Lead Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Lead Salesforce Administrator / Business Systems Analyst to take ownership of a growing Salesforce environment and drive both strategic and hands-on platform optimization. This role sits at the intersection of business analysis, system design, and user experience, with a strong emphasis on improving usability, scalability, and overall platform performance.

This individual will act as a key partner to business stakeholders, leading initiatives that enhance system functionality, streamline processes, and deliver a seamless, intuitive user experience.

Key Responsibilities


Partner with stakeholders to gather, analyze, and translate business requirements into scalable Salesforce solutions
Own end-to-end system optimization efforts, including workflow automation, process improvement, and operational enhancements
Serve as the primary liaison between business teams and technical resources, ensuring alignment on priorities and delivery
Oversee and coordinate User Acceptance Testing (UAT), including test planning, execution, and stakeholder validation
Collaborate with engineering and integration teams to support enhancements in a connected systems environment, ensuring data integrity and system efficiency
Drive ongoing platform enhancements through structured backlog management, prioritization, and delivery tracking
Facilitate regular stakeholder engagement, providing updates, gathering feedback, and aligning initiatives with broader business objectives
Provide guidance and mentorship to junior team members and contribute to best practices across the Salesforce function

Required Experience & Technical Skills

Proven experience leading Salesforce Administration efforts within a complex, evolving environment
Strong expertise in Salesforce Lightning Experience with a focus on UI/UX optimization
Hands-on experience with declarative tools including Flow, validation rules, and automation frameworks
Working knowledge of programmatic capabilities such as Apex, Visualforce, or Lightning Web Components is a plus
Experience supporting integrations and working within API-driven architectures
Strong reporting and analytics experience, with exposure to BI tools preferred

Ideal Candidate Profile

Hybrid skill set combining business analysis, system design, and hands-on Salesforce administration
Demonstrated ability to lead discovery sessions and manage cross-functional stakeholder relationships
Strong communication skills with the ability to translate business needs into technical solutions and vice versa
Proven track record of driving platform adoption, process improvement, and user experience enhancements
Experience operating in a lead or senior capacity, with the ability to influence direction and mentor others

This is an opportunity to take a leadership role in shaping the direction of a Salesforce platform, driving meaningful improvements in both system capability and user experience.

Senior Salesforce Administrator / Business Systems Analyst

We are seeking a highly capable Salesforce Administrator / Business Systems Analyst to join a growing team and play a pivotal role in enhancing both the usability and functional performance of the Salesforce platform. This position sits at the intersection of business analysis, system optimization, and user experience design, supporting a moderately complex and evolving Salesforce environment.

This individual will serve as a strategic partner to business stakeholders, driving continuous improvement initiatives, optimizing workflows, and ensuring the platform delivers a seamless and intuitive end-user experience.

Key Responsibilities

• Lead end-to-end UI/UX optimization initiatives across Salesforce, with a focus on improving usability, adoption, and overall user satisfaction
• Conduct detailed discovery sessions with cross-functional stakeholders to gather, analyze, and document business requirements
• Translate business needs into scalable Salesforce solutions, acting as a liaison between business users and technical teams
• Own and enhance core system processes, including workflow automation, collections queues, and user-driven operational procedures
• Partner with engineering and integration teams to support enhancements within an API-driven ecosystem, ensuring data integrity and efficient system interoperability
• Drive and coordinate User Acceptance Testing (UAT), including test planning, execution oversight, and stakeholder alignment
• Facilitate regular stakeholder meetings, providing updates, gathering feedback, and aligning priorities with leadership
• Manage delivery workflows through tools such as ClickUp (or similar platforms), ensuring effective tracking, prioritization, and execution of system enhancements

System Environment

• Salesforce Sales Cloud (current), with planned expansion into Service Cloud
• Approximately 100 active users across the platform
• Moderately complex environment with ongoing transformation and enhancement initiatives

Required Experience & Technical Skills

• Proven experience as a Salesforce Administrator within a dynamic, multi-user environment
• Strong understanding of UI/UX best practices within Salesforce Lightning Experience
• Hands-on experience with declarative Salesforce tools (Flows, Process Builder, validation rules, etc.)
• Exposure to Visualforce and/or Lightning Web Components (LWC) is highly desirable
• Experience working within API-heavy ecosystems, supporting integrations and data flows
• Familiarity with reporting and analytics tools such as Power BI or similar platforms

Ideal Candidate Profile

• Hybrid background combining Business Systems Analysis and hands-on Salesforce Administration
• Demonstrated experience leading discovery sessions and managing stakeholder relationships across multiple business units
• Prior experience within financial services, leasing, or financing environments strongly preferred
• Strong communication skills with the ability to translate technical concepts into business language
• Experience mentoring junior team members or contributing to team leadership initiatives is a plus

This is an opportunity for a proactive and strategic Salesforce professional to make a meaningful impact by shaping both the user experience and system capabilities within a growing organization.

Salesforce QA Engineer

Location: London (1 day per week in the office)
Salary: £50,000 - £65,000 + 10% Annual Bonus
Employment Type: Permanent

The Opportunity

We are partnering with a growing Financial Services organisation seeking a Salesforce QA Engineer to join their technology team. This is an excellent opportunity for an experienced QA professional with strong automation testing expertise to play a key role in ensuring the quality, reliability, and performance of business-critical Salesforce applications and associated platforms.

Working within a collaborative Agile environment, you will work closely with Salesforce Developers, Business Analysts, Product Owners, and key business stakeholders to deliver high-quality solutions that support the organisation's strategic objectives.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for Salesforce and integrated business applications.
• Perform both manual and automated testing across new developments, enhancements, integrations, and production releases.
• Build, maintain, and improve automated test frameworks and regression test suites.
• Collaborate closely with Salesforce Developers to ensure quality is embedded throughout the software development lifecycle.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning.
• Conduct functional, regression, integration, system, and user acceptance testing activities.
• Validate backend data and integrations using SQL queries and database testing techniques.
• Identify, document, and manage defects through to resolution.
• Support release coordination activities and contribute to continuous improvement initiatives across QA processes and tooling.
• Work with business stakeholders to understand requirements and ensure delivered solutions meet business expectations.

Skills & Experience Required

• Minimum 4 years' experience in Software Quality Assurance covering both manual and automated testing.
• Experience testing complex, business-critical platforms such as Salesforce CRM, financial services systems, or similar enterprise applications.
• Strong hands-on automation testing experience using Selenium, SpecFlow (C# or Java), or comparable automation frameworks.
• Solid SQL skills with experience performing backend data validation and database testing.
• Experience working within Agile delivery environments (Scrum and/or Kanban).
• Experience supporting release management and deployment activities.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

What's on Offer

• Salary of £50,000 - £65,000 depending on experience.
• 10% annual performance bonus.
• Hybrid working model with just 1 day per week in the London office.
• Opportunity to work on business-critical Salesforce initiatives within a growing financial services organisation.
• Collaborative and supportive team environment.
• Ongoing professional development and career progression opportunities.

Salesforce Business Analyst

Overview
We are hiring a Salesforce Business Analyst to play a key role in delivering high-impact CRM solutions within a fast-paced, technology-driven environment. This individual will act as a critical link between business stakeholders and technical teams, ensuring that Salesforce capabilities are effectively leveraged to drive efficiency, improve processes, and support business growth.

This position is ideal for someone who combines strong analytical thinking with hands-on Salesforce experience and thrives in a collaborative, Agile delivery model.

Key Responsibilities

Requirements & Stakeholder Engagement

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and working sessions
• Translate business needs into clear, actionable user stories, functional requirements, and acceptance criteria
• Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout delivery
• Support Agile processes including backlog refinement, sprint planning, and prioritization

Process Optimization

• Evaluate current-state processes to identify inefficiencies, risks, and improvement opportunities
• Design scalable future-state workflows leveraging Salesforce best practices
• Recommend process enhancements to improve productivity, data quality, and user experience

Solution Alignment & Delivery Support

• Partner with technical leadership to ensure solutions align with business objectives and platform capabilities
• Develop detailed functional documentation to guide configuration and development
• Support end-to-end solution delivery, including validation, testing alignment, and stakeholder sign-off

Core Deliverables

• Business and functional requirements documentation
• User stories and acceptance criteria
• Process maps and workflow diagrams (current and future state)
• Supporting documentation for system enhancements and releases

Qualifications

• 2+ years of experience as a Business Analyst working with Salesforce
• Solid understanding of Salesforce platform capabilities, data models, and declarative features
• Experience supporting Sales Cloud, Service Cloud, or similar CRM solutions
• Strong ability to translate between business needs and technical requirements
• Experience working within Agile frameworks (e.g., Scrum, Kanban) and tools such as Jira
• Excellent communication, documentation, and stakeholder management skills

Preferred

• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Experience working in distributed or cross-functional team environments

Work Environment

• Fully remote with flexibility to support a distributed team
• Preference for candidates aligned with U.S. time zones

This is an opportunity to join a collaborative team focused on delivering scalable CRM solutions, where you will have direct impact on business processes, system adoption, and overall platform success.

Head of Business Systems & Salesforce

• Location: UK Remote (With occasional visits to a Manchester collaborative space)
• Employment Type: Permanent
• Compensation: Up to £100k Base + Benefits

The Opportunity

Are you an enterprise systems leader who looks at corporate tech stacks as unified ecosystems rather than disconnected platforms?

Mason Frank is partnering with an international market leader in the B2B software and data intelligence space to source a strategic Head of Business Systems & Salesforce. The organisation is currently injecting advanced AI automation into its internal workflows and needs a modern technology leader to centralize, mature, and scale their corporate systems landscape.

Reporting directly to the VP of IT Operations, your mandate will be to transition their global application function from an evolving state into a highly disciplined, business-aligned engine.

The Mandate: Strategy, Structure & Governance

In this role, you won't just keep the lights on; you will redefine how the business uses its core applications to drive operational excellence.

• Ecosystem Oversight: Direct the long-term vision, roadmap, and performance metrics for a high-performing tech suite centered heavily around Salesforce and Workday.
• Operational Modernisation: Build a robust, scalable governance framework to manage competing project demands from the business, balancing major transformational rollouts with platform stability.
• Team Evolution: Take the reins of a talented, multidisciplinary team (BAs, developers, and platform specialists), coaching them through structural changes and optimizing their delivery models.
• Cross-Functional Partnership: Act as the strategic liaison to senior directors across Finance, People, Revenue, and Architecture-ensuring technical capabilities directly support commercial goals.
• AI & Innovation Delivery: Identify, champion, and implement emerging AI features within the existing application landscape to automate manual workflows and maximize platform ROI.

The Profile We Are Looking For

We are looking for an individual who pairs deep platform maturity with exceptional people leadership skills.

• Proven Systems Leadership: You have a track record of running enterprise systems or IT delivery arms within complex, fast-paced corporate environments.
• The "Connected Ecosystem" Mindset: Strong, practical knowledge of Salesforce governance, integration, and deployment is essential. Coupled with exposure to Workday or massive enterprise ERP/HR systems, you understand how data should flow fluidly across an organisation.
• Influence & Clarity: You are highly skilled at stakeholder management, capable of navigating competing priorities among senior business leaders and translating complex technical roadmaps into business value.
• Governance Pioneers: You thrive on bringing order to evolving environments, having previously designed or refined software delivery processes and prioritisation matrixes.
• Adaptive People Managers: A leader who builds cultures of accountability and continuous growth, with experience guiding technical teams through shifting corporate structures.

What's On Offer?

• High-Impact Autonomy: The freedom to reshape an enterprise IT footprint and leave a lasting stamp on an expanding global business.
• Cutting-Edge Tech Stack: Work at the forefront of internal AI adoption and cloud automation.
• Work-Life Design: Highly flexible UK remote working arrangements paired with a top-tier corporate rewards package.

Enterprise Business Systems Lead - Salesforce

Overview
We are seeking an Enterprise Business Systems Lead to drive business performance, operational excellence, and digital transformation through the strategic use of Salesforce and enterprise technology. This role serves as the business owner and functional leader of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and key integrations across the enterprise.

Acting as the primary bridge between business and technology, this individual will partner with cross-functional leadership to optimize processes, improve data quality, increase user adoption, and deliver scalable solutions that support growth. This is a highly visible role requiring both deep Salesforce expertise and strong business acumen, particularly within complex manufacturing environments.

Key Responsibilities

• Serve as the functional leader and business owner of the Salesforce ecosystem, aligning technology with enterprise strategy
• Partner cross-functionally with Sales, Customer Service, Finance, Operations, Engineering, and other teams to drive process optimization
• Translate business requirements into scalable Salesforce solutions, emphasizing configuration over customization
• Lead the integration and optimization of Salesforce with ERP systems and other enterprise platforms
• Own and manage the Salesforce roadmap, prioritizing initiatives based on business value and strategic impact
• Coordinate with IT and external partners to ensure successful delivery, testing, and deployment of enhancements
• Establish and enforce data governance, reporting standards, and system integrity to improve decision-making
• Drive user adoption through training, enablement, and change management initiatives
• Continuously evaluate platform capabilities and emerging technologies to enhance performance and scalability
• Support a connected, enterprise-wide systems environment that enables efficient, data-driven operations

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)
• 12+ years of experience in enterprise systems, business process improvement, or related disciplines
• 10+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Revenue Cloud/CPQ)
• Proven experience supporting complex, multi-site manufacturing environments
• Demonstrated success leading or supporting large-scale CRM and enterprise transformation initiatives
• Strong ability to engage executive stakeholders and translate business objectives into technology solutions
• Deep understanding of cross-functional business processes (Sales, Service, Finance, Operations, Manufacturing)

Preferred Experience

• Experience with enterprise integration tools (e.g., MuleSoft) or similar platforms
• Exposure to ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IFS, or Infor
• Background in manufacturing, industrial, or engineer-to-order / configure-to-order environments
• Salesforce certifications (Administrator, CPQ, Revenue Cloud, Service Cloud, etc.)
• Strong communication, presentation, and stakeholder management skills
• Excellent analytical, organizational, and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced, cross-functional environment

Work Environment

• Hybrid work model (onsite + remote flexibility)
• Travel required (approximately 10-50% depending on business needs)

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and holidays
  • Professional development and growth opportunities

This is a high-impact leadership role for someone who thrives at the intersection of business and technology and is passionate about driving transformation through enterprise systems.

ing.

Senior Salesforce Developer

Location: London (Hybrid Working)
Salary: £75,000 - £85,000 + 20% Bonus
Employment Type: Full-time, Permanent

Dynamic and growing property business based in London, focused on delivering innovative real estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth.

The Role

Seeking an experienced Senior Salesforce Developer to take a leading role in the design, development, and optimisation of our Salesforce ecosystem. You will work closely with stakeholders across the business to deliver scalable solutions, improve system performance, and support strategic initiatives.

This is a hybrid role, offering a balance between remote working and time in the London office.

Key Responsibilities

• Lead the design and development of Salesforce solutions across Sales Cloud and Service Cloud
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Develop custom solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Manage integrations with third-party systems and APIs
• Ensure best practices in coding, testing, and deployment (CI/CD pipelines)
• Mentor junior developers and provide technical leadership within the team
• Maintain system security, data integrity, and performance optimisation
• Support ongoing enhancements and troubleshooting of the Salesforce platform

Key Skills & Experience

• Extensive experience as a Salesforce Developer, with a strong understanding of the platform
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Strong knowledge of Salesforce architecture and best practices
• Experience working in Agile environments
• Salesforce certifications (e.g. Platform Developer I/II) highly desirable
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

What's On Offer

• Competitive salary (£75,000 - £85,000)
• 20% performance-based bonus
• Hybrid working model
• Opportunity to work on high-impact digital transformation projects
• Career progression in a growing organisation
• Collaborative and supportive working environment

Eligibility

Applicants must have full right to work in the UK. Sponsorship is not available for this role.

Salesforce Technical Lead

Location: London (Hybrid Working )
Salary: £80,000 - £95,000 + 20% Bonus + Comprehensive Benefits Package

About the Role

Seeking an experienced Salesforce Technical Lead to join our growing technology team based in London. This is a hands-on leadership role responsible for the design, development, governance, and continuous improvement of our Salesforce platform.

You will lead the technical direction of Salesforce solutions, working closely with business stakeholders, product owners, architects, and development teams to deliver scalable, high-quality solutions that support business growth. The ideal candidate will have strong experience across Salesforce platform capabilities, including Salesforce CPQ, declarative development, integrations, and platform governance.

This role offers an excellent opportunity to influence the Salesforce roadmap, mentor developers and administrators, and drive best practices across the platform.

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Key Responsibilities

• Own the technical leadership and strategic direction of the Salesforce platform.
• Lead the design and implementation of scalable Salesforce solutions aligned to business requirements.
• Act as the technical authority for Salesforce architecture, development standards, and platform governance.
• Deliver and support Salesforce CPQ solutions, ensuring optimal configuration and performance.
• Champion declarative-first development approaches, leveraging Flows, Validation Rules, Approval Processes, Dynamic Forms, and other platform capabilities.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Lead technical workshops, solution design sessions, and architecture reviews.
• Manage and mentor Salesforce Administrators, Developers, and third-party partners.
• Ensure platform security, scalability, performance, and compliance with best practices.
• Oversee release management, deployment processes, and environment strategy.
• Drive continuous improvement initiatives and platform optimisation.
• Support integration projects involving Salesforce and external systems.
• Evaluate new Salesforce features and recommend enhancements to maximise business value.

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Essential Skills & Experience

• Extensive experience working with Salesforce in a technical leadership, platform lead, or solution architect capacity.
• Strong hands-on experience with Salesforce CPQ implementation, configuration, and support.
• Deep understanding of declarative Salesforce development, including:
  • Salesforce Flow
  • Validation Rules
  • Approval Processes
  • Process Automation
  • Dynamic Forms
  • Reports and Dashboards
• Strong understanding of Salesforce Sales Cloud and Service Cloud.
• Experience leading end-to-end Salesforce delivery projects.
• Knowledge of Salesforce security model, profiles, permission sets, sharing rules, and governance.
• Experience integrating Salesforce with third-party systems and APIs.
• Strong stakeholder management and communication skills.
• Experience mentoring and leading technical teams.
• Ability to balance strategic platform leadership with hands-on delivery.

Salesforce Solution Architect
Zürich

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Unser Kunde mit Sitz in Zürich sucht derzeit eine:n Salesforce Solution Architect zur Erweiterung des Salesforce-Teams.

Deine Rolle

• Du entwickelst skalierbare, sichere und Cloud übergreifende Systemarchitekturen auf der Salesforce-Plattform
• Du bringst dich aktiv in Ausschreibungen, Kundentermine und Angebotsprozesse ein und zeigst, wie Technologie echten Mehrwert liefert.
• Du übersetzt fachliche Anforderungen in verständliche, umsetzbare technische Konzepte.
• Du begleitest Projekte ganzheitlich - von der Konzeption bis zur Umsetzung - als technische Leitung und Ansprechpartner:in für Kund:innen, Fachbereiche und Entwicklungsteams.
• Du denkst Datenmodelle, Integrationen, Sicherheits- und Deploymentstrategien von Beginn an mit.

Dein Profil

• Mehrjährige Projekterfahrung auf der Salesforce-Plattform, idealerweise mit mehreren Clouds (Sales, Service, Marketing, Experience, Data Cloud, Nonprofit)
• Fundierte Erfahrung in der Konzeption technischer Lösungen sowie deren verständlicher Darstellung - intern wie extern.
• Erfahrung im Pre-Sales-Umfeld, z. B. bei der Erstellung von Lösungskonzepten, Angeboten und Workshops.
• Kenntnisse in Datenarchitektur, Systemintegration (z. B. mit ERP-Systemen, Middleware oder Data Lakes) sowie technischer Skalierung.
• Fliessende Deutschkenntnisse sowie sichere Englischkenntnisse - in Kommunikation, Dokumentation und Präsentation

Hinweis: Wir freuen uns über Bewerbungen von Schweizer oder EU-Bürger:innen sowie von Personen mit gültiger Schweizer Arbeitsbewilligung.

Wenn du an dieser Position interessiert bist und mehr erfahren möchtest, melde dich gerne bei mir.