesforce CPQ
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Design and implement scalable, maintainable Salesforce architectures
• Customise Salesforce using Apex, Lightning Web Components (LWC), and declarative tools
• Manage CPQ configuration, pricing rules, product bundles, and quote templates
• Perform code reviews and ensure adherence to best practices and coding standards
• Troubleshoot and resolve complex technical issues
• Mentor junior developers and contribute to team knowledge sharing
• Support integrations with third-party systems and APIs
• Stay up to date with Salesforce releases and emerging technologies

Key Requirements

• Proven experience as a Salesforce Developer in a senior or lead capacity
• Strong hands-on experience with Salesforce CPQ (current or prior)
• Expertise in Apex, Visualforce, and Lightning Web Components (LWC)
• Solid understanding of Salesforce architecture and best practices
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Familiarity with version control systems (e.g., Git) and CI/CD pipelines
• Strong problem-solving skills and attention to detail
• Excellent communication skills, with the ability to engage non-technical stakeholders
• Salesforce certifications (e.g., Platform Developer I/II) are highly desirable

Desirable Experience

• Experience within the education sector or similar mission-driven organisations
• Knowledge of Agile/Scrum methodologies
• Experience with other Salesforce products (e.g., Service Cloud, Experience Cloud)

Benefits

• Fully remote working within the UK
• Competitive salary up to £70,000
• Generous holiday allowance
• Pension scheme
• Professional development and certification support
• Opportunity to work on impactful projects in the education sector

Elevate your career by contributing to impactful nonprofit initiatives as a Salesforce Admin. This contract position offers a remote work environment, allowing you to apply your expertise in Salesforce NPSP (Nonprofit Success Pack) to support organizations that make a difference.

Key Responsibilities:
- Manage and optimize Salesforce.com, ensuring it meets the evolving needs of nonprofit clients.
- Configure and customize the Salesforce NPSP to enhance user experience and workflow efficiency.
- Provide user support and training, fostering a collaborative environment for all team members.
- Analyze data trends and generate reports to assist stakeholders in decision-making processes.
- Ensure best practices are adhered to while implementing updates and new features.

This role is ideal for a detail-oriented individual who is passionate about leveraging technology to drive social change. If you have the skills and commitment to empower nonprofit organizations, we encourage you to apply. Your expertise can make a significant difference in how charitable efforts are supported and managed.

Job Title: Salesforce Administrator

Location: Manchester (Hybrid - 3 days per week in the office)
Salary: £50,000 - £55,000 per annum + Benefits
Employment Type: Permanent

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Overview

An established end customer based in Manchester is looking for an experienced Salesforce Administrator to take ownership of their Salesforce platform and support a user base of approximately 70 users. The organisation uses Sales Cloud as its core CRM alongside other Salesforce products and is continuing to invest in the platform to support business growth.

This role is ideal for a hands-on administrator who enjoys working closely with stakeholders, improving system adoption, and driving continuous improvement across Salesforce.

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Key Responsibilities

• 
  
  Act as the primary Salesforce Administrator for a 70-user environment
• 
  
  Manage and maintain Salesforce Sales Cloud and other Salesforce products
• 
  
  Configure and support:
  • 
    
    Users, profiles, roles, permission sets, and security settings
  • 
    
    Custom objects, fields, page layouts, record types, validation rules, and flows
• 
  
  Provide day-to-day user support, including troubleshooting issues and managing requests
• 
  
  Work closely with sales and wider business teams to gather requirements and translate them into Salesforce solutions
• 
  
  Support system enhancements, releases, and ongoing platform improvements
• 
  
  Maintain data quality, including data imports, cleansing, and reporting
• 
  
  Create and maintain reports and dashboards to support business insight
• 
  
  Manage integrations with third-party systems where required
• 
  
  Ensure best practices are followed around documentation, change management, and platform governance

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Required Skills & Experience

• 
  
  Proven experience as a Salesforce Administrator in a commercial environment
• 
  
  Strong hands-on experience with Sales Cloud
• 
  
  Experience supporting a multi-user Salesforce org (circa 50+ users preferred)
• 
  
  Good understanding of Salesforce configuration (no/low-code)
• 
  
  Experience with automation tools such as Flow
• 
  
  Strong stakeholder management and communication skills
• 
  
  Ability to work independently and take ownership of the Salesforce platform

Benefits

• 
  
  Salary of £50,000 - £55,000 depending on experience
• 
  
  Hybrid working model (3 days per week in the Manchester office)
• 
  
  Competitive benefits package
• 
  
  Opportunity to own and shape the Salesforce platform within an end-customer environment

Salesforce Project Manager

Remote | Permanent

We are seeking an experienced Salesforce Project Manager to lead the delivery and optimisation of a complex Salesforce ecosystem within a growing SaaS organisation.

Salary: upto £65,000

Key Responsibilities

• 
  
  Lead end-to-end Salesforce projects across:
  • 
    
    Sales Cloud
  • 
    
    Service Cloud
  • 
    
    CPQ
  • 
    
    Pardot (Marketing Cloud Account Engagement)
• 
  
  Manage integrations with core business systems (ERP exposure highly desirable)
• 
  
  Drive timelines, budgets, governance and risk management
• 
  
  Coordinate cross-functional stakeholders and third-party partners
• 
  
  Ensure strong user adoption and change management

Essential Requirements

• 
  
  MUST have experience within a SaaS business
• 
  
  Proven delivery of Salesforce programmes across Sales, Service, CPQ and Pardot
• 
  
  Strong stakeholder management experience
• 
  
  Experience working with distributed teams

• 
  
  Bonus if have exposure to netsuite

Salesforce Administrator | Leeds (Hybrid)

We are an exciting technology business based in Leeds currently hiring for a Salesforce Administrator to join our internal team. Salesforce sits at the centre of our operations, and this role will play an important part in supporting and developing the platform as the company continues to scale.

What you'll be doing:

• Supporting and developing the internal Salesforce platform used across the business.
• Building and improving automation using Salesforce Flow as the organisation continues to modernise processes and move away from legacy ways of working.
• Assisting with more complex technical requirements across the platform. While the environment follows a clicks before code approach, some exposure to Apex would be beneficial when supporting advanced automation and troubleshooting.
• Helping ensure systems remain well integrated as the organisation continues to grow, maintaining strong data quality and a reliable single source of truth across platforms.
• Working with specialist tools including Certinia to support the professional services function. Previous experience with Certinia or similar PSA tools would be advantageous.

What we're looking for

• Experience working as a Salesforce Administrator, ideally with the Salesforce Administrator certification.
• Strong experience building and managing automation using Flow Builder. You should be confident creating, troubleshooting and improving flows within a live environment.
• Some exposure to Apex is desirable, whether through reading existing code, supporting developers or making small updates.
• Experience working with PSA tools such as Certinia or FinancialForce would be beneficial but is not essential.
• A proactive approach to improving systems and processes, with the confidence to suggest enhancements that help the wider business get more value from Salesforce.

The Setup & Package

• Salary: £30,000 - £45,000 (dependent on your level of experience).
• Location: Our office is in Leeds
• Hybrid Working: Hybrid working with 3 days per week in the Leeds office.
• Culture: We're a tech-led business that values internal progression.

If this sounds like the next step in your Salesforce career, please apply with an up to date CV to learn more about the opportunity.

Job Title: Salesforce Account Executive
Location: Remote
Compensation: $120K-$150K base + double OTE

Overview:
A global technology consulting organization is seeking a Salesforce Account Executive to support continued growth within its Salesforce practice. The firm delivers end-to-end Salesforce services, helping organizations modernize customer platforms, streamline operations, and drive measurable business outcomes.

This role is focused on generating new revenue by identifying, qualifying, and closing Salesforce-related services opportunities. You will work closely with delivery and technical teams to align client needs with high-value Salesforce solutions.

Role Summary:
The Salesforce Account Executive will own the full sales lifecycle, from prospecting through close, building trusted relationships with stakeholders and positioning Salesforce-based consulting and implementation services. This is a quota-carrying role with direct impact on growth.

Key Responsibilities:

• 
  
  Build and manage a pipeline of Salesforce services opportunities across assigned accounts
• 
  
  Drive the full sales cycle, including discovery, solution positioning, proposal development, and close
• 
  
  Collaborate with internal delivery and technical teams to design client-specific solutions
• 
  
  Articulate the value of Salesforce consulting, implementation, integration, and advanced capabilities
• 
  
  Maintain accurate opportunity tracking, forecasting, and CRM hygiene
• 
  
  Consistently meet or exceed quarterly and annual revenue targets

Qualifications:

• 
  
  Demonstrated success selling enterprise SaaS or Salesforce-related services
• 
  
  Strong understanding of Salesforce platforms and how they support business objectives
• 
  
  Excellent communication, negotiation, and relationship-management skills
• 
  
  Ability to partner effectively with technical teams and translate business needs into solutions
• 
  
  Self-driven, results-oriented mindset with experience in new business development