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• Analyze and define business requirements for Salesforce.com systems related to sales operations and effectiveness.
• Provide support for sales incentive and compensation plans, ensuring accurate and timely delivery.
• Develop and manage sales reporting, dashboards, and metrics to support decision-making processes.
• Collaborate with cross-functional teams to improve sales processes, identify gaps, and provide solutions within Salesforce.
• Design and implement Salesforce solutions to meet the evolving needs of the business.
• Work with stakeholders to understand business challenges and create actionable plans for optimization.

• Bachelor's degree required from an accredited institution.
• 5+ years of experience within Sales Operations or Sales Effectiveness organizations.
• 2+ years of experience managing or providing support for sales incentive and compensation plans.
• Expertise in Excel Power Query and Power Pivot.
• Experience with Salesforce.com, including reporting and dashboard creation.
• Solid understanding of sales reporting processes, data analysis, and creating actionable insights.

• Strong communication skills and the ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Salesforce certification is a plus.

Salesforce Business Analyst - Onsite | Full-Time

• Experience: 3-5 years as a Salesforce Business Analyst or in a similar role
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud preferred
• Technical Skills: Proficiency in Salesforce configuration and reporting tools
• Business Process Knowledge: Strong ability to analyze and optimize workflows
• Communication & Collaboration: Ability to engage with stakeholders at all levels
• Problem-Solving: Strong analytical skills to identify, troubleshoot, and resolve challenges

• Act as a liaison between business and technical teams to ensure effective solutions
• Gather and document requirements, mapping them to Salesforce capabilities
• Define key performance indicators (KPIs) and track success metrics
• Manage backlog requirements and prepare for execution
• Create test scripts and perform system & user acceptance testing (UAT)
• Develop training materials and support user adoption
• Optimize Salesforce functionality and contribute to process improvements

• Build, test, deploy and document configuration across their Salesforce landscape.
• Project manage and support digital initiatives through to their live environment.
• Deliver continuous improvements to their customer facing digital platforms using multiple Salesforce products. Engage with business functions to optimise and digitise key globally aligned business processes.

• Ability to work with a range of stakeholders and express technical terms in a digestible fashion.
• Experience in a similar role with project management and delivery methodologies and systems.
• Team player with excellent verbal, written and presentation skills.

• Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
• Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
• Define key event-capture metrics and create relevant reporting solutions.
• Design and maintain efficient queries to support data-driven decision-making.
• Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
• Troubleshoot and resolve data source issues with minimal supervision.

• Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
• Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
• Experience managing data import/export workflows (3+ years).
• Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
• Expert-level Excel knowledge, including Power Query for data transformation.
• Ability to work independently, take ownership of tasks, and communicate effectively.
• Bachelor's degree or equivalent experience.

• Experience with third-party log analytics platforms.
• Knowledge of Python / VBA for data automation.
• Familiarity with Git / Azure DevOps version control.
• Exposure to Salesforce Marketing Cloud for extended CRM insights.

• Manage and execute sales incentive programs accurately and promptly
• Audit and establish territory alignments, sales objectives, and statements for review
• Ensure adherence to incentive program regulations and facilitate discrepancy resolution
• Collaborate with finance and HR teams to optimize sales incentive program workflows

• Design reports and dashboards containing vital sales incentive metrics for senior management review
• Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
• Provide insights and analysis to bolster sales strategies and decision-making

• Contribute to developing and documenting standard operating procedures
• Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
• Partner with the training team to ensure thorough training on key tools and technology for the sales team

• Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations or Effectiveness
• 2+ years of experience managing or supporting sales incentive and compensation plans
• Proficiency in Excel Power Query and Power Pivot
• Experience with Salesforce.com
• Familiarity with sales reporting and dashboards in Salesforce or other software

• Proficiency in Microsoft Suite
• Ability to utilize advanced Excel functions with large datasets
• Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
• Strong communication skills for effective interaction in group and one-on-one settings
• Organizational skills and attention to detail for multitasking and managing various stakeholders
• Data analysis skills for process improvement and identifying opportunities
• Problem-solving abilities and operational excellence
• Self-starter with the capability to focus on goals with minimal supervision

Key Responsibilities

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  Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.
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  Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.
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  Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.
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  Support system configuration, workflow design, report creation, and process automation within Salesforce.
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  Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).
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  Provide mentorship to junior team members and serve as a subject matter expert across platforms.
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  Lead functional testing efforts by converting requirements into test cases and validating outcomes.
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  Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.
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  Work within agile and hybrid SDLC environments to deliver on roadmap priorities.

Qualifications

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  7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).
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  Certified Salesforce Administrator with demonstrated hands-on configuration experience.
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  Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.
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  Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.
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  Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.
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  Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.
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  Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.
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  Demonstrated ability to work independently and within cross-functional, distributed teams.
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  5+ years' experience documenting and improving business processes using BPM tools.
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  Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.

Duties

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  Lead end-to-end Salesforce solution design, configuration, and implementation across Sales Cloud, Service Cloud, and CPQ platforms.
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  Serve as a senior subject matter expert, guiding project teams and mentoring junior analysts across multiple high-visibility initiatives.
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  Translate business needs into scalable, intuitive Salesforce workflows and technical specifications.
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  Engage with stakeholders at all levels to gather requirements, define roadmaps, and ensure seamless system integrations.
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  Own advanced configuration tasks, including process builder flows, custom objects, validation rules, dashboards, and Lightning components.
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  Work closely with geographically distributed teams to deliver solutions that align with business strategy and enterprise architecture.
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  Provide post-implementation support, training, and documentation to ensure long-term system adoption and user success.

Ideal experience

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  10+ years in business systems analysis with deep hands-on Salesforce experience, especially with Service Cloud, Sales Cloud, CPQ, and CLM.
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  Salesforce Administrator Certification required; additional certs (e.g., Advanced Admin, Platform App Builder) are a plus.
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  Proven experience managing multiple projects in both Agile and Waterfall environments.
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  Strong communicator with the ability to distill technical solutions for business stakeholders.
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  Skilled in using Jira, Confluence, MS Project, and Visio for project tracking and process mapping.
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  Demonstrated experience with end-user training, test script creation, and system documentation.
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  Experience with FinancialForce PSA and Salesforce Communities a strong bonus.

Preferred

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  Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field-or equivalent hands-on experience.
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  Six Sigma or Lean certification is a plus.
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  Familiarity with enterprise tools like SharePoint, ServiceNow, and Bitbucket.
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  Passion for innovation, continuous improvement, and building scalable enterprise systems.

Salesforce Application Manager - Global Role | Belgium

• Manage the Salesforce platform, including user access, security, and system configurations.
• Collaborate with teams to design solutions that meet business requirements.
• Monitor system performance and troubleshoot issues.
• Test and validate solutions to ensure they meet business needs.
• Work with teams to resolve challenges and provide regular updates.
• Contribute to testing and debugging new features.
• Document processes and configurations for team reference.

• Configure and maintain Salesforce CPQ to support quoting and pricing.
• Work with stakeholders to develop effective CPQ solutions.
• Provide support and guidance to users on CPQ functionality.
• Troubleshoot integration issues and ensure data flow.
• Monitor and resolve issues to ensure data accuracy.

• Experience as a Salesforce Admin, with a focus on CPQ.
• Knowledge of Salesforce platform management, including user access and system configurations.
• Familiarity with custom Salesforce objects, fields, and workflows.
• Experience working in an Agile environment.
• Ability to troubleshoot issues and implement solutions.
• Experience with Salesforce CPQ and integrations.
• Strong problem-solving skills and ability to collaborate with teams.
• Good communication skills and ability to explain technical concepts clearly.
• Ability to document processes and changes.
• Attention to detail and commitment to system reliability