Senior Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Salesforce Administrator / Business Systems Analyst to join a growing team and play a pivotal role in enhancing both the usability and functional performance of the Salesforce platform. This position sits at the intersection of business analysis, system optimization, and user experience design, supporting a moderately complex and evolving Salesforce environment.

This individual will serve as a strategic partner to business stakeholders, driving continuous improvement initiatives, optimizing workflows, and ensuring the platform delivers a seamless and intuitive end-user experience.

Key Responsibilities

• Lead end-to-end UI/UX optimization initiatives across Salesforce, with a focus on improving usability, adoption, and overall user satisfaction
• Conduct detailed discovery sessions with cross-functional stakeholders to gather, analyze, and document business requirements
• Translate business needs into scalable Salesforce solutions, acting as a liaison between business users and technical teams
• Own and enhance core system processes, including workflow automation, collections queues, and user-driven operational procedures
• Partner with engineering and integration teams to support enhancements within an API-driven ecosystem, ensuring data integrity and efficient system interoperability
• Drive and coordinate User Acceptance Testing (UAT), including test planning, execution oversight, and stakeholder alignment
• Facilitate regular stakeholder meetings, providing updates, gathering feedback, and aligning priorities with leadership
• Manage delivery workflows through tools such as ClickUp (or similar platforms), ensuring effective tracking, prioritization, and execution of system enhancements

System Environment

• Salesforce Sales Cloud (current), with planned expansion into Service Cloud
• Approximately 100 active users across the platform
• Moderately complex environment with ongoing transformation and enhancement initiatives

Required Experience & Technical Skills

• Proven experience as a Salesforce Administrator within a dynamic, multi-user environment
• Strong understanding of UI/UX best practices within Salesforce Lightning Experience
• Hands-on experience with declarative Salesforce tools (Flows, Process Builder, validation rules, etc.)
• Exposure to Visualforce and/or Lightning Web Components (LWC) is highly desirable
• Experience working within API-heavy ecosystems, supporting integrations and data flows
• Familiarity with reporting and analytics tools such as Power BI or similar platforms

Ideal Candidate Profile

• Hybrid background combining Business Systems Analysis and hands-on Salesforce Administration
• Demonstrated experience leading discovery sessions and managing stakeholder relationships across multiple business units
• Prior experience within financial services, leasing, or financing environments strongly preferred
• Strong communication skills with the ability to translate technical concepts into business language
• Experience mentoring junior team members or contributing to team leadership initiatives is a plus

This is an opportunity for a proactive and strategic Salesforce professional to make a meaningful impact by shaping both the user experience and system capabilities within a growing organization.

We're working with a Higher Education organization that's looking for a Salesforce Business Analyst with strong CPQ and Sales Cloud experience; familiarity with marketing automation (Pardot or Eloqua) is a plus. In this role you'll support internal Sales and Marketing teams by gathering and documenting business requirements, creating process maps and workflows, and leading UAT. Occasional Salesforce configuration may be required.

Requirements:

* 4+ years of experience as a Salesforce Business Analyst
* Strong skills in gathering and documenting business requirements
* Proven experience with leading UAT efforts, process mapping, and workflow analysis
* 2+ years of CPQ and Sales Cloud experience
* Desired Certifications: Salesforce Business Analyst, Salesforce Platform Administrator, Salesforce Platform App Builder


This is a remote position with flexibility in work hours. If you are details-oriented and passionate about leveraging technology to improve business processes, we encourage you to apply.

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Salesforce QA Engineer

Location: London (1 day per week in the office)
Salary: £50,000 - £65,000 + 10% Annual Bonus
Employment Type: Permanent

The Opportunity

We are partnering with a growing Financial Services organisation seeking a Salesforce QA Engineer to join their technology team. This is an excellent opportunity for an experienced QA professional with strong automation testing expertise to play a key role in ensuring the quality, reliability, and performance of business-critical Salesforce applications and associated platforms.

Working within a collaborative Agile environment, you will work closely with Salesforce Developers, Business Analysts, Product Owners, and key business stakeholders to deliver high-quality solutions that support the organisation's strategic objectives.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for Salesforce and integrated business applications.
• Perform both manual and automated testing across new developments, enhancements, integrations, and production releases.
• Build, maintain, and improve automated test frameworks and regression test suites.
• Collaborate closely with Salesforce Developers to ensure quality is embedded throughout the software development lifecycle.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning.
• Conduct functional, regression, integration, system, and user acceptance testing activities.
• Validate backend data and integrations using SQL queries and database testing techniques.
• Identify, document, and manage defects through to resolution.
• Support release coordination activities and contribute to continuous improvement initiatives across QA processes and tooling.
• Work with business stakeholders to understand requirements and ensure delivered solutions meet business expectations.

Skills & Experience Required

• Minimum 4 years' experience in Software Quality Assurance covering both manual and automated testing.
• Experience testing complex, business-critical platforms such as Salesforce CRM, financial services systems, or similar enterprise applications.
• Strong hands-on automation testing experience using Selenium, SpecFlow (C# or Java), or comparable automation frameworks.
• Solid SQL skills with experience performing backend data validation and database testing.
• Experience working within Agile delivery environments (Scrum and/or Kanban).
• Experience supporting release management and deployment activities.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

What's on Offer

• Salary of £50,000 - £65,000 depending on experience.
• 10% annual performance bonus.
• Hybrid working model with just 1 day per week in the London office.
• Opportunity to work on business-critical Salesforce initiatives within a growing financial services organisation.
• Collaborative and supportive team environment.
• Ongoing professional development and career progression opportunities.

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Senior Salesforce Developer (Salesforce CPQ)

Location: Fully Remote (UK-based)
Salary: Up to £70,000 per annum
Sector: Education

About the Organisation

Forward-thinking education organisation committed to transforming learning experiences through innovative digital solutions. As we continue to scale and enhance our technology ecosystem, we are looking for a talented Senior Salesforce Developer to play a key role in shaping and optimising our Salesforce platform.

The Role

As a Senior Salesforce Developer, you will take ownership of the design, development, and optimisation of our Salesforce environment, with a particular focus on Salesforce CPQ. You will work closely with stakeholders across the organisation to deliver scalable, high-quality solutions that support business growth and improve user experience.

This is a fully remote role open to candidates based in the UK.

Key Responsibilities

• Lead the development and enhancement of Salesforce solutions, including Salesforce CPQ
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Design and implement scalable, maintainable Salesforce architectures
• Customise Salesforce using Apex, Lightning Web Components (LWC), and declarative tools
• Manage CPQ configuration, pricing rules, product bundles, and quote templates
• Perform code reviews and ensure adherence to best practices and coding standards
• Troubleshoot and resolve complex technical issues
• Mentor junior developers and contribute to team knowledge sharing
• Support integrations with third-party systems and APIs
• Stay up to date with Salesforce releases and emerging technologies

Key Requirements

• Proven experience as a Salesforce Developer in a senior or lead capacity
• Strong hands-on experience with Salesforce CPQ (current or prior)
• Expertise in Apex, Visualforce, and Lightning Web Components (LWC)
• Solid understanding of Salesforce architecture and best practices
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Familiarity with version control systems (e.g., Git) and CI/CD pipelines
• Strong problem-solving skills and attention to detail
• Excellent communication skills, with the ability to engage non-technical stakeholders
• Salesforce certifications (e.g., Platform Developer I/II) are highly desirable

Desirable Experience

• Experience within the education sector or similar mission-driven organisations
• Knowledge of Agile/Scrum methodologies
• Experience with other Salesforce products (e.g., Service Cloud, Experience Cloud)

Benefits

• Fully remote working within the UK
• Competitive salary up to £70,000
• Generous holiday allowance
• Pension scheme
• Professional development and certification support
• Opportunity to work on impactful projects in the education sector

Salesforce & Revenue Systems Lead

Location: London (Hybrid - 3-4 days per week in office)
Salary: £65,000-£75,000
Employment Type: Full-time
Eligibility: Must have the right to work in the UK

Overview

Seeking a proactive and technically capable Salesforce & Revenue Systems Lead to take ownership of a revenue technology stack and drive continuous improvement across our systems and processes. This hybrid role blends hands-on Salesforce configuration and light development with strategic oversight of system performance and scalability.

You will play a key role in reducing reliance on external developers, enhancing conversion rates, and building efficient, automated processes that support our commercial teams. A critical part of the role is owning reporting, dashboards, and data visibility across the business to enable informed decision-making.

Key Responsibilities

Salesforce Ownership & Development

• Act as the primary owner of Salesforce (Sales Cloud), including configuration, maintenance, and ongoing optimisation
• Deliver hands-on configuration (flows, validation rules, custom objects, page layouts) and light development where needed
• Identify opportunities to streamline processes and improve system usability
• Reduce dependency on third-party developers by bringing capability in-house

Revenue Systems Strategy

• Manage and optimise the broader revenue tech stack, including Marketing Cloud Engagement, Natterbox, and other third-party integrations
• Ensure systems are aligned with business goals and support scalable growth
• Evaluate and implement new tools or enhancements where appropriate

Reporting & Data Visibility

• Own Salesforce reporting and dashboards across sales, marketing, and revenue operations
• Build and maintain clear, actionable dashboards for leadership and key stakeholders
• Improve data quality, consistency, and accessibility across systems
• Enable data-driven decision-making across the organisation

Process Automation & Optimisation

• Design and implement automated workflows to improve efficiency and reduce manual effort
• Analyse funnel performance and identify opportunities to improve conversion rates
• Collaborate with sales, marketing, and operations teams to refine processes

Stakeholder Collaboration

• Partner closely with Sales, Marketing, and Leadership teams to understand requirements
• Translate business needs into scalable technical solutions
• Provide training and support to end users to maximise system adoption

Key Requirements

• Proven experience administering and developing within Salesforce (Sales Cloud essential)
• Strong hands-on experience with Salesforce configuration (Flows, Process Builder, reporting, dashboards)
• Experience working with Marketing Cloud Engagement and telephony integrations such as Natterbox
• Solid understanding of revenue operations, sales processes, and funnel optimisation
• Experience managing or integrating third-party tools within a CRM ecosystem
• Ability to balance strategic thinking with hands-on delivery
• Strong analytical mindset with a focus on data quality and insights
• Excellent stakeholder management and communication skills

Desirable Skills

• Salesforce certifications (e.g., Administrator, Advanced Administrator)
• Basic Apex or Lightning development experience
• Experience reducing external vendor reliance and building internal capability
• Familiarity with integration tools (e.g., APIs, middleware platforms)

Senior Salesforce Developer

Location: London (Hybrid Working)
Salary: £75,000 - £85,000 + 20% Bonus
Employment Type: Full-time, Permanent

Dynamic and growing property business based in London, focused on delivering innovative real estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth.

The Role

Seeking an experienced Senior Salesforce Developer to take a leading role in the design, development, and optimisation of our Salesforce ecosystem. You will work closely with stakeholders across the business to deliver scalable solutions, improve system performance, and support strategic initiatives.

This is a hybrid role, offering a balance between remote working and time in the London office.

Key Responsibilities

• Lead the design and development of Salesforce solutions across Sales Cloud and Service Cloud
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Develop custom solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Manage integrations with third-party systems and APIs
• Ensure best practices in coding, testing, and deployment (CI/CD pipelines)
• Mentor junior developers and provide technical leadership within the team
• Maintain system security, data integrity, and performance optimisation
• Support ongoing enhancements and troubleshooting of the Salesforce platform

Key Skills & Experience

• Extensive experience as a Salesforce Developer, with a strong understanding of the platform
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Strong knowledge of Salesforce architecture and best practices
• Experience working in Agile environments
• Salesforce certifications (e.g. Platform Developer I/II) highly desirable
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

What's On Offer

• Competitive salary (£75,000 - £85,000)
• 20% performance-based bonus
• Hybrid working model
• Opportunity to work on high-impact digital transformation projects
• Career progression in a growing organisation
• Collaborative and supportive working environment

Eligibility

Applicants must have full right to work in the UK. Sponsorship is not available for this role.