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For Permanent and Contract, Business Analyst / Systems Analyst

    Salesforce Business Analyst (Certified Admin)

    England, London

    • £65,000 to £75,000 GBP
    • Business Analysts Role
    • Skills: Salesforce Business Analyst
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst (Certified Admin)

    Location: London/ hybrid

    Salary: £65,000 to £75,000



    Mason Frank are proud to partner with a global end user who are looking to hire an experienced Salesforce Business Analyst. This role would suit a dynamic and detail-oriented Salesforce Business Analyst who is passionate about leveraging Salesforce to drive business transformation

    The SF BA acts as a key liaison between business stakeholders and technical teams, you'll play a pivotal role in optimizing the Salesforce platform to meet their evolving business needs.

    Key Responsibilities
    • Collaborate with stakeholders to gather, analyze, and document business requirements.
    • Translate business needs into functional Salesforce solutions.
    • Configure and maintain Salesforce objects, workflows, validation rules, and reports.
    • Support user adoption through training, documentation, and ongoing support.
    • Partner with developers and admins to implement scalable solutions.
    • Conduct regular system audits and prepare for Salesforce releases.


    Required Qualifications
    • Salesforce Administrator Certification (ADM 201) - mandatory.
    • 3+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce.
    • Strong understanding of Salesforce best practices and functionality.
    • Excellent communication and stakeholder management skills.
    • Experience with tools like Jira, Confluence, or similar is a plus.


    Nice to Have
    • Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
    • Knowledge of Agile methodologies.
    • Additional Salesforce certifications (e.g., Business Analyst, Advanced Admin)

    Salesforce Business Analyst

    Republic of Ireland

    • €45,000 to €55,000 EUR
    • Business Analysts Role
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst - End User - Hybrid - €45,000-£55,000

    Key responsibilities
    • Build, test, deploy and document configuration across their Salesforce landscape.
    • Project manage and support digital initiatives through to their live environment.
    • Deliver continuous improvements to their customer facing digital platforms using multiple Salesforce products. Engage with business functions to optimise and digitise key globally aligned business processes.


    Requirements
    • Ability to work with a range of stakeholders and express technical terms in a digestible fashion.
    • Experience in a similar role with project management and delivery methodologies and systems.
    • Team player with excellent verbal, written and presentation skills.


    Salesforce Data Analyst

    USA, California, Orange

    • $90,000 to $110,000 USD
    • Other Positions Role
    • Skills: MS Power BI, Salesforce
    • Seniority: Mid-level

    Job description



    Summary

    A dynamic opportunity for a skilled Data Analyst to drive data architecture improvements, optimize reporting, and support business intelligence initiatives. This role centers on data analysis and threat detection within Salesforce, ensuring system performance, security, and efficient API usage.



    Key Responsibilities
    • Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
    • Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
    • Define key event-capture metrics and create relevant reporting solutions.
    • Design and maintain efficient queries to support data-driven decision-making.
    • Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
    • Troubleshoot and resolve data source issues with minimal supervision.




    Required Skills & Experience
    • Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
    • Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
    • Experience managing data import/export workflows (3+ years).
    • Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
    • Expert-level Excel knowledge, including Power Query for data transformation.
    • Ability to work independently, take ownership of tasks, and communicate effectively.
    • Bachelor's degree or equivalent experience.




    Preferred Qualifications
    • Experience with third-party log analytics platforms.
    • Knowledge of Python / VBA for data automation.
    • Familiarity with Git / Azure DevOps version control.
    • Exposure to Salesforce Marketing Cloud for extended CRM insights.

    Salesforce Business Analyst

    England, London, City of London

    • £65,000 to £80,000 GBP
    • Business Analysts Role
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst Professional Services Business)

    Location- London (City) /Hybrid Working 2 days per week, Start date- ASAP

    Contract Type- Permanent , Hours- Full Time, Salary - £70,000 + Bonus + Benefits



    I have partnered with a leading professional services firm based in the heart of London, dedicated to delivering innovative solutions and exceptional client service. As we continue to enhance our Salesforce platform to better support business growth and operational efficiency, we are seeking an experienced Salesforce Business Analyst to join the team

    Role Overview



    As a Salesforce Business Analyst, you will play a pivotal role in bridging the gap between business needs and Salesforce technology. You will work closely with stakeholders across the organisation to gather requirements, analyse business processes, and ensure Salesforce solutions align with strategic goals. Your insights will help drive improvements, optimising our Salesforce implementation to support both internal teams and client-facing activities.

    Key Responsibilities



    • Collaborate with business stakeholders to gather, document, and validate detailed Salesforce requirements.


    • Analyse current business processes and identify opportunities for automation and enhancement within Salesforce.


    • Translate business needs into clear, actionable user stories and functional specifications for the Salesforce development team.


    • Support testing phases by creating test cases, coordinating user acceptance testing (UAT), and managing defect resolution.


    • Work alongside Salesforce Administrators, Developers, and external consultants to deliver seamless solutions.


    • Provide ongoing support and training materials to end users to maximise Salesforce adoption and efficiency.


    • Stay up-to-date with Salesforce best practices and industry trends to recommend continuous improvements.

    Required Skills & Experience



    • Proven experience as a Business Analyst working with Salesforce in a professional services or consulting environment.


    • Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or related Salesforce products.


    • Ability to engage effectively with both technical teams and business stakeholders.


    • Experience with requirements gathering, process mapping, and user story creation.


    • Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).


    • Excellent communication, analytical, and problem-solving skills.


    • Strong organisational skills with an ability to manage priorities in a fast-paced environment


    If you are interested in this role, please send all enquires to j.mist1@masonfrank.com

    Data Analyst (Q2B - Salesforce) - 3 Month Contract

    England, London

    • Up to £450 GBP
    • Business Analysts Role
    • Skills: Salesforce, NetSuite, Data, Analyst, Q2B
    • Seniority: Mid-level

    Job description



    Data Analyst (Q2B - Salesforce) - 3 Month Contract



    In this contract, you will be joining a globally established business who are at the closing stages of one of their Q2B projects. There has been a heavy investment into their org so as this project comes to an end, there is scope for further work to be delivered throughout the year.

    You will be coaching the data integrity team troubleshooting custom reports and dashboards. Also, you will have a key focus on the data analytics, management, and migration supporting the wider teams with audits and billing. The ideal candidate would of worked across various Quote-to-Bill projects across a build of Salesforce and Netsuite, pulling the data between the teams.

    Key Skills:
    • Exposure to Salesforce and NetSuite
    • Delivery of a Quote-to-Bill programme
    • Data analytics, management, and migration
    • Troubleshooting, testing, and build of reports/dashboards
    • Understanding of full billing and subscription life cycle


    If this role isn't quite the right fit, but you're a Salesforce professional seeking your next contract opportunity, I'd still be keen to connect. Feel free to reach out to me at     j.taylor3@masonfrank.com.




    Senior Business Systems Analyst, IT Salesforce Platform

    USA, Pennsylvania, Philadelphia

    • $140,000 to $170,000 USD
    • Business Analysts Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Job Title: Senior Salesforce IT Business Analyst
    Location: Remote, USA
    Job Type: Full-Time

    About the Role



    We're seeking a highly motivated and experienced Senior Salesforce IT Business Analyst to join our growing technology team. In this role, you will serve as a key liaison between business stakeholders and technical teams, driving the analysis, design, and implementation of Salesforce-based solutions that meet strategic business objectives. This is a remote role open to candidates based in the United States.

    Key Responsibilities



    Salesforce System Expertise & Support



    • Act as the subject matter expert for all Salesforce systems within the organization.


    • Analyze and troubleshoot complex system issues, supporting the IT service desk by resolving escalated Tier 1 and Tier 2 tickets.


    • Ensure service delivery performance and quality align with defined KPIs.


    Business Analysis & Process Optimization



    • Lead workshops and meetings to gather and document business requirements across functional areas.


    • Translate complex business processes into clear, scalable Salesforce solutions.


    • Partner with stakeholders to assess and refine processes, identifying opportunities for automation and system enhancements.


    • Collaborate with development teams to validate that system designs meet both functional and strategic goals.


    Project & Stakeholder Management



    • Lead or support Salesforce-related projects, ensuring alignment with timelines, budgets, and business goals.


    • Act as a project lead for internal initiatives, coordinating cross-functional teams and resources.


    • Provide oversight and coordination for vendor-led projects to ensure they remain on track and aligned with internal standards.


    Compliance & Validation Support



    • Support compliance and system validation efforts in coordination with quality and regulatory teams.


    • Assist in preparing documentation such as requirements traceability matrices, test scripts, and risk assessments for validated systems.


    Cross-Functional Collaboration



    • Work across departments-including operations, supply chain, quality, and logistics-to align Salesforce functionality with business needs.


    • Participate in readiness reviews, dry runs, and user training sessions to ensure successful system adoption and deployment.


    • Lead user acceptance testing (UAT) efforts, working closely with end users to validate system functionality and ensure satisfaction with delivered features.

    Qualifications



    • 8+ years of experience in IT, with 5+ years as a Business Analyst or Systems Analyst.


    • 3+ years of hands-on experience with Salesforce CRM and related cloud products (e.g., Sales Cloud, Service Cloud, or Experience Cloud).


    • Strong understanding of business analysis frameworks, process mapping, and systems design.


    • Experience working in regulated industries (e.g.,Pharma, life sciences, ) needed


    • Proficiency in project documentation tools such as Jira, Confluence, or similar.


    • Bachelor's degree in Information Systems, Business, Computer Science, or a related field. A Master's degree is a plus.


    • Salesforce certifications (Admin, BA, or Platform App Builder) are highly desirable.

    Principal Enterprise Analyst - Salesforce

    USA, Kansas, Atlanta

    • $130,000 to $140,000 USD
    • Business Analysts Role
    • Skills: Salesforce, Salesforce CPQ / Steelbrick
    • Seniority: Senior

    Job description



    Job Title: Principal Salesforce Business Systems Analyst
    Location: Hybrid - Atlanta, GA
    Employment Type: Full-Time
    Relocation Assistance: Not Available

    We are seeking a highly experienced and self-driven Principal Salesforce Business Systems Analyst to join our clients growing team. In this strategic role, you'll collaborate closely with cross-functional teams; spanning Sales, Finance, Marketing, Customer Experience, and IT; to identify, analyze, and refine business needs and translate them into scalable Salesforce solutions. This individual will serve as a key liaison between business stakeholders and technical teams to drive improvements across enterprise platforms and workflows.

    Key Responsibilities



    • Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.


    • Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.


    • Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.


    • Support system configuration, workflow design, report creation, and process automation within Salesforce.


    • Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).


    • Provide mentorship to junior team members and serve as a subject matter expert across platforms.


    • Lead functional testing efforts by converting requirements into test cases and validating outcomes.


    • Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.


    • Work within agile and hybrid SDLC environments to deliver on roadmap priorities.

    Qualifications



    • 7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).


    • Certified Salesforce Administrator with demonstrated hands-on configuration experience.


    • Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.


    • Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.


    • Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.


    • Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.


    • Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.


    • Demonstrated ability to work independently and within cross-functional, distributed teams.


    • 5+ years' experience documenting and improving business processes using BPM tools.


    • Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.

    Salesforce Solution Architect

    USA, Georgia, Duluth

    • $140,000 to $180,000 USD
    • Architects Role
    • Skills: Salesforce Apex
    • Seniority: Senior

    Job description



    Job Title: Solutions Architect

    Overview
    We're seeking a dynamic Solutions Architect to join our clients growing IT team. This individual will serve as a critical bridge between business stakeholders and technical teams, translating business challenges into technology-driven solutions. The Solutions Architect will play a key role in designing future-ready systems that improve processes, enhance customer experience, and drive innovation across the organization. If you're a problem-solver with a passion for technology and a knack for strategic thinking, we want to hear from you!

    Key Responsibilities



    • Collaborate with Business Stakeholders
      Engage with business teams to understand current challenges, uncover opportunities for improvement, and identify how technology can streamline processes and solve business problems.


    • Design Scalable Solutions
      Create high-level solution architectures that align with business goals and technology strategies, focusing on scalability, flexibility, and long-term sustainability.


    • Future-Readiness & Roadmapping
      Work proactively with IT leadership to assess future business needs and create a multi-year roadmap that outlines the evolution of systems, integrations, and process optimizations.


    • Technology Evaluation & Integration
      Research emerging technologies, evaluate potential impact, and recommend adoption strategies that drive innovation and business value.


    • Cross-Functional Collaboration
      Partner closely with development teams, business analysts, and external vendors to define technical requirements, design integration points, and ensure solutions align with enterprise architecture standards.


    • Governance & Best Practices
      Advocate for and enforce architectural standards, security best practices, and compliance with relevant policies and regulations.


    • Technical Communication
      Translate complex technical concepts into business-friendly language for a variety of audiences, including technical teams, managers, executives, and partners.

    Ideal Qualifications



    • Education & Experience


      • Bachelor's degree in Computer Science, Information Systems, or related field-or equivalent combination of education and hands-on experience.


      • 10+ years of progressive experience in IT solution design, with a strong background in areas such as application architecture, infrastructure, integration, and cloud technologies.


    • Core Competencies


      • Proven ability to design and deliver enterprise-scale solutions that align with business strategies.


      • Strong knowledge of modern architecture frameworks, agile methodologies, and DevOps principles.


      • Deep understanding of system integration patterns, API management, and middleware platforms.


      • Solid grasp of emerging technologies, industry trends, and their application to business challenges.


      • Excellent communication and stakeholder management skills.


    • Preferred Experience


      • Experience designing solutions in Salesforce or other enterprise CRM platforms.


      • Exposure to hybrid cloud environments and familiarity with multi-cloud strategies.


      • Background in industries with complex regulatory and compliance requirements is a plus.

    Senior Principal Enterprise Analyst - Salesforce

    USA, Georgia, Atlanta

    • $140,000 to $170,000 USD
    • Business Analysts Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Senior Salesforce Enterprise Solutions Analyst
    Hybrid - Atlanta, GA | 💼 Full-time
    Hiring on behalf of our client

    Are you a seasoned Salesforce expert who thrives on solving complex business challenges and leading enterprise-level initiatives? Our client is seeking a Principal Salesforce Enterprise Solutions Analyst to join their team in a hybrid capacity in Atlanta. This is a high-impact role that blends strategic thinking, hands-on Salesforce configuration, and cross-functional collaboration to drive meaningful business outcomes.

    Duties



    • Lead end-to-end Salesforce solution design, configuration, and implementation across Sales Cloud, Service Cloud, and CPQ platforms.


    • Serve as a senior subject matter expert, guiding project teams and mentoring junior analysts across multiple high-visibility initiatives.


    • Translate business needs into scalable, intuitive Salesforce workflows and technical specifications.


    • Engage with stakeholders at all levels to gather requirements, define roadmaps, and ensure seamless system integrations.


    • Own advanced configuration tasks, including process builder flows, custom objects, validation rules, dashboards, and Lightning components.


    • Work closely with geographically distributed teams to deliver solutions that align with business strategy and enterprise architecture.


    • Provide post-implementation support, training, and documentation to ensure long-term system adoption and user success.

    Ideal experience



    • 10+ years in business systems analysis with deep hands-on Salesforce experience, especially with Service Cloud, Sales Cloud, CPQ, and CLM.


    • Salesforce Administrator Certification required; additional certs (e.g., Advanced Admin, Platform App Builder) are a plus.


    • Proven experience managing multiple projects in both Agile and Waterfall environments.


    • Strong communicator with the ability to distill technical solutions for business stakeholders.


    • Skilled in using Jira, Confluence, MS Project, and Visio for project tracking and process mapping.


    • Demonstrated experience with end-user training, test script creation, and system documentation.


    • Experience with FinancialForce PSA and Salesforce Communities a strong bonus.

    Preferred



    • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field-or equivalent hands-on experience.


    • Six Sigma or Lean certification is a plus.


    • Familiarity with enterprise tools like SharePoint, ServiceNow, and Bitbucket.


    • Passion for innovation, continuous improvement, and building scalable enterprise systems.

    Sr. Salesforce Administrator - Boston, MA - $110-130K

    USA, Massachusetts, Wilmington

    • $110,000 to $130,000 USD
    • System Administrators Role
    • Skills: SFDC, Flows, Stakeholders, Sales Cloud, Sevice Cloud, Marketing Cloud
    • Seniority: Senior

    Job description



    Senior Salesforce Administrator - Boston, MA - $110-130K

    An established Salesforce End-User is adding a Sr. Salesforce Administrator to their team. This person will play a critical role in the configuration, management, and continuous improvement of their Salesforce platform and environment. You will work closely with business stakeholders and cross-functional teams to understand needs, implement scalable solutions, and manage projects from conception through execution. In addition to your Salesforce administrative duties, you will manage one junior Salesforce Admin.

    This is a hybrid position, so you must be willing to work in the office a few times a week

    We are seeking…
    • 5+ years of Salesforce Administrator experience
    • Sales, Service, and Marketing Cloud experience
    • Strong configuration skills (Flows, Automation, Reports, Dashboards)
    • Ability to manage large scale Salesforce implementation projects
    • Experience working with 200+ users (preferred)
    • Strong communication skills, with a proven ability to work with key business stakeholders
    • Strong Declarative Development skills (ability to read Apex code)
    • SFDC certifications are a plus: Administrator, Advanced Administrator, Platform App Builder


    SALESFORCE PROFESSIONALS, Don't miss out an opportunity to be a valued part of this company and send your resume now to Brett at b.nason@masonfrank.com. Call Brett Nason for more information at 646-580-7483. *Send your resume now to Brett at b.nason@masonfrank.com before interview considerations are terminated.

    Mason Frank International is the global leader for Salesforce.com recruitment, advertising more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Salesforce.com jobs are.

    SFDC / Sr. Administrator / CRM Manager / Flows / Project Management

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