Senior Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Salesforce Administrator / Business Systems Analyst to join a growing team and play a pivotal role in enhancing both the usability and functional performance of the Salesforce platform. This position sits at the intersection of business analysis, system optimization, and user experience design, supporting a moderately complex and evolving Salesforce environment.

This individual will serve as a strategic partner to business stakeholders, driving continuous improvement initiatives, optimizing workflows, and ensuring the platform delivers a seamless and intuitive end-user experience.

Key Responsibilities

• Lead end-to-end UI/UX optimization initiatives across Salesforce, with a focus on improving usability, adoption, and overall user satisfaction
• Conduct detailed discovery sessions with cross-functional stakeholders to gather, analyze, and document business requirements
• Translate business needs into scalable Salesforce solutions, acting as a liaison between business users and technical teams
• Own and enhance core system processes, including workflow automation, collections queues, and user-driven operational procedures
• Partner with engineering and integration teams to support enhancements within an API-driven ecosystem, ensuring data integrity and efficient system interoperability
• Drive and coordinate User Acceptance Testing (UAT), including test planning, execution oversight, and stakeholder alignment
• Facilitate regular stakeholder meetings, providing updates, gathering feedback, and aligning priorities with leadership
• Manage delivery workflows through tools such as ClickUp (or similar platforms), ensuring effective tracking, prioritization, and execution of system enhancements

System Environment

• Salesforce Sales Cloud (current), with planned expansion into Service Cloud
• Approximately 100 active users across the platform
• Moderately complex environment with ongoing transformation and enhancement initiatives

Required Experience & Technical Skills

• Proven experience as a Salesforce Administrator within a dynamic, multi-user environment
• Strong understanding of UI/UX best practices within Salesforce Lightning Experience
• Hands-on experience with declarative Salesforce tools (Flows, Process Builder, validation rules, etc.)
• Exposure to Visualforce and/or Lightning Web Components (LWC) is highly desirable
• Experience working within API-heavy ecosystems, supporting integrations and data flows
• Familiarity with reporting and analytics tools such as Power BI or similar platforms

Ideal Candidate Profile

• Hybrid background combining Business Systems Analysis and hands-on Salesforce Administration
• Demonstrated experience leading discovery sessions and managing stakeholder relationships across multiple business units
• Prior experience within financial services, leasing, or financing environments strongly preferred
• Strong communication skills with the ability to translate technical concepts into business language
• Experience mentoring junior team members or contributing to team leadership initiatives is a plus

This is an opportunity for a proactive and strategic Salesforce professional to make a meaningful impact by shaping both the user experience and system capabilities within a growing organization.

Lead Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Lead Salesforce Administrator / Business Systems Analyst to take ownership of a growing Salesforce environment and drive both strategic and hands-on platform optimization. This role sits at the intersection of business analysis, system design, and user experience, with a strong emphasis on improving usability, scalability, and overall platform performance.

This individual will act as a key partner to business stakeholders, leading initiatives that enhance system functionality, streamline processes, and deliver a seamless, intuitive user experience.

Key Responsibilities


Partner with stakeholders to gather, analyze, and translate business requirements into scalable Salesforce solutions
Own end-to-end system optimization efforts, including workflow automation, process improvement, and operational enhancements
Serve as the primary liaison between business teams and technical resources, ensuring alignment on priorities and delivery
Oversee and coordinate User Acceptance Testing (UAT), including test planning, execution, and stakeholder validation
Collaborate with engineering and integration teams to support enhancements in a connected systems environment, ensuring data integrity and system efficiency
Drive ongoing platform enhancements through structured backlog management, prioritization, and delivery tracking
Facilitate regular stakeholder engagement, providing updates, gathering feedback, and aligning initiatives with broader business objectives
Provide guidance and mentorship to junior team members and contribute to best practices across the Salesforce function

Required Experience & Technical Skills

Proven experience leading Salesforce Administration efforts within a complex, evolving environment
Strong expertise in Salesforce Lightning Experience with a focus on UI/UX optimization
Hands-on experience with declarative tools including Flow, validation rules, and automation frameworks
Working knowledge of programmatic capabilities such as Apex, Visualforce, or Lightning Web Components is a plus
Experience supporting integrations and working within API-driven architectures
Strong reporting and analytics experience, with exposure to BI tools preferred

Ideal Candidate Profile

Hybrid skill set combining business analysis, system design, and hands-on Salesforce administration
Demonstrated ability to lead discovery sessions and manage cross-functional stakeholder relationships
Strong communication skills with the ability to translate business needs into technical solutions and vice versa
Proven track record of driving platform adoption, process improvement, and user experience enhancements
Experience operating in a lead or senior capacity, with the ability to influence direction and mentor others

This is an opportunity to take a leadership role in shaping the direction of a Salesforce platform, driving meaningful improvements in both system capability and user experience.

Salesforce QA Engineer

Location: London (1 day per week in the office)
Salary: £50,000 - £65,000 + 10% Annual Bonus
Employment Type: Permanent

The Opportunity

We are partnering with a growing Financial Services organisation seeking a Salesforce QA Engineer to join their technology team. This is an excellent opportunity for an experienced QA professional with strong automation testing expertise to play a key role in ensuring the quality, reliability, and performance of business-critical Salesforce applications and associated platforms.

Working within a collaborative Agile environment, you will work closely with Salesforce Developers, Business Analysts, Product Owners, and key business stakeholders to deliver high-quality solutions that support the organisation's strategic objectives.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for Salesforce and integrated business applications.
• Perform both manual and automated testing across new developments, enhancements, integrations, and production releases.
• Build, maintain, and improve automated test frameworks and regression test suites.
• Collaborate closely with Salesforce Developers to ensure quality is embedded throughout the software development lifecycle.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning.
• Conduct functional, regression, integration, system, and user acceptance testing activities.
• Validate backend data and integrations using SQL queries and database testing techniques.
• Identify, document, and manage defects through to resolution.
• Support release coordination activities and contribute to continuous improvement initiatives across QA processes and tooling.
• Work with business stakeholders to understand requirements and ensure delivered solutions meet business expectations.

Skills & Experience Required

• Minimum 4 years' experience in Software Quality Assurance covering both manual and automated testing.
• Experience testing complex, business-critical platforms such as Salesforce CRM, financial services systems, or similar enterprise applications.
• Strong hands-on automation testing experience using Selenium, SpecFlow (C# or Java), or comparable automation frameworks.
• Solid SQL skills with experience performing backend data validation and database testing.
• Experience working within Agile delivery environments (Scrum and/or Kanban).
• Experience supporting release management and deployment activities.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

What's on Offer

• Salary of £50,000 - £65,000 depending on experience.
• 10% annual performance bonus.
• Hybrid working model with just 1 day per week in the London office.
• Opportunity to work on business-critical Salesforce initiatives within a growing financial services organisation.
• Collaborative and supportive team environment.
• Ongoing professional development and career progression opportunities.

We're working with a Higher Education organization that's looking for a Salesforce Business Analyst with strong CPQ and Sales Cloud experience; familiarity with marketing automation (Pardot or Eloqua) is a plus. In this role you'll support internal Sales and Marketing teams by gathering and documenting business requirements, creating process maps and workflows, and leading UAT. Occasional Salesforce configuration may be required.

Requirements:

* 4+ years of experience as a Salesforce Business Analyst
* Strong skills in gathering and documenting business requirements
* Proven experience with leading UAT efforts, process mapping, and workflow analysis
* 2+ years of CPQ and Sales Cloud experience
* Desired Certifications: Salesforce Business Analyst, Salesforce Platform Administrator, Salesforce Platform App Builder


This is a remote position with flexibility in work hours. If you are details-oriented and passionate about leveraging technology to improve business processes, we encourage you to apply.

Head of Business Systems & Salesforce

• Location: UK Remote (With occasional visits to a Manchester collaborative space)
• Employment Type: Permanent
• Compensation: Up to £100k Base + Benefits

The Opportunity

Are you an enterprise systems leader who looks at corporate tech stacks as unified ecosystems rather than disconnected platforms?

Mason Frank is partnering with an international market leader in the B2B software and data intelligence space to source a strategic Head of Business Systems & Salesforce. The organisation is currently injecting advanced AI automation into its internal workflows and needs a modern technology leader to centralize, mature, and scale their corporate systems landscape.

Reporting directly to the VP of IT Operations, your mandate will be to transition their global application function from an evolving state into a highly disciplined, business-aligned engine.

The Mandate: Strategy, Structure & Governance

In this role, you won't just keep the lights on; you will redefine how the business uses its core applications to drive operational excellence.

• Ecosystem Oversight: Direct the long-term vision, roadmap, and performance metrics for a high-performing tech suite centered heavily around Salesforce and Workday.
• Operational Modernisation: Build a robust, scalable governance framework to manage competing project demands from the business, balancing major transformational rollouts with platform stability.
• Team Evolution: Take the reins of a talented, multidisciplinary team (BAs, developers, and platform specialists), coaching them through structural changes and optimizing their delivery models.
• Cross-Functional Partnership: Act as the strategic liaison to senior directors across Finance, People, Revenue, and Architecture-ensuring technical capabilities directly support commercial goals.
• AI & Innovation Delivery: Identify, champion, and implement emerging AI features within the existing application landscape to automate manual workflows and maximize platform ROI.

The Profile We Are Looking For

We are looking for an individual who pairs deep platform maturity with exceptional people leadership skills.

• Proven Systems Leadership: You have a track record of running enterprise systems or IT delivery arms within complex, fast-paced corporate environments.
• The "Connected Ecosystem" Mindset: Strong, practical knowledge of Salesforce governance, integration, and deployment is essential. Coupled with exposure to Workday or massive enterprise ERP/HR systems, you understand how data should flow fluidly across an organisation.
• Influence & Clarity: You are highly skilled at stakeholder management, capable of navigating competing priorities among senior business leaders and translating complex technical roadmaps into business value.
• Governance Pioneers: You thrive on bringing order to evolving environments, having previously designed or refined software delivery processes and prioritisation matrixes.
• Adaptive People Managers: A leader who builds cultures of accountability and continuous growth, with experience guiding technical teams through shifting corporate structures.

What's On Offer?

• High-Impact Autonomy: The freedom to reshape an enterprise IT footprint and leave a lasting stamp on an expanding global business.
• Cutting-Edge Tech Stack: Work at the forefront of internal AI adoption and cloud automation.
• Work-Life Design: Highly flexible UK remote working arrangements paired with a top-tier corporate rewards package.

Senior Salesforce Developer

Location: London (Hybrid Working)
Salary: £75,000 - £85,000 + 20% Bonus
Employment Type: Full-time, Permanent

Dynamic and growing property business based in London, focused on delivering innovative real estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth.

The Role

Seeking an experienced Senior Salesforce Developer to take a leading role in the design, development, and optimisation of our Salesforce ecosystem. You will work closely with stakeholders across the business to deliver scalable solutions, improve system performance, and support strategic initiatives.

This is a hybrid role, offering a balance between remote working and time in the London office.

Key Responsibilities

• Lead the design and development of Salesforce solutions across Sales Cloud and Service Cloud
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Develop custom solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Manage integrations with third-party systems and APIs
• Ensure best practices in coding, testing, and deployment (CI/CD pipelines)
• Mentor junior developers and provide technical leadership within the team
• Maintain system security, data integrity, and performance optimisation
• Support ongoing enhancements and troubleshooting of the Salesforce platform

Key Skills & Experience

• Extensive experience as a Salesforce Developer, with a strong understanding of the platform
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Strong knowledge of Salesforce architecture and best practices
• Experience working in Agile environments
• Salesforce certifications (e.g. Platform Developer I/II) highly desirable
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

What's On Offer

• Competitive salary (£75,000 - £85,000)
• 20% performance-based bonus
• Hybrid working model
• Opportunity to work on high-impact digital transformation projects
• Career progression in a growing organisation
• Collaborative and supportive working environment

Eligibility

Applicants must have full right to work in the UK. Sponsorship is not available for this role.

Salesforce & Revenue Systems Lead

Location: London (Hybrid - 3-4 days per week in office)
Salary: £65,000-£75,000
Employment Type: Full-time
Eligibility: Must have the right to work in the UK

Overview

Seeking a proactive and technically capable Salesforce & Revenue Systems Lead to take ownership of a revenue technology stack and drive continuous improvement across our systems and processes. This hybrid role blends hands-on Salesforce configuration and light development with strategic oversight of system performance and scalability.

You will play a key role in reducing reliance on external developers, enhancing conversion rates, and building efficient, automated processes that support our commercial teams. A critical part of the role is owning reporting, dashboards, and data visibility across the business to enable informed decision-making.

Key Responsibilities

Salesforce Ownership & Development

• Act as the primary owner of Salesforce (Sales Cloud), including configuration, maintenance, and ongoing optimisation
• Deliver hands-on configuration (flows, validation rules, custom objects, page layouts) and light development where needed
• Identify opportunities to streamline processes and improve system usability
• Reduce dependency on third-party developers by bringing capability in-house

Revenue Systems Strategy

• Manage and optimise the broader revenue tech stack, including Marketing Cloud Engagement, Natterbox, and other third-party integrations
• Ensure systems are aligned with business goals and support scalable growth
• Evaluate and implement new tools or enhancements where appropriate

Reporting & Data Visibility

• Own Salesforce reporting and dashboards across sales, marketing, and revenue operations
• Build and maintain clear, actionable dashboards for leadership and key stakeholders
• Improve data quality, consistency, and accessibility across systems
• Enable data-driven decision-making across the organisation

Process Automation & Optimisation

• Design and implement automated workflows to improve efficiency and reduce manual effort
• Analyse funnel performance and identify opportunities to improve conversion rates
• Collaborate with sales, marketing, and operations teams to refine processes

Stakeholder Collaboration

• Partner closely with Sales, Marketing, and Leadership teams to understand requirements
• Translate business needs into scalable technical solutions
• Provide training and support to end users to maximise system adoption

Key Requirements

• Proven experience administering and developing within Salesforce (Sales Cloud essential)
• Strong hands-on experience with Salesforce configuration (Flows, Process Builder, reporting, dashboards)
• Experience working with Marketing Cloud Engagement and telephony integrations such as Natterbox
• Solid understanding of revenue operations, sales processes, and funnel optimisation
• Experience managing or integrating third-party tools within a CRM ecosystem
• Ability to balance strategic thinking with hands-on delivery
• Strong analytical mindset with a focus on data quality and insights
• Excellent stakeholder management and communication skills

Desirable Skills

• Salesforce certifications (e.g., Administrator, Advanced Administrator)
• Basic Apex or Lightning development experience
• Experience reducing external vendor reliance and building internal capability
• Familiarity with integration tools (e.g., APIs, middleware platforms)

Salesforce Technical Lead

Location: London (Hybrid Working )
Salary: £80,000 - £95,000 + 20% Bonus + Comprehensive Benefits Package

About the Role

Seeking an experienced Salesforce Technical Lead to join our growing technology team based in London. This is a hands-on leadership role responsible for the design, development, governance, and continuous improvement of our Salesforce platform.

You will lead the technical direction of Salesforce solutions, working closely with business stakeholders, product owners, architects, and development teams to deliver scalable, high-quality solutions that support business growth. The ideal candidate will have strong experience across Salesforce platform capabilities, including Salesforce CPQ, declarative development, integrations, and platform governance.

This role offers an excellent opportunity to influence the Salesforce roadmap, mentor developers and administrators, and drive best practices across the platform.

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Key Responsibilities

• Own the technical leadership and strategic direction of the Salesforce platform.
• Lead the design and implementation of scalable Salesforce solutions aligned to business requirements.
• Act as the technical authority for Salesforce architecture, development standards, and platform governance.
• Deliver and support Salesforce CPQ solutions, ensuring optimal configuration and performance.
• Champion declarative-first development approaches, leveraging Flows, Validation Rules, Approval Processes, Dynamic Forms, and other platform capabilities.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Lead technical workshops, solution design sessions, and architecture reviews.
• Manage and mentor Salesforce Administrators, Developers, and third-party partners.
• Ensure platform security, scalability, performance, and compliance with best practices.
• Oversee release management, deployment processes, and environment strategy.
• Drive continuous improvement initiatives and platform optimisation.
• Support integration projects involving Salesforce and external systems.
• Evaluate new Salesforce features and recommend enhancements to maximise business value.

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Essential Skills & Experience

• Extensive experience working with Salesforce in a technical leadership, platform lead, or solution architect capacity.
• Strong hands-on experience with Salesforce CPQ implementation, configuration, and support.
• Deep understanding of declarative Salesforce development, including:
  • Salesforce Flow
  • Validation Rules
  • Approval Processes
  • Process Automation
  • Dynamic Forms
  • Reports and Dashboards
• Strong understanding of Salesforce Sales Cloud and Service Cloud.
• Experience leading end-to-end Salesforce delivery projects.
• Knowledge of Salesforce security model, profiles, permission sets, sharing rules, and governance.
• Experience integrating Salesforce with third-party systems and APIs.
• Strong stakeholder management and communication skills.
• Experience mentoring and leading technical teams.
• Ability to balance strategic platform leadership with hands-on delivery.

Build your career where business strategy meets technology.

This is your opportunity to:
* Join a consulting business with access to one of Australia's most engaged mid-market client networks.
* Work directly with an accomplished Business Development Director and accelerate your career in enterprise technology consulting.
* Sell business outcomes across cloud ERP, digital transformation, managed services and AI-enabled business improvement.
* Build your own market across Australia, with no geographic restrictions or inherited sales patch.
* Help shape a growing commercial function where your ideas, initiative and contribution will genuinely influence the future of the business.


Most sales roles ask you to inherit a territory; this role gives you the opportunity to build a market.

Our client is a growing technology consulting business helping organisations across Australia modernise through cloud ERP, digital transformation and business process improvement.

Clients are not looking for another software vendor. They are looking for a trusted adviser who understands the commercial challenges behind technology decisions and can help them improve productivity, strengthen operations and prepare for the future.

Working alongside experienced consultants, you will introduce clients to solutions across:

* Cloud ERP (Oracle NetSuite and Microsoft Dynamics 365)
* Technology and business transformation
* Managed services
* Data and business intelligence
* Systems integration
* AI-enabled business improvement
* Strategic technology advisory

Every engagement starts with understanding the client's business. Technology is part of the solution. Commercial outcomes are the objective.

Join a business with a genuine competitive advantage.

Our client is embedded in one of Australia's most respected accounting and business advisory networks, providing access to thousands of established relationships across Australia's SME and mid-market sector.

These relationships create opportunities that extend well beyond traditional software sales. Business owners, CEOs and CFOs are increasingly seeking advice on technology strategy, operational improvement and digital transformation from advisers they already trust.

For an ambitious Business Development Manager, this represents a unique platform to build long-term client relationships across Australia.

You'll inherit opportunity, not legacy.

The commercial function is entering an exciting new phase of growth.

Rather than stepping into a mature sales organisation, you'll join at a time when new processes, modern tooling and disciplined pipeline management are being established to support the next stage of the business.

You won't inherit someone else's territory or spend months untangling an existing account base. Instead, you'll have the freedom to build relationships across Australia, create your own market and help shape how the business develops its commercial capability.

Learn from an exceptional mentor.

Reporting directly to one of Australia's pioneers in AI RevOps; you'll work alongside a leader whose career spans global SaaS vendors, tier-one professional services firms and hyper-growth technology businesses.

You'll gain direct exposure to how consulting opportunities are created, developed and won, while learning how AI can enhance both sales performance and customer outcomes.

If you're naturally curious and want to accelerate your career by learning from someone who has built high-performing commercial teams, this is an exceptional opportunity.

What you'll be doing.

Build and manage a national business development pipeline.
* Identify organisations undergoing growth, operational change or technology transformation.
* Develop relationships with business owners, CEOs, CFOs and senior executives.
* Generate opportunities through outbound activity, referrals, networking and strategic partnerships.
* Work with consultants and solution specialists to develop tailored client solutions.
* Maintain disciplined pipeline management and forecasting.
* Contribute to the continued evolution of the sales process, tooling and go-to-market strategy.
* Use AI and modern sales technology to improve research, preparation and productivity.

Who we're looking for.

You may currently be working as a:

* Business Development Representative
* Sales Development Representative
* Account Development Representative
* Inside Sales Representative
* Junior Business Development Manager
* Early-career Account Executive

More important than your job title is your mindset.

We're looking for someone who is commercially curious, disciplined and ambitious. Someone who enjoys understanding how businesses operate, asks thoughtful questions and wants to build long-term relationships with senior decision makers.

Previous experience selling ERP, accounting SaaS, technology or professional services will be highly regarded, but your attitude, curiosity and drive will be just as important.

Why join now?

Australian businesses are entering one of the most significant periods of technological change in decades.

Demand for cloud ERP, digital transformation and AI-enabled business improvement continues to accelerate, creating exceptional opportunities for advisers who can help organisations navigate change with confidence.

Our client combines specialist technology expertise, trusted business relationships and the agility to deliver tailored solutions to Australia's SME and mid-market sector.

If you're looking for the next step in your career, there has never been a better time to join.

Ready to build something meaningful?

If you're looking for another software sales role, there are plenty to choose from.

If you're looking for a career in technology consulting, where you'll help organisations solve meaningful business challenges, build relationships across Australia and play a genuine role in shaping a growing commercial function, we'd like to hear from you.